DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, PALAKKAD

Dated this the 5th day of September, 2023

Present  : Sri.Vinay Menon V., President

              : Smt. Vidya.A, Member

             : Sri.Krishnankutty N.K., Member                                                                     Date of filing: 26/5/2023 

CC/137/2023

Rejani Vasu,

    Lakshmi,

    Edathara Post,

    Palakkad – 678 611

    (Party in person)                                                             -            Complainant                                           

                                                           V/s

1. D.T.D.C Express Limited

    Kogilu Branch,

    Survey No.½

    Kovlu Village,

    Opp.B.B.M.P Office Kogilu

    Yelhanka, Banlore – 560 064.                                        

    (By Adv.C.G.Hari)

2. D.T.D.C Office,

    Near Kannadi H.S.S.School                                       -         Opposite parties

    Palakkad – 678 701

O R D E R

Prepared by Smt. Vidya.A, Member

1.  Pleadings of the complainant in brief

      The Complainant sent a parcel of 11 kg of good quality mangoes to her daughter in her Banglore address on 8/5/2023 through the opposite party’s Edathara Branch. While sending the parcel, the OP assured that it will be delivered in 2 – 3 days; but they did not deliver it till the filing of this complaint. The opposite parties did not respond to the complainant’s call after wards. Her daughter send e-mail for which they answered that they will revert back, but it did not happen.

          So she approached the Commission for directing the OPs to pay Rs.1000/- as the cost of mangoes, Rs.880/- as parcel charges and the compensation for the mental stress with cost.

2.   After admitting complaint, notices were issued to both OPs. Notices were served on opposite parties, but they did not appear before the Commission. So their name was called in open court and sent ex-parte.

3.   Complainant filed proof affidavit and Ext.A1 & A2 marked. Ext.A1 is the receipt dated 8/5/2023 issued by the opposite party.

Pronounced in the open court on this the 4th day August, 2023.

                                                                                      Vinay Menon V

      President 

        Vidya.A

                                                                                              Member

APPENDIX

Documents marked from the side of the complainant:

Ext. A1  : Reply to Legal Notice dated 12.10.2021.

Ext. A2  : Lawyer notice to The General Manager, Indigo Airlines, 

                dated12.10.2021.

Documents marked from the side of opposite parties:

Witness examined from the complainant’s side   : Nil

Witness examined from the opposite parties side: Nil

Cost: 15,000/-

NB: Parties are directed to take back all extra set of documents submitted in the proceedings in accordance with Regulation 20(5) of the Consumer Protection (Consumer Commission Procedure) Regulations, 2020 failing which they will be weeded out.