Delhi

West Delhi

CC/18/187

RAVI SAHNI - Complainant(s)

Versus

BROTHER COMPANY - Opp.Party(s)

09 Jul 2018

ORDER

CASE NO. 187/2018

Sh. Ravi Sahni

S/o  Trilok  Nath Sahni

R/o 20/2 Prem Nagar Janak Puri 

Jai Road  New Delhi-58.                                …….. Complainant      

 

VERSUS

1. Brother Company                                                                              Mr.Som Nath (Manager)                                                              Brother  Service Centre                                                                       FF-1 Dohil Chamber                                                                        46 Nehru Place                                                                                New  Delhi-110019 
2.  ACCEL  Frontline Global  IT Services                                                     Ashok Bhawan ,                                                                                601-604, Nehru  Place                                                                                                          New Delhi-110058                  ……..                        Opposite Parties

O R D E R

K.S. MOHI, PRESIDENT

The complainant has filed the present complaint against the O.P under section 12 of Consumer Protection Act, 1986.  The facts as alleged in the complaint are that   he has purchased one printer of Brother Printer  Model No. DCPL2520D  from Shrichand Computer Pvt. Ltd.  on 30.05.2017   for sum of Rs. 10,650/-.  However within three  months  printer stated giving problem   of maser unit which on complaint was rectified but after some time the same  problem  re-occurred  and complainant  was  told  to  purchase  new laser  unit  worth Rs. 3000/-.   The complainant contended that since the printer was under warranty so the OP was responsible  to rectify the defect .  Since OP did  not do the needful so  he approached this Forum for redressal  of his grievances.

Notice  of complaint  was sent to OP for 09.07.2018

On  09.07.2018 the complainant  appeared   and stated that printer  involved in the present  complaint has been replaced by the OP-I 07.06.2018.  He further submitted that though the complaint stand satisfied but he should be compensated  for inconvenience   and litigation expenses.    

We have heard the complainant in person  and perused the record.

                                                                     The present complaint was instituted in this Fora on 07.05.2018 and admittedly the printer was  replaced by OP on 07.06.2018, which indicates that within a spell of one month the OP promptly replaced the printer to the satisfaction of the complainant.   Now question arises as to what amount should be awarded to the complainant for the inconvenience  and litigation expenses .  The record indicates that  complainant  has not suffered  much harassment and inconvenience at the  hands to the OP, neveretheless  he had to file the present complaint for redressal of his grievances  and  attend Fora on two dates.  We are of the opinion that in the facts and circumstances stated above it would meet the  ends of justice if complainant is awarded Rs. 15,00/- towards inconvenience  and litigation expenses

Copy of this order be sent to the parties as per rules.

  Announced this__09____ day of ___July______ 2018.

 

( K.S. MOHI )                                      (PUNEET LAMBA)                                                                                                         PRESIDENT                                             MEMBER