Orissa

Rayagada

CC/50/2017

Jitendra Kumar - Complainant(s)

Versus

Amazon Brigade Gate Way - Opp.Party(s)

Self

29 Jan 2018

ORDER

DISTRICT   CONSUMER  DISPUTES REDRESSAL    FORUM, RAYAGADA,

STATE:  ODISHA.

C.C. Case  No. 50/ 2017.                                 Date.     29   .1. 2018.

P R E S E N T .

Dr. Aswini  Kumar Mohapatra,                   President

Sri GadadharaSahu, .                               Member.

Smt.  Padmalaya  Mishra,                          Member

Sri Jitendra Kumar, S/O: Sarvan Kumar, K.D.Singh lane, B.C.Road, J.K.Pur,  Dist.Rayagada,State:  Odisha.                                                                                                 …….Complainant

Vrs.

1.The Manager, Amazon, Brigade gate way, 8^th. Floor, 26/1, Malleshwaram, Bangalore-560055.

2.The   Manager,  Triveni Empire, SY N. 22/2, Plot No. 120, Tribhovan Nagar, Co-operative H.S.G.Society, Ved Road, Tuki Surat, 395 004, State:Gujarat.                   .…..Opp.Parties

Counsel for the parties:                         

For the complainant: - Sri S.K.Mohapatra, Advocate, Rayagada.

For the O.Ps No.1 :- Sri J.K.Mohapatra, Rayagada.

For the O.P. No.2:- Set exparte.

                                                J u d g e m e n t.

        The  present disputes arises out of the complaint petition filed by the above named complainant alleging deficiency in service  against  afore mentioned O.Ps for non refund of price a sum of Rs.1,096/- towards return of  defective Sewing machine to the O.P. No.2.. The brief facts of the  case has summarized here under.   

          That the complainant has placed order before the O.P. No.1 on Dt. 20.10.2016 vide order No. 4041878095-8136353  for purchasing a Sewing machine with foot pedal and adapter. On  receiving this order the O.P. No.1 has  sold the above noted item to the complainant  by receiving  a sum  of  Rs. 1,096/-  through the O.P. No.2 on Dt. 21.10.2016.  On Dt. 30.10.2016 the complainant received the above item  through  DTDC Courier.  After  opening the same  the complainant found  that the said machine was not working and a defective one.  So he immediately informed to the O.P. No.2 and  has returned the same item to the O.P. No.2 through postal service.   But inspite of several  requests  the  O.P. No. 2  has not refunded the amount  which has paid to the    O.P. No.2   at the time of purchase  by the complainant. Hence this case.  The complainant prays the forum direct the O.Ps to refund a sum of Rs.1,096/- towards price of sewing machine to the complainant and such other relief as the hon’ble forum deems fit and proper for the best  interest of justice.

 

       On being noticed the O.P. No. 1 filed written version through their learned counsel and contended   that  the present complaint is not maintainable and liable to be dismissed against the O.P.No.1.  The O.P.No.1  is protected  by the provisions of Section-79 of the Information  Technology Act, 2000. The  O.P. No.1 neither offers  nor provides any assurance and/or offers  warranty   to the end    buyers  of the  product.   The  O.P. No.1 is neither  a  ‘trader’ nor a ‘service provider’ and there does not exists any privity of contract   between the complainant and  the O.P. No.1.  The O.P. No. 1  is only  limited  to providing on  line platform  to facilitate the whole transaction of sale and purchase of goods by the respective sellers and buyers on its  website.  The O.P. No.1 prayed to dismiss the complaint petition against   O.P. No.1 for the best  interest   of justice.

On being noticed the O.P. No. 2   neither entering in to appear before the forum nor filed their  written version inspite of more than  05 adjournments has been given  to them. Complainant consequently filed his memo and prayer to set exparte of the O.Ps.  Observing lapses of around one year  for which the objectives  of the legislature of the C.P. Act going to be destroyed to the prejudice of the interest of the complainant.  Hence after hearing  the  counsel for the complainant set the case  exparte against the O.Ps. The action of the O.Ps is against the principles of  natural justice as envisaged  under section  13(2) (b)(ii) of the Act. Hence the O.P. set exparte  as the statutory period  for filing of  written version was over to close the case with in the time frame permitted by the C.P. Act.

Heard from the complainant and learned counsel for the O.P. No.1.  Perused the  record  filed by the parties.

                                                Findings.

During the exparte  hearing the complainant examined himself and proved the payment  of the  money  to the O.Ps  which is marked as Annexure-I.. The complainant has also produced  the postal acknowledgement that  the defective Sewing machine has already been returned to the O.P. No.2 through  postal service which is marked as Annexure-2 and delivered to the O.P. No.2 on Dt.8.3.2017.  The complainant also argued  due to non refund  of the purchase price of the above set he  suffered a lot of financial trouble  and mental agony. The complainant prays the forum as the  O.Ps have   not heard any  grievance of the complainant till date   so the  O.Ps  be  directed to refund  purchase price   along with  bank interest.

During the course of hearing the complainant has submitted  that the defective  Sewing machine    has already   been  taken  by the O.P. No.2   but till date the O.Ps are not refunded the purchase price of the above set.  

In  the absence  written  version  from the side  of the O.Ps. it is  presumed that the allegations  levelled against   the  O.Ps. deemed  to have  been  proved.    The  complainant   had  paid  the  amount   for the good service  which  intended      with the O.P and the  said payment is  made for the consideration for the said service.  When the O.Ps  have failed to  give such service  for   which  the O.Ps  have   received   the  amount.   It is  deemed that the  O.Ps   were   callous to the allegations  and it amounts  to deficiency  of service.

Hence to meet  the  ends  of  justice,  the following   order is  passed.

ORDER.

            In  resultant  the complaint petition is hereby  allowed  in part .

The O.P. No.2   is  ordered to refund  the price of the Sewing machine    a sum of Rs. 1,096/- inter alia  to pay Rs.1,000.00  towards compensation for mental agony  along with  litigation  expenses to the complainant . The O.P. No.1 is ordered to refer the matter to the O.P. No.2 for early  compliance.

            The O.Ps   ordered to comply the above direction within one month from the date of  receipt of this order.  Serve the copies of the order to the parties free of cost..

Dictated and corrected by me.      Pronounced  on  this       29^th.           day of        January,   2018.

 

MEMBER.                                            MEMBER.                                                        PRESIDENT.