That the petition /complainant purchased a kitchen Chimney which was sold by GLEN by it’s own name and trade under manufacture by GLEN APPLIANCES PVT. Ltd. on 29/05/2020, on online vide Order No. 18339, Model No. 6070 and product cost of Rs. 7,995/- inclusive of installation and all Taxes and which was delivered by FEDEX Courier on 08/06/2020.

That after purchase the above named kitchen chimney the complainant contacted with the Service Centre for installation of the said chimney.

That after communicate with service centre at many times but they always had pretext and told to the petitioner / complainant that they would come soon.

That after that the Service Centre did not discharge the liability to the Complainant for giving their services and intentionally neglect phone calls of complainant and some time they told no service man is available in complainant area or some time replies that  Complainant has installed the same own mechanics.

That the present Op willfully neglects their liability/liabilities to the complainant.

That the OP willfully neglecting the priority of his own consumer for which the complainant has been huge pecuniary loss and mental agony and amount of such deficiency in service and unfair trade practice on the part of OP.

That the matter was duly informed by the Complainant to the Opposite parties for Redressal but to no result land said Kitchen Chimney was lying without working condition and repeated redressed request form the said of the complainant towards the opposite parties yielded no result and as such, the complainant made a complaint before the Assistant Director , Consumer Affairs & F.B.P., Malda Regional office which also did not producing positive result for which Complainant is filing this complaint before the Ld. Commission.

OP appeared and contested the case and the Regional Manager (sales) examined himself in writing.

Decision with reason,

The commission carefully perused the complaint and evidence in writing by the complainant and OP and also perused the documents. Now admitted portion OPs appeared before this commission to establish their fairness in service. At the time of selling the chimney in question it was informed to complainant that there is no service center is available in his location, Malda. The complainant was suggested to install the said chimney locally and after being agreed to complainant place the order for the said chimney.  This commission has no alternative but to hold that there is deficiency in service on the part of OPs and complainant thereby is entitled to get relief as asked for the moderate manner.

Hence ordered

that the complaint petition is allowed with a direction to return the cost of the chimney Rs. 7,995/-(Rupees seven thousand nine hundred ninety-five ) only to the complainant by the  OPs within 45 days from the date of this order.

Further OPs are directed to pay Rs.1000/-as compensation for harassment, mental agony and sufferings caused to the complainant within 45 days from the date of this order.

On the other hand the complainant is directed to return the said chimney to the OPs after getting the cost of the chimney Rs. 7,995/- and compensation Rs. 1,000/-(in total Rs. 7,995+ Rs. 1,000 = Rs. 8,995/-).

The complainant is at liberty to execute the order under Section 71 and 72 of CP act if not satisfied by the OPs within the period.

Let a copy of this order be supplied to the parties free of cost with proper application.