Orissa

Rayagada

CC/118/2017

Mr. Karuna Kar Sirla - Complainant(s)

Versus

Brigade Gateway - Opp.Party(s)

Self

14 Mar 2019

ORDER

DISTRICT CONSUMER DISPUTES REDRESSAL FORUM

    POST  /  DIST: Rayagada,  STATE:  ODISHA,  Pin No. 765001.

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C.C. Case  No. 118 / 2017.                               Date.  14     .    03   . 2019.

P R E S E N T .

Dr. Aswini  Kumar Mohapatra,                                   President

Sri Gadadhara Sahu,                                                    Member.

Smt.Padmalaya Mishra,                                              Member

 

                Mr. Karunakar Sirla, S/O: S.Nallayya, Indira  Nagar, 4^th. Lane,       Rayagada  Po/Dist:          Rayagada , 765 001  (Odisha).                                                             …             Complainant.

               

                Versus.

         

          1.The Manager, Motorla mobility India Pvt. Ltd., 12^th. Floor, Cyber greens, DFL          cyber city, Gurgaon- 122002, Haryana, India.

          2.The Manager, Amazon.com Brigade Gateway, 8^th. Floor, 26/1, Dr. Rajkumar           Road, Mallleshwaram West, Bengaluru, Karnataka-560065.

          3.The Manager, Bright Infocom Lenovo & Motorla  mobiles Services centre, Door    No. 10-01-11/1, Ist. Floor, Near care Hospital,Visakhapatnam(AP).                                                                      ..Opposite parties.

For the Complainant:- Self

For the O.P No.1:- Sri Braja Sundar Nayak, Advocate, Rayagada.

For the O.P. No.2:- Sri S.Ramesh Kumar and Sri  R.K.Senapati, Advocates,Rayagada.

For the O.P. No.3:-Sri D.B.M.Patnaik and associates.

 

JUDGEMENT

          The  factual matrix of the case is that  the above named complainant alleging deficiency in service  against  afore mentioned O.Ps    for non refund of mobile price which was found defective  within the warranty period  for which  the complainant  sought for redressal of the grievances raised by the complainant.

          Upon  Notice, the O.Ps  put in their appearance and filed written version through their learned counsels  in which  they refuting allegation made against them.  The O.Ps  taking one and another pleas in the written version   sought to dismiss the complaint as it is not maintainable  under the C.P. Act, 1986. The facts which are not specifically admitted may be treated  as denial of the O.Ps. Hence the O.Ps prays the forum to dismiss the case against  them  to meet the ends of justice.

        Heard arguments from the learned counsels for the    O.Ps    and from the complainant.    Perused the record, documents, filed by the parties. 

This forum  examined the entire material on record  and given  a thoughtful consideration  to the  arguments  advanced  before us by  the  parties touching the points both on the facts  as well as on  law.

                                                FINDINGS.

Undisputedly  the complainant has purchased mobile set  from the O.P. No.2 bearing  invoice No. TN-MAA4-170917741-61053 Dt.28.10.2016 (copies of the  Retail invoice is in the file which is marked  as Annexure-I). After using  some months the mobile set found defective and the complainant approached the O.P. No.3 for rectification of the above set. But the defects  i.e. hanging and slow running  of mobile set  again persisted. So the complainant filed this case before this forum. Hence this C.C. case.

The complainants main grievance is that as the above set found defective within warranty  and prays the forum direct the O.Ps to refund purchase price of the mobile set.

During the  course of hearing  the complainant has filed memo inter alia submitted that    both the parties  have settled the above case amicably out of the forum and the complainant  has decided to withdraw the case.

Perused the memo filed by the complainant.

        This forum observed  after receipt of the notice from this forum   the parties are amicable settled between the complainant and O.Ps outside the forum and the complainant has already  received the price  of  the product i.e. Rs. 14,999/- vide cheque. No. 520764 Dt. 20.02.2019 of the Canara bank with his satisfaction for full and final settlement of this case. To substantiate the same the O.Ps have filed Xerox copies of the cheque No. 520764 Dt. 20.02.2019,  Xerox copies of the satisfaction letter of the complainant  where in the complainant has signed   and also satisfied with the  service given by the O.Ps. Further Xerox copies of the  Adhar card of the complainant also filed. Hence  the O.Ps  prays the forum to close the case accordingly .

This forum further observed the O.Ps  considering the exigencies   of  the matter with out any basis   in the right time properly settled the disputes  at his end to avoid further litigation by  over looking  all the deficiencies  without contesting the present case  in the sense of humanitarian point of view  by following  the principles of  natural  justice in view of justice as contemplated  the  Modos  Operandi  of the O.Ps   no doubt  worthy of credence.

            During the course of hearing the complainant also consented to close the above case against the O.Ps

            We perused the documents   filed by the complainant  as well as the O.Ps. In our considered view   there is nothing  to disbelieve  the contents of the O.Ps regarding  their service  to  the satisfaction of the complainant  and forum do not find any reason  to hold the O.Ps.

            Accordingly the present dispute mitigated  and the  case stands disposed    and  O.Ps wriggled out of  liabilities & the  case closed against  them    as  the  complainant   do not want to  proceed  with  the case further against the O.Ps  after received mobile price. Parties are left  to bear their own cost.

Dictated and corrected by me

Pronounced on this           14 ^th.         Day of       March,   2019.

           

                 Member.                                                            Member.                                      President