Delhi

West Delhi

CC/13/515

Mr. Rajeev Bhargava - Complainant(s)

Versus

Bharat Matrimony Consim Info Pvt. Ltd - Opp.Party(s)

22 Jul 2017

ORDER

CONSUMER DISPUTES REDRESSAL FORUM (WEST)

                            GOVERNMENT OF NCT OF DELHI

  150-151, Community Centre, C-Block, JanakPuri, New Delhi – 110058

 

                                                                                     Date of institution:21.08.2013

Complaint Case. No.515/13                                           Date of order:22.07.2017

IN  MATTER OF

Mr. Rajeev Bhargava 7315, D-7Vasant  Kunj, New Delhi-110070.                                                     

Complainant

VERSUS

Bharat Matrimony Consim Info Pvt. Ltd. Shop No. 37, West Patel Nagar NearMetro PillarNo. 209New Delhi-110008.

Opposite Party

ORDER

R.S. BAGRI,PRESIDENT

             Sh. Rajeev Bhargava named above  herein the complainant  has filed the present  consumer  complaint under section 12 of the Consumer Protection Act  against  Bharat Matrimony herein after referred  as the opposite  party  for directions to the opposite party to refund Rs. 14583 /-with  interest @  2% and pay sum of Rs. 5,00,000/- as compensation  on account of mental agony,  harassment, inconvenience and sufferings caused by the  opposite party to the  complainant and his family stating that the complainant in January, 2012 approached the opposite party  to avail  matrimony services for his daughter Ms Aakansha Bhargava and vide receipt no. 58401 dated 09.01.2012  paid a sum of Rs. 45,000/-.The opposite party promised   to send  two profiles of suitable match proposal a week to the complainant and after approval theopposite party will communicate 

with such suitable match.  But the complainant never received two profiles of suitable match from the opposite party and whenever any profile received and communicated with the match and his family members  caused  harassment  and insult to the complainant.  The complainant sent several letters dated 02.06.2012, 02.08.2012 , 27.12.2012, 04.01.2013, 09.05.2013 and 23.07.2013   including notice  dated 03.08.2013 to the opposite party to provide  service and in default return the money.    The opposite party did not respond to the letters and notice.The opposite party lastly refunded a sum of Rs.  20,417/- only out of total  payment of Rs. 35,000/- and did not refund remaining amount of Rs. 14,583/-.Hence there is  unfair trade practice  and deficiency in  service on the  part of the opposite party.  The complainant and his family member suffered mentally, physically and financially.  Hence the present complaint. 

            Notice of the complaint wassent to the opposite party.  But despite service of the notice none appeared on behalf of the opposite party.Therefore, the opposite party was proceeded ex-parte vide order dated 11.12.2013.

            When Sh. Rajeev Bhargava complainant  wasasked to lead ex-parte evidence by way of affidavit  he tendered in ex-parte evidence his affidavit narrating facts of the complaint.  The complainant also relied upon receipt no. 58401 dated  09.01.2012, cheque no.  525819 dated 03.05.2012 , letters dated13.12.2011, 03.02.2012, 09.02.2012, 29.02.2012, 06.03.2012,02.06.2012, 02.08.2012,27.12.2017, 04.01.2013,  23.07.2013 and  03.08.2013. The complainant also filed written   arguments in support    of his claim.

            The version of the complainant, his affidavit and letters relied upon by him  have remained  unrebutted.Therefore, there is no reason  to disbelieve the unrebutted and unchalledged version and evidence produced by the complainant.    From perusal of receipt date 09.01.2012  and cheque dated 03.05.2012 the complainant succeeded to show that the   opposite party  on 09.01.2012  received a sum of Rs. 35,000/- from the complainant   for  providing  matrimony services for Ms Aakansha  Bhargavadaughter of the complainant .  But the opposite party did not perform his part of the service.  He did not provide profiles of suitable match for Ms Aakansha  Bhargava as promised  he  also did not refund the money.  Therefore, there is unfair trade practice and deficiency in service on  the part of the opposite party.   The complainant and his family suffered  mentally, physically and financially.  Therefore, we direct the opposite party to refund  Rs.  14583/- with interest @ 9% per annum from the date of filing the present complaint till actual realization and pay Rs. 25,000/-  on account of mental, physical and financial suffering and delay in marriage of  daughter of the complainant.

Order pronounced on :

• Compliance of the order be made within 30 days after receipt of the order.
• Copy of order be sent to the concerned parties free of cost.
• Thereafter, file be consigned to record.

                  

 

 

(PUNEET LAMBA)                                                              ( R.S.  BAGRI )

                         MEMBER                                                                      PRESIDENT