th May 2009rd and 4th floors,st complainant is the wife and 2nd complainant is the son of deceased2
police has registered a crime under section 174 of Cr.P.C in Cr. No. 93/2006 and the
police conducted inquest and post mortem on the dead body of the deceased. Both
the complainants are nominees for the said policy and after the death of the deceased
the complainants being legal heirs submitted a claim form before R2 through R1.
But R2 has repudiated the claim of the complainant vide repudiation letter dt. 16-4-
2007 on the ground that the deceased was 73 years as on the date of accident and
policy covers to the persons who are under age of 70 years only and another ground
for their repudiation, is that the death is not due to accident but suicidal. On 19-7-
2007 R1 sent a requisition letter to R2 by submitting the house hold card, certificate
of age issued by Tahsildar, Chakrayupaet and certificate issued Sarpanch of
Yerrabommanapalli regarding the fact of death as accidental. But R2 did not took
any steps. The complainant further stated that the repudiation of R2 company is
untenable and age submitted through house hold card duly issued by Revenue
Authorities of government of Andrha Pradesh. In the house hold card the age of the
deceased was shown as 60 years and the accidental death occurred in the year 2006
only. As on the date of accident the deceased age was only 60 years only. The R2
has repudiated the claim of the complainant on flimsy ground which amounts to
deficiency of service which caused much mental agony to the complainants. The
deceased Eswara Reddy obtained J.P.A policy from R2 through R1 and he met with
an accident due to electrification and police registered the same and conducted
inquest, post mortem and issued certificates. But till today the R2 has not settled
the claim of the complainant. Hence, this complaint.
3. The R1 was called absent and set expare on 16-3-2009.
4. The R2 filed a counter denying all the allegations made by the
complainant except those which are specifically admitted. The R2 has stated that
they have repudiated the claim of the complainants rightly as the deceased was 73
years old and he touched electric live wire willfully and committed suicide. Therefore,
C.C. No. 04 of 20093
the complainant is not maintainable before the Hon’ble Forum. The complainants
obtained house hold card from the respective department by misrepresenting for the
purpose of ration card and submitted the same before R2. The R2 further denied
that the complainants also obtained certificate from Tahsildar of Chakrayapet by
misrepresenting the purpose of their claim only. The village Secretary is not
authorized to issue any certificate declaring the age of any person. The birth and
death record of the deceased is with the tahsildar and he has not issued any birth
certificate of the deceased, but simply issued a certificate as such the complainants
obtained the same from the tahsildar by fraudulently misrepresenting the purpose of
claiming compensation.
5. Further the R2 stated that the deceased was aged 73 years as per voters
I.D. Card and according to the terms and conditions of the policy, the persons who
attained below 70 years of are eligible for policy amount. But in the present case the
deceased was aged 73 years at the time of his death. The death of deceased was not
an accidental, but the deceased committed suicide. There is no any deficiency of
service on the part of R2 and they have rightly repudiated the claim of the
complainants.
6. On behalf of the complainant Ex. A1 to A11 were marked and on behalf
of the respondents Ex. B1 to B2 were marked.
7. On the basis of the above pleadings the following points are settled for
determination.
i. Whether the complainants are entitled to receive policy amount
from the respondents?
ii. Whether there is any negligence and deficiency of service on the
part of the respondents?
iii. To what relief?
C.C. No. 04 of 20094
8. Point No. 1 & 2 Heard both sides and perused the record available with
the forum and the forum made the following order. There are two complainants in
the present complaint. 1
the deceased policy holder. The policy holder Madireddi Eswara Reddy was an
agriculturist with landed property and obtained Janatha Personal Accident policy
from R2 through R1 and the amount assured was Rs. 50,000/-. While so on
20-11-2006 the policy holder Madireddi Eswara Reddy met with an accidental death
due to electrification and the police registered the same in Cr. No. 93/2006 and
conducted inquest and post mortem over the dead body of the deceased. Both the
complainants being legal heirs they approached the R2 and submitted claim form
with necessary documents through R1. The R2 has repudiated the claim of the
complainants stating that the deceased policy holder was aged 73 years as on the
date of accident and the policy covers to the persons who are under the age of 70
years only and another ground that the death is not accidental, but suicidal. The
deceased touched live electrical wire intentionally. Again on 19-7-2007 they
submitted house hold card certificate and age certificate issued by tahsildar,
Chakrayapet and certificate of Sarpanch of Yerrabommanapalli village regarding the
fact of the death as accidental. But R2 did not took any action on the same. The
house hold card it shows that the deceased was 60 years but not 73 years as shown
in the voters I.D card. The police have registered the case of the deceased as
accidental death due to electrical shock and conducted inquest and post mortem over
the dead body. Ex. A1 is the Xerox copy of letter issued by R1 to R2 to release the
claim amount of Rs. 50,000/-. Ex. A2 is the Xerox copy of repudiation letter dt. 16-
4-2007. Ex. A3 is the Xerox coy of letter issued by R1 to R2 to settle the claim of the
complainants as they have submitted house hold card and certificate issued by
Tahsildar and certificate issued by village Sarpanch. Ex. A4 is the Xerox copy of
house hold card i.e. ration card. Ex. A5 is the Xerox copy of letter issued by Village
Sarpanch confirming the death of the deceased as accidental. Ex. A6 is the Xerox
C.C. No. 04 of 2009st complainant is the wife and 2nd complainant is the son of5
copy of certificate issued by Tahsildar that the age of the deceased was 60 years as
per house hold card issued by the Revenue Department. Ex. A7 is the Xerox copy of
death certificate. Ex. A8 is the Xerox copy of FIR. Ex. A9 is the Xerox copy of inquest
report. Ex. A10 is the Xerox copy of post mortem certificate. Ex. A11 is the Xerox
copy of final report issued by Tahsildar, Chakrayapet,. All the exhibits submitted
by the complainant shows that the deceased policy holder Easwar Reddy died
accidentally and he is only 60 years of age. The complainant has not claimed against
R1 and the R1 is the formal party to the present proceedings. The R2 in their
counter denied that as per the voters I.D issued by Govt. of India, the deceased was
73 years old but not 60 years as stated by the complainants.
