Mrs. Santosh Bansal W/o Sh. Krishan Lal Bansal, R/o H.No. 1008, Sector 9, Panchkula.

…. Appellant/Complainant

V e r s u s

1. Aviva Life Insurance Co. India Ltd. Head Office: Aviva Tower, Sector Road, Opposite DLF Gold Course, DLF, Phase V, Sector 43, Gurgaon – 122003, through its M.D.

....Respondent No.1/Opposite Party No.1

2.Punjab and Sind Bank, SCO No. 62, Sector 26, Chandigarh, through its Branch Manager.

Appeal under Section 27A of the Consumer Protection Act, 1986.

BEFORE:  

Argued by:

PER JUSTICE SHAM SUNDER (RETD.), PRESIDENT

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“In the light of above observations, we are of the concerted view that the Opposite Party No.1 is found deficient in giving proper service to the complainant. Hence, the present complaint of the Complainant deserves to succeed against the Opposite Party No.1, and the same is allowed, qua it alone. The Opposite Party No.1 is directed:-

[a]   To pay the claim amount of Rs.1.50 lacs to the Complainant, as per her entitlement;

[b]   To pay Rs.25,000/- on account of deficiency in service and causing mental and physical harassment to the Complainant; 

[c]    To pay Rs.10,000/- as cost of litigation;

The above said order shall be complied within 45 days of its receipt by the Opposite Party No.1; thereafter, it shall be liable for an interest @18% per annum on the amount mentioned in per sub-para [a] & [b] of para 11 above, apart from cost of litigation of Rs.10,000/-, from the date of institution of this complaint, till it is paid.”

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Pronounced.

January 8, 2014

Sd/-

[JUSTICE SHAM SUNDER (RETD.)]

PRESIDENT

Sd/-

(DEV RAJ)

MEMBER

Rg