Content of the complaint petition is that the complainant is a native of West Bengal, Malda District. The complainant and his wife went to travel in Rajasthan for 10 Days. That on 26.11.21 the complainant booked “Red Bus” tickets from Udaipur to Jodhpur through online Respondent’s website and made online payment of Rs.1,033/- for scheduled Journey date on 26.12.21. The two tickets bearing seat No. 23 and 24 and PNR No KJDHV 1811262100013. That on the fixed scheduled Journey date, the complainant and his wife reached Udaipur bus stand. The scheduled time for departure of the bus was 06:01 a.m from Udaipur to Jodhpur.  That the complainant found that the two different people had occupied seats of the same said seat number.  The complainant asked the conductor and checked the passengers list and could not find their name Debasish Gosh and Modhumita Ghosh. That the complainant tried to contact red bus but could not solve any problem. The complainant went to R.S.R.T.C counter and learnt that his ticket was from Udaipur to Jodhpur on 06.12.2021 PNR No. KJDHV 1811262100013 time 06:01 a.m. An internet copy of complaint made by the complainant to the Respondent through e-mail dated on 26.12.2021. The complainant went from pillar to post and called many times to respondent but no assistance was rendered by opposite party No.1. That the complainant and his spouse had booked a local cab to reach the destination in Jodhpur on 26.12.21 and complainant paid the CAB sum of Rs.10,000/- That the complainant had been suffering mental harassment pecuniary loss just for performing the deficiency in service on the part of respondent. Complainant gave a lawyer notice but neither respondent nor redressed on the part of respondent in complainant’s grievances. Hence the complainant approached  before this commission with a prayer to order the OP to return his money amount of Rs.1,033/- of bus fare and Rs. 10,000/- of CAB fare and compensation and deficiency in service and mental  harassment and agony Rs.1,15000/-

Decision with Reason

Points to be decided whether there any deficiency in service by Op.

This commission carefully perused the complainant and evidence in writing by the complainant and also perused the purchased red bus ticket.

 Now admitted position though having properly summon op but the case run exparte against OP vide order no. 4 date 06.10.23.

 Consequently on perusal of aforesaid documents relaying on the unchallenged evidence or testimony of the complainant and submitted documents this commission has no alternative but to hold that there is deficiency in service on the part of OP to the complainant and complainant thereby is entitled to get relief as asked for in moderate manner.

Hence ordered

that the complaint petition be and same is allowed with a direction to pay the complainant’s Rs.1,033/- the fair of Bus tickets and also compensation of Rs.5000/- for his mental agony and harassment within 45 days from the date of order.

 Let a copy be given to complaint free of cost to proper application.