9. The R2 stated that the policy holder touched the live electrical wire
willfully but not accidentally. Ex. B1 is the Xerox copy of voters I.D. Card and Ex. B2
is the Xerox copy of group personal accident investigation report. The respondents
stated that, according to their investigation report the deceased touched the live wire
willfully. Ex. B2 is the surveyors report and the surveyor stated that on 20-11-2006
the insured and his wife Ramulamma both quarreled and insured wife abused her
husband, very brutally due to abuses of his wife the insured felt ashamed and went
to his agriculture land and laid down in water canal which leads towards fields and
wontedly touched the eclectic wire which leads into electric motor starter. But the
investigator has not mentioned the name of the villagers or neighbors whom he
enquired. The respondents have not acted properly in settling the claim of the
complainant. After obtaining the house hold card and certificates issued by the
Tahsildar and Sarpanch confirming the age of the deceased and submitted the same
to R2 they kept quite without giving any reply to the complainants. Ex. B2 which was
submitted by the respondents clearly says that the deceased went to his paddy fields
and when he touched the electric wire living on ground mistakenly touched it and he
got electric shock and died due to electric shock. The post mortem report has clearly
C.C. No. 04 of 20096
stated that the deceased died due to shock of electrification. When the police have
confirmed the death as accidental how the respondents repudiated the claim of the
complainant stating that it is not accidental but willful. All the exhibits are clear to
establish the case of the complainant that the deceased policy holder died
accidentally and he is 60 years only. But not 73 years as mentioned in the election
I.D. card. We can see so many errors in election I.D cards like wise at the time of
issuing the voters I.D. the age of the deceased may be wrongly mentioned. The
respondents are deficient in service by not settling the claim of the complainants.
We are of the opinion that the deceased policy holder died accidentally and he is 60
years. The complainants being the legal heirs are entitled to receive the policy
amount of Rs. 50,000/- from R2.
10. Point No. 3 In the result, the complaint is allowed. The R2 is directed to
pay Rs. 50,000/- (Rupees fifty thousand only) without interest and costs, within 45
days from the date of receipt of the order. The case against R1 is dismissed without
costs.
Dictated to the Stenographer, transcribed by him, corrected and pronounced
by us in the open forum, this the 4
MEMBER MEMBER PRESIDENT
APPENDIX OF EVIDENCE
Witnesses examined.
For Complainant : NIL For Respondent : NIL
Exhibits marked for Complainant : -
Ex. A1 X/c of letter from R1 to R2, dt. 31-1-2007.
Ex. A2 X/c of letter from R2 to R1, dt. 16-4-2007.
Ex. A3 X/c of letter from R1 to R2, dt. 19-7-2007.
Ex. A4 X/c of house hold card issued by Revenue Department.
Ex. A5 X/c of letter from Sarpanch, Yerrabommanapalli, dt. 9-7-2007.
Ex. A6 X/c of certificate issued by Tahsildar, Chakrayapet, Kadapa.
Ex. A7 X/c of death certificate issued by village Secretary.
Ex. A8 X/c of FIR in Cr. No. 93/2006 of Chakrayapet Police Station, Kadapa.
Ex. A9 X/c of inquest report of Chakrayapet Police Station, Kadapa.
Ex. A10 X/c of post mortem certificate.
C.C. No. 04 of 2009th May 20097
Ex. A11 X/c of final report from of Chakrayapet Police Station, Kadapa to the
Mandal Executive Magistrate, Chakrayapet, Kadapa
Exhibits marked for Respondents: -
Ex. B1 X/c of Voters I.D. card issued by Election Commissiono f India.
Ex. B2 X/c of Group personal Accident Investigation Report.
MEMBER MEMBER PRESIDENT
Copy to :-
1) Sri M. Ramanjaneya Reddy, Advocate,
2) Sri D. Rajasekhar Reddy, Advocate.
3) The Kadapa Dist. Co-operative Central Bank Ltd., Rep. by its
Manager, Railway Station Road, Kadapa town and District.
1) Copy was made ready on :
2) Copy was dispatched on :
3) Copy of delivered to parties :
B.V.P. - - -
C.C. No. 04 of 2009
CONSUMER COMPLAINT No. 04 / 2009
1. Madireddi Ramulamma