DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION: BHADRAK

Dated the 2nd day of February, 2021

C.D Case No. 123 of 2020

                                        Present 1. Shri Basanta Kumar Mallick, Presiding Member

                                                     2. Afsara Begum, Member

Parul Chanda

W/o Kalyan Kumar Chanda

Vill: Baudpur,

Po: Madhabnagar,

Ps: Bhadrak (R),

Dist: Bhadrak, Odisha

                                                        ……………………. Complainant

            (Versus)

1. The Branch Manager, HUMARA INDIA CREDIT CO-OPERATIVE SOCIETY LTD.

C/o SAHARA INDIA PARIWAR, Bhadrak Sector 1846

2^nd Floor, Kar Market Complex, Salandi By-Pass, Bhadrak, Odisha

                                                                         ……………………..Opp. Parties

Counsel For Complainant: Sri K. K. Chanda, Adv & Others

Counsel For the OPs        :  Ex-parte

Date of hearing:   01.02.2021

Date of order:       02.02.2021

BASANTA KUMAR MALLICK, PRESIDING MEMBER

                       This dispute arises out of a complaint filed by the complainant alleging deficiency of service and unfair trade practice against the O.Ps. The facts of the complaint are to the effect that the complainant is a bonifide depositor Sahara Credit Co-Op. Ltd., papulatly known as SAHARA INDIA LTD, a non-banking financial institution accepting deposit from the common people in shape of term/fixed deposit for a specific period. Being motivated by the Sector Manager with a promise and assurance for alluring return, the complainant deposited Rs 1,01,000/- in as many as 7 fixed deposit accounts for a period of 3 years which were matured on 14.12.2019.          The complainant was to receive Rs 1,55,136/- on the date of maturity. The details of the deposit and maturity value are mentioned in a table as under.

                   That after the date of maturity, the complainant has time and again requested the Sector Manager for payment of maturity value but all of his efforts became fruitless as neither the Sector Manager nor the Territorial Head paid any heed to his request which amounts to deficiency of service and unfair trade practice. Being aggrieved with the attitude and behavior of the officers in position, the complainant filed this case requesting proper adjudication and disposal of the case with a direction to the O.Ps for payment of maturity value together with interest as on the date of payment along with cost & compensation.

                   Even though the O.Ps have received the notices issued by this Commission, they did not turn up to appear before the Commission nor submitted any written version after sufficient opportunities given. Finally this Commission decided that the O.Ps are set ex-parte due to non appearance and the complainant was directed for ex-parte hearing on dt. 01.02.2021.

                     It is observed from the record and material evidences adduced by the complainant that he has deposited the amount of Rs 1,01,000/- in as many as 7 fixed deposit accounts on dt. 14.12.2016 as highlighted in the above mentioned table. The said accounts have been matured on 14.12.2019 but the O.Ps did not pay maturity value to the complainant in spite of repeated request and persuasions.

                    From the above facts and circumstances it is understood that the O.Ps have intentionally and deliberately caused delay in payment of the maturity value of the above mentioned accounts which tantamount to deficiency of service and unfair trade practice. It is also felt that the amount deposited by the complainant was his hard earned money saved/invested with the O.Ps to meet the expenses of his future requirements.

             In  C.D.Case No. 71 of 2003  in the case of  Lt. Viju Samuel Vrs M/S Associate Roadways Carriers Ltd (98 (2004) CLT 9 (O S C)   decided on 6.8.2003  Hon’ble  State Commission Odisha  held that :

                    “Absence of O.Ps through notices are held sufficient – O.Ps set ex parte since  previous dates- No Written version – State Commission to accept the  uncontroverted statement of complainant- Assessment of loss – O.Ps liable to Pay….           

                       Therefore it is felt necessary to allow the case for payment of the maturity value together with future interest along with cost & compensation.                                                                                     

​ORDER

                     In the result, the complaint be and the same is allowed against the O.Ps with cost and compensation. O.Ps are directed to pay maturity value of Rs 1,55,136/- and future interest as would be calculated charging interest admissible to the fixed deposit accounts. Further the O.Ps are directed to pay compensation of Rs 5,000/- for mental agony and harassment and Rs 2,000/- towards cost of litigation. This order must be complied within 30 days from the date of receipt of order failing which additional 7% interest P.A shall be charged on the awarded amount from the date of order till the date of payment. 

                     This order is pronounced in the open Court on this day of 2^nd   February, 2021 under my hand and seal of the Commission.