th June 20092
respondents many times and requested them for settlement of the policy assured
amount of Rs. 50,000/- and installment premium amount of Rs. 3,409/- with other
benefits as per law. She produced all the relevant records before the R2 office and
the same was received. Since August 2006, the complainant approaching the
respondents with a request to settle the policy claim. Finally on 10-1-2009 the
claim was repudiated as the policy holder has suffered from Heriditary neuropathy
and other illness prior to the date of proposal. The respondents made false
allegations in the repudiation letter dt. 10-1-2009. At the time of insuring the policy
by the husband of the complainant he was hale and healthy and the doctor of the
respondents company examined the husband of the complainant and found him to
be healthy man and to that effect the medical office of the respondents company
issued fitness certificate. On the basis of the said certificate the respondents insured
the life of the husband of the complainant on 2 8 -2-2006 by receiving annual
premium of Rs. 3,409/- and issued Beema Gold policy in his favour. The
complainant being nominee is entitled to receive the claim benefits. The cause of
action for this complaint arose on 28-2-2006 when the husband of the complainant
paid the annual premium and obtained the policy in question on his name. The
complainant filed this complaint requesting this forum 1) to pay policy sum of Rs.
50,000/- with premium amount of Rs. 3,409/- with interest @ 12% p.a. from the
date of death of the husband of the complainant, 2) to pay a sum of Rs. 10,000/-
towards mental agony and deficiency of service and to pay Rs. 5,000/- towards costs.
3. Both respondents have jointly filed a counter denying all the allegations
mentioned in the complaint of the complainant stating that on 28-2-2006 the
husband of the complainant obtained policy in question from the respondents for a
sum of Rs. 50,000/- and subscribed the name of the complainant as nominee for this
policy. The claim of the complainant is not maintainable since the policy was taken
C.C. No. 56 of 20093
by suppressing the material facts especially about his health condition and hence it
is liable to be dismissed in limine. The respondents has intimated that the husband
of the deceased died on 20-6-2006 at RIMS Hospital, Kadapa. The policy was
introduced w.e.f 28-2-2006 and the claim arose within a gap of 2 months 9 days from
the date of issue of the policy. Enquiries revealed that the husband of the
complainant was not keeping good health for the past 15 years, the case sheet of the
husband of the complainant revealed that he was suffering from Myopathy for the
past 15 years and Hereditary Neuropathy, hypertension a n d Ischemic Stroke
(Cerebal Thrombosis T old peripheral neuritis). The Household card also shows that
the husband of the complainant was standing with the support of two other persons
for the photo. Hence, he was unable to stand. Even on this facts about his health
condition were not disclosed at the time of taking policy hence, the complaint is liable
to be dismissed in limine. The repudiation of the claim by the respondent is in order
and there is no deficiency of service on the part of the respondents at any point of
time. The respondents request to dismiss this complaint with exemplary costs in the
interest of justice.
4. On the basis of the above pleadings the following points are settled for
determination.
i. Whether the complainant is entitled to the relief as prayed for?
ii. Where there is any deficiency of service on the part of the
respondents?
iii. To what relief?
5. On behalf of the complainant Ex. A1 to A5 were marked and on behalf of
the respondents Ex. B1 and B2 was marked. Oral arguments were heard from both
sides.
6. Point No. 1& 2 Ex. A1 is the Xerox copy of insurance policy bearing No.
654251734 in the name of V. Chennaiah, husband of the complainant. Ex. A2 is the
C.C. No. 56 of 20094
Xerox copy of medical attendance certificate issued by Civil Assistant surgeon, RIMS
Hospital, Kadapa. Ex. A3 is the Xerox copy of death certificate of the deceased V.
Chennaiah. Ex. A4 is the Xerox copy of proposal for insurance dt. 28-2-2006 in the
name of V. Chennaiah, husband of the complainant. Ex. A5 is the original
repudiation letter dt. 10-1-2009 issued by Senior Divisional Manager, LIC of India in
favour of the complainant. Ex. B1 is the Xerox copy of Ex. A1. Ex. B2 is the Xerox
copy of case record in the name of V. Chennaiah, husband of the complainant.
7. As could be seen from the above documentary evidence it is a fact that
the husband of the complainant insured his life for a sum of Rs. 50,000/- by paying
Rs. 3,409/- annual premium and obtained Beema Gold Policy of Ex. A1 and B1. At
the time of issuance of this policy he was aged 42 years. He was nominated the
complainant as a nominee to this policy. The contention of the respondents that he
was suffering from Myopathy for the last 15 years and hereditary neuropathy,
Thrombosis will not stand on its legs before the truth for the reason that Ex. A2 dt.
