Respondent/complainant filed the complaint with the allegation that he, after purchasing tickets and paying the reservation charges, got a berth reserved for 7.6.1994 in Kushinagar Express train for the journey to Mumbai.  The train was late.  When the train arrived at Lucknow, the complainant and his family members went and occupied the seats allotted to them but the railway staff and other persons got them vacated.  Petitioner approached the conductor but he did not help.  Respondent felt harassed and filed the complaint.

          District Forum allowed the complaint and directed the petitioner to pay Rs.50,000/- by way of compensation along with costs of Rs.500/- as costs.  Petitioner filed the appeal before the State Commission.  State Commission, after referring to the findings recorded by the District Forum, dismissed the appeal by simply observing that there is no error in the order passed by the District Forum. 

State Commission is the court of first appeal.  It is the final court of fact and has to record its reasons in support of the conclusion arrived at.  We are not satisfied with the order of the State Commission and accordingly set aside the impugned order and remand the case back to the State Commission to pass a fresh order in accordance with law after affording due opportunity of hearing to both the parties.

Parties, through their counsel, are directed to appear before the State Commission on 5.10.2010.