DISTRICT CONSUMER DISPUTES REDRESSAL FORUM

WEST TRIPURA :  AGARTALA

 

 

CASE   NO:   CC- 36 of 2019

 

Smt. Mithu Rani Debnath,

W/O. Sri Anjan Debnath,

C/O. Late Amrit Lal Debnath,

Resident of Dhaleswar Road No.9,

P.S.-East Agartala, P.O.-Dhaleswar,

Dist.-West Tripura, Pin-799007…..................…............Complainant.

 

 

 

 -VERSUS-

 

 

SAHARA INDIA PARIWAR,

Agartala Sector Branch(Branch Code2402),

Kasharipatty, Opposite of Mahanam Angam Ashram, Agartala,

Represented by the Branch Manager,

Branch Code 2402, P.S.-East Agartala, 

P.O.-Agartala, Pin-799001, Agartala,

Dist.-West Tripura, ..............................................Opposite party.

 

 

 

      __________PRESENT__________

 

 SRI BAMDEB MAJUMDER

PRESIDENT,

  DISTRICT CONSUMER  

DISPUTES REDRESSAL FORUM,

      WEST TRIPURA, AGARTALA. 

 

SRI U. DAS

MEMBER,

  DISTRICT CONSUMER 

DISPUTES REDRESSAL FORUM, 

  WEST TRIPURA,  AGARTALA.

 

SMT. DR B. PAL,

 MEMBER, 

DISTRICT CONSUMER 

DISPUTES REDRESSAL FORUM, 

WEST TRIPURA, AGARTALA

 

C O U N S E L

 

 

For the Complainant : In person. 

  

For the O.P. : None appeared. 

 

 

JUDGMENT  DELIVERED  ON: 16/09/2019

 

J U D G M E N T

The Complainant Smt. Mithu Rani Debnath,  set the law in motion by presenting the petition U/S 12 of the Consumer Protection Act, 1986 complaining deficiency of service against the O.P.

  The complainant case, in brief, is that the Complainant Smt. Debnath invested Rs.24,000/- in one fixed deposit certificate on 23/04/2013 with the O.P. The maturity date of that certificate was of 12/04/2019. After maturity date she approached to the O.P., Sahara India Pariwar, Agartala, Sector Office on 23/04/2019 and also verbally requested one of the staff of this Branch Office to take necessary action but she was replied that maturity value of her FD would not be paid to her before 2022 AD and she was advised to convert the above said FD to the other account again.

 

2. Notice was served upon the O.P., Sahara India Pariwar but the O.P. did not appear to contest the case. So the case proceeded exparte against the O.P. by an order dated 26/07/2019. 

3. The Complainant filed evidence in affidavit and also five(05) documents in support of her case through a Firisti dated 21/05/2019. These documents were marked as Exhibit-I series viz 1). Copy of Fixed Sahara Certificate for Rs.24,000/-, 2). Copy of payment receipt, 3). Copy of Aadhar Card, 4). Copy of voter ID & 5). Copy of Affidavit dated 12/05/2015 declaring that Smt. Mithu Rani Debnath & Smt. Mithu Debnath are same person and identical one. All the documents  were compared with the originals and thereafter marked Exhibits-I series. 

The Complainant produced the Statement of Affidavit in-Chief and she repeated the complaint petition in her Affidavit and stated that after completion of maturity period of her FD Certificate had approached to O.P. to get payment of the matured amount against  her FD Certificate and according to her calculation amount stood at Rs.56,400/- .

We have gone through the evidence and the documents field by the Complainant. As per terms and conditions as written in the Certificate it was found that she is entitled to get an amount of Rs.51,120/-(Rs.24,000/- x 2.13 LBP) against the value of her FD Certificate as already the date of maturity expired on 12/04/2019. Therefore in our consider opinion it was a case of deficiency of service by the O.P., Sahara India Pariwar. The Complainant is thus entitled to get compensation and also matured value of the FD Certificate. 

We accordingly direct the O.P. to pay Rs.51,120/- to the Complainant being matured value of the Certificate. She is also entitled to get Rs.15,000/- for suffering harassment and mental agony/pain etc. and Rs.5,000/- for costs of litigation. In total she is entitled to get Rs.71,120/- (Rs.51,120/- + Rs.15,000/- + Rs.5,000/-) . The payment is to be made within 2 months from the date of judgment if not it will carry interest @ 9% per annum. 

 

  

ANNOUNCED

 

 SRI BAMDEB MAJUMDER

PRESIDENT,

DISTRICT CONSUMER  DISPUTES 

REDRESSAL FORUM,

WEST TRIPURA,  AGARTALA

 

 

 

 

 

SRI U. DAS

MEMBER,

DISTRICT CONSUMER 

DISPUTES REDRESSAL FORUM, 

 WEST TRIPURA,  AGARTALA.

 

 

 

SMT. DR B. PAL,

 MEMBER, 

DISTRICT CONSUMER DISPUTES REDRESSAL FORUM, 

WEST TRIPURA, AGARTALA