Karnataka

Bangalore 2nd Additional

CC/2024/2008

Mr. Dennis Prem Shaju - Complainant(s)

Versus

CEO, ICICI Bank Ltd., - Opp.Party(s)

IP

31 Oct 2008

ORDER


IInd ADDL. DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, BANGALORE URBAN
No.1/7, Swathi Complex, 4th Floor, Seshadripuram, Bangalore-560 020
consumer case(CC) No. CC/2024/2008

Mr. Dennis Prem Shaju
...........Appellant(s)

Vs.

CEO, ICICI Bank Ltd.,
General Manager,
General Manager, ICICI Bank Ltd.,
...........Respondent(s)


BEFORE:


Complainant(s)/Appellant(s):


OppositeParty/Respondent(s):


OppositeParty/Respondent(s):


OppositeParty/Respondent(s):




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ORDER

31/10/2008 COMPLAINANT/BY SRI: - IP OPPOSITE PARTY/BY SRI:- Complainant was present in person and he submitted that the opposite parties have remitted back (re-credited) an extra EMI of Rs.16,306/- which was deducted from his account. This re-credit to the account of the complainant was made on 10/10/2008. As per the complainant the opposite party had collected an extra EMI of Rs.16,306/- from his account on 10/12/2007 even after closure of the home loan account with the ICICI Bank Limited. The Home Loan account is now taken over by the LIC Housing Finance. The grievance of the complainant has been taken care off and the complainant has got back his amount which was wrongly taken over by the opposite party. The complainant submitted that, though the Bank has recredited Rs.16,306/- the opposite party Bank has not paid interest on that amount for a period of about 10 months. Therefore, he submitted that the opposite party Bank may be directed to pay interest on that amount. The complainant has got major relief, it appears that due to some mistake by oversight the opposite party has taken one extra EMI from the account of the complainant. After coming to know the mistake it had recredited or reverted back the extra EMI collected. Therefore, the mistake has been corrected upon. Since the amount being a small amount the complainant is an account holder and customer of the opposite party Bank the matter can be sorted by negotiation and mutual understanding and discussion with the Bank Manager. No specific direction is required to the opposite party to pay the interest of Rs.16,306/- for a period of 10 months. The complainant even can take the matter with the Banking ombudsman and he will definitely sort out the matter with the discussion and negotiation. Taking into consideration of all the facts and circumstances of the case, there is no necessity of any direction to be issued to the opposite party Bank since the Bank had reverted back the extra EMI after filing of the complaint. Therefore, the complaint is disposed off with an observation that the complainant will be free to approach the Banking Ombudsman for getting the relief. MEMBER MEMBER PRESIDENT