By Smt.Sreeja S, Member
Complainant is a water consumer and 1st opposite party is the Assistant Engineer, Kerala Water Authority, Ollur, Thrissur. 2nd opposite party is the Kerala Water Authority, Chalakudy sub Division. The case of the complainant is as follows; He is a water consumer having consumer No TRR/1409/D. On 04.08.18 the opposite parties recorded water reading of the complainant and without any notice disconnected the above connection on 19.09.18, moreover demanded Rs.4520/- towards the water charge for the period 09.01.2018 to 19.09.18. Thereafter a further demand for Rs.5000/- were made falsely alleging restoration of the said connection. It is also alleged that demand notice was also not issued. The said bills were issued without any basis and having gross defect. Hence this complaint filed for quashing said bills and restoration of water connection and for compensation.
2. On receiving the complaint notice was issued to opposite parties. Even though specific name or designation representing 2nd opposite party were absent in the complaint, the issued notice were received by Assistant Executive Engineer, Water Supply Project Subdivision, Kerala Water Authority Chalakudy. As both opposite parties were absent, they set exparte. Thereafter case posted for complainant’s evidence.
3. From the side of the complainant, he appeared before the Forum and filed proof affidavit in which he has affirmed and explained all the averments stated in the complaint in detail. He also produced 3 documents which are marked Exts.P1 to P3. Ext.P1 is the complaint filed before the 1st opposite party. Ext.P2 is the Reply to the Ext.P1 which shows demand for payment of fine of Rs.5,000/- dated 08.10.18. Ext.P3 is the copy of the receipt showing payment of Rs.5009/-. Since no bills were produced, no relief of quashing so alleged bills arises. Hence the prayer to that effect fails. Since no contra evidence available before us, it is to be found that no notice of disconnection was issued to the complainant. Hence the we allow this complaint in part finding that there is deficiency in service.
4. In the result the complaint is partly allowed and hereby direct the opposite parties to restore the water connection having consumer No.TRR/1409/D within 7 days from the receipt of copy of this order.
Dictated to the Confidential Assistant, transcribed by her, corrected by me and pronounced in the open Forum this the 26th day of December 2019.
Sd/- Sd/- Sd/-
Sreeja S. Dr.K.Radhakrishnan Nair P.K.Sasi,
Member Member President.
Appendix
Complainant’s Exhibits
Ext.P1 Complaint filed before the 1st opposite party.
Ext.P2 Reply to the Ext.P1
Ext.P3 Copy of the Receipt
Id/-
Member
