Delhi

New Delhi

CC/423/2015

Gopi Chand - Complainant(s)

Versus

Crompton Greaves Ltd. - Opp.Party(s)

05 Aug 2017

ORDER

 

 

 

CONSUMER DISPUTES REDRESSAL FORUM-VI (DISTT. NEW DELHI),

 ‘M’ BLOCK, 1^STFLOOR, VIKAS BHAWAN, I.P.ESTATE,

                                                           NEW DELHI-110001

 

 

 

Case No.C.C./423/2015                                                                                                      Dated:

 

In the matter of:

Gopi Chand S/o Shri late Dayal Ram

R/o  Jyoti General Store,

3265/28 (First Floor), Beedan Pura,

Karol Bagh, New Delhi-110005                           ……..COMPLAINANT

 

 

          

VERSUS

 

 

Crompton Greaves Ltd.

3^rd Floor, Express Building,

ITO, New Delhi                                                          ...OPPOSITE PARTY

 

 

 

 

 

 

 

 

MEMBER: NIPUR CHANDNA

ORDER

 

Complainant purchased Mono Block Pump Set no. DMB no. ACSL-NFNM-7874 from  the dealer of OP S.K. Seth & Sons on 16/07/2014 and paid a sum of Rs. 7,980/- vide cash memo Serial No. 025197.

           It is alleged by the complainant that after few days of purchase the alleged Mono block pump set started creating problem and does not work, and as such he lodged a complaint with the authorized service  Centre of OP i.e. Ramneek Enterprise. It is alleged by the complainant that due to his continous follow up, finally the authorize service centre of OP repaired the  alleged pump set and charged a sum of Rs. 650/- on account of repairing, despite knowing the fact that the alleged pump set is under warranty.

           This act of OP amounts to deficiency in service. Hence the complainant approach this Forum for the redressal of his grievance.

            Notice of complaint was sent to OP for 28/09/2015, since non appeared on behalf of OP, it has ordered to be proceeded with ex-parte on 12/10/2015.

           Complainant filed his ex-parte evidence by way of affidavit.

           We have heard ex-parte arguments advanced at bar and have perused the record.

Complainant has placed on record the copy of bill dated 16/07/2014, Copy of job sheet issued by Ramneek  Enterprises in support of his case.

We have carefully gone through the complaint and the document annexed with it.

It s alleged by the complainant in the complaint that despite his complaint and visit OP failed to redress his grievance and charge Rs. 650/- for the repair, well knowing the fact that the alleged pump set in under warranty.

      We have gone through the Job sheet placed on record by complainant , as well as the details of the complaint made at the Customer Care Centre of the OP , it clearly shows that despite regular follow up nothing has been done by OP to resolve the complaint of complainant and finally by charging Rs. 650/- , OP  repaired the alleged pump set , well knowing the fact that it is under warranty. However, complainant failed to place on record the copy of bill of Rs. 650/- paid to the OP.

From the unrebutted  testimony of the complainant and the documents placed on record , we are of the considered opinion that despite regular follow ups and complaint with Customer Care Nos. of OP , Op failed to redress the grievance of complainant . This act of OP amounts to deficiency in services.  

We therefore direct OP to pay to the complainant sum of Rs. 1,500/- on account of pain and mental agony suffered by him, which will also include cost of litigation.

File be consigned to Record Room . This order be sent to server (www.confonet.nic.in ).  The file be consigned to the Record Room.

Order Pronounced on                                           .

 

 

(S K SARVARIA)

    PRESIDENT

 

(NIPUR CHANDNA)                                                (H M VYAS)

       MEMBER                                                               MEMBER