Delhi

West Delhi

CC/14/414

Ashok Kumar - Complainant(s)

Versus

Amba Air Cool - Opp.Party(s)

Ramesh Chand Gupta

23 Jul 2018

ORDER

0DISTRICT CONSUMER DISPUTES REDRESSAL FORUM (WEST)

150-151; COMMUNINTY CENTER ; C-BLOCK; JANAK PURI; NEW DELHI

CASE NO. 414/14

Sh. Ashok  Kumar   

S/o Late Sh. Ram Swarup

R/o WZ-478 A  MS Block ,Hari Nagar New Delhi-110064                                                                                 ….. Complainant     

 

VERSUS

1. Amba  Aircool  Through its Proprietor/Partner/Director/Principal Officer At: WZ-297  Jail Road, Hari Nagar,  New Delhi-110058.                              
2. Hitachi  Home & Life Solutions(India) Ltd. Through  its Director /Managing Director /Principal Officer Hitachi  complex, Karan Nagar, Kadi,  Distt. Mahesana-382727, Gujarat                                                                                           …….. Opposite Parties

  

O R D E R

 

K.S. MOHI, PRESIDENT

The complainant has filed the present complaint against the O.P under section 12 of Consumer Protection Act, 1986.  The  facts  as  alleged  in  the complaint purchased  Air Conditioner  make Hitachi Split AC 1.5T Kaze Alpha  from OP-1  for a  sum of Rs. 37,500/-  against  the Bill No. AA1628 dated 16.06.2014 .  The complainant made the entire payment of the Air Conditioner to OP-1 who assured the complainant at the time  of purchase of said  Air Conditioner  that it carries a guarantee of  Sixty months  from purchase  and in case of any defect  in the Air-Conditioner the respondent shall change the Air Conditioner at earliest . However, since the date of purchase Air Conditioner it was not working properly and the service engineer of OP-1 told the Complainant that the Air Conditioner  was defective having   manufacturing defect.  The OP-1  assured Complainant  to sent complaint regarding Air Conditioner to OP-2 for rectification of its defective Air  Conditioner.  The complainant on 17.06.2014 brought the defective Air Conditioner  to  the knowledge of OP-1  but he kept on avoiding  complainant, he also registered complaint no. 14061903044 with OP-2 but of no avail  ultimately approached this Forum for refund of  price of  Air conditioner and compensation of                     Rs. 2,00,000/-.

Both OPs  were proceeded ex-parte on 05.05.2016.

The complainant filed affidavit of evidence  with documents

Ex CW/1 to CW/6.

                                   We have heard complainant in person and perused  the record.  

                             It will not be out of place to mention here that on 20.07.2018 complainant appeared in person and submitted that two months  after  purchase of Air Conditioner  OP rectified   the defect pointed out by complainant to his full satisfaction.  He further  submitted that he should be reasonably compensated  for inconvenience and litigation expenses. 

              The present complaint was filed in this Forum  in July 2014 and almost  3 years  have gone by.  It is also a hard fact that defect in the case was promptly attended to and rectified within a spell of two months from the date of purchase of Air Conditioner.

In the circumstances stated above we are of the opinion that the ends of justice would be met if both OPs are directed to pay Rs. 4,000/- as compensation towards inconvenience and litigation expenses.  It  is ordered accordingly.

Copy of this order be sent to the parties as per rules.

Announced this__23  ____ day of ___July______ 2018.

 

 

( K.S. MOHI )                            (PUNEET LAMBA)                                                                            

PRESIDENT                                            MEMBER