28-2-2007 issued by Civil Asst. Surgeon, RIMS Hospital, Kadapa clearly indicates
that primary cause of death was cerebral Ischemic Stoke (Brain Hemorrhage) and
secondary cause was respiratory arrest and the patient was suffering with this illness
3 days prior to the admission. The patient was admitted on 11-6-2006 and expired
on 20-6-2006. Ex. A2 is the crystal clear that the husband of the complainant was
suffering from the said illness since 3 days prior to the date of admission. So it gives
the conclusive meaning that the husband of the complainant was not suffering with
the particular disease (Cerebral Ischemic Stroke) at the time of submission of
proposal forms for the issuance of Ex. A1 and B1 on 28-2-2006. According to the
complainant the medical officer of the respondent company thoroughly examined the
husband of the complainant and certified that the health condition of the husband of
the complainant was hale and healthy. Only on the recommendation of their own
doctor, respondents issued Ex. A1 and B1 in favour of the husband of the
C.C. No. 56 of 20095
complainant. Even in Ex. B2 case record, there is a mention of patient was unable to
talk and altered sensorium since 3 days prior his admission on 11-6-2006. The
respondents took nearly 3 years time for the settlement of the claim after the death
of the husband of the complainant (20-6-2006). The complainant approaching the
respondents since August 2006 for the settlement of this claim and the respondents
issued Ex. A5, repudiation letter on 10-1-2009. It indicates clearly that there is a
deficiency of service on the part of the respondents company. The respondents failed
to convenience this forum in support of the repudiation Ex. A5 at any point of time.
For the facts and circumstances discussed supra and the documentary evidence on
record shows clearly that the complainant deserves consideration in her favour in the
settlement of the claim in question.
8. Point No. 3 In the result, the complaint is allowed, directing the
respondents to pay Rs. 50,000/- (Rupees Fifty thousand only) towards assured
amount of the policy along with interest @ 9% p.a. from the date of death of the
husband of the complainant i.e. on 20-6-2006 till the date of realization, to pay
Rs. 3,000/- (Rupees three thousand only) towards mental agony and Rs. 2,000/-
(Rupees two thousand only) towards deficiency of service and Rs. 1,000/- (Rupees
one thousand only) towards costs, totaling Rs. 56,000/- (Rupees fifty six thousand
only) payable within 45 days from the date of receipt of this order.
Dictated to the Stenographer, transcribed by him, corrected and pronounced
by us in the open forum, this the 16
MEMBER MEMBER PRESIDENT
APPENDIX OF EVIDENCE
Witnesses examined.
For Complainant : NIL For Respondent : NIL
Exhibits marked for Complainant : -
Ex. A1 X/c of insurance policy bearing No. 654251734 in the name of
V. Chennaiah, husband of the complainant.
Ex. A2 X/c of medical attendance certificate issued by Civil Assistant surgeon,
RIMS Hospital, Kadapa.
C.C. No. 56 of 2009th June 20096
Ex. A3 X/c of death certificate of the deceased V. Chennaiah.
Ex. A4 X/c of proposal for insurance dt. 28-2-2006 in the name of
V. Chennaiah, husband of the complainant.
Ex. A5 Original repudiation letter dt. 10-1-2009 issued by Senior Divisional
Manager, LIC of India in favour of the complainant.
Exhibits marked for Respondents: -
Ex. B1 X/c of insurance policy bearing No. 654251734 in the name of
V. Chennaiah, husband of the complainant.
Ex. B2 X/c of case record in the name of V. Chennaiah, husband of the
complainant.
MEMBER MEMBER PRESIDENT
Copy to :-
1) Sri V. Eswar Reddy, Advocate.
2) Sri T.V.S.S. Murthy, Advocate.
1) Copy was made ready on :
2) Copy was dispatched on :
3) Copy of delivered to parties :
B.V.P. - - -
C.C. No. 56 of 2009
CONSUMER COMPLAINT No. 56 / 2009
Vemula Achamma, W/o Late V. Chennaiah,
Kadapa district. ….. Complainant.
Vs.
1) Life Insurance Corporation of India, Rep. by its
Senior Divisional Manager, Divisional Office, Kadapa City.
2) Life Insurance Corporation of India, Rep. by its
Rayachoty town and Mandal, Kadapa District. ….. Respondents.
presence of Sri V. Eswar Reddy, Advocate for complainant and Sri T.V.S.S. Murthy,
(Per Sri S. Abdul Khader Basha, Member),
1. Complaint filed under section 12 & 14 R/w section 2(1)of the C.P. Act
1986.
2. The brief facts of the complaint are as follows:- The complainant is a
native of Addalamarri Village, her husband Vemula Chennaiah insured his life for a
sum of Rs. 50,000/- by paying annual premium of Rs. 3,409/- to R2 office on
28-2-2006 under Beema Gold Assurance Policy vide policy No. 654251734. This
policy is of 15 years duration. The respondents corporation had issued Beema Gold
Policy certificate in the name of V. Chennaiah, husband of the complainant. The
holder. On 20-6-2006 the husband of the complainant died due to sudden Brain
from the above illness 10 days prior to his death. He was admitted on 11-6-2006 in
the hospital and died on 20-6-2006. After his death the complainant approached the