DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, KOZHIKODE

PRESENT : Sri. P.C. PAULACHEN, M.Com, LLB : PRESIDENT

Sri.V. BALAKRISHNAN, M Tech, MBA, LL.B, FIE: MEMBER

Monday the 23^rd day of  January 2023

C.C.404/2019

Complainant

Sebastian, S/o Dominic,

Kallarakkal House,

Kodenchery Amson Desom,

Kodenchery. P.O, Thamarassery Taluk,

Kozhikode – 673580.

Opposite Party

Authorised Service Agent,

M/s Eureka Forbs Ltd.,

Near Malabar Gold,Ram Mohan Road ,

Saibas Building,  Palayam – 673004.

By Sri. P.C. PAULACHEN – PRESIDENT 

           This is a complaint filed under section 12 of the Consumer Protection Act, 1986.

2.  The case of the complainant, in brief, is as follows:

    In January 2015 the complainant purchased an Euroclean Eureka Forbes Storm Home Car Washer paying Rs. 12,490/- as price and Rs. 250/- as delivery charges. But the said equipment became defective and so it was entrusted to the opposite party (Authorized Service Centre) for repairs on 23/02/2016. But there was neglect on the part of the opposite party to repair the same and hence the complaint claiming compensation of Rs. 21,000/-.

3. The opposite party was set ex-parte.
4. The points that arise for determination in this case are :

1. Whether  there was any deficiency of service on the part of the opposite party, as alleged ?
2. Reliefs and costs.

5. Point No.1 –  The opposite party was set as ex-parte. The case was  posted for  evidence of the complainant  several times . But the complainant also remained absent and did not file affidavit or adduce any evidence.  The fact that the opposite party was set ex-parte does not automatically entitles the complainant to get the relief sought for. It is for the  complainant to prove the allegations in the complaint by adducing proper evidence. But the complainant  in this case has utterly failed to prove his case. No deficiency of service as alleged is proved against the opposite party.

6. Point No.2 :  In view of the finding on the above point, the complainant is not entitled to get the relief sought for and the complaint is only  to be dismissed. 

In the result, CC 404/2019 is dismissed.No order as to costs.

Pronounced in open Commissionon this the 23^rd day of January,2023.

Date of Filing: 10/12/2019

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APPENDIX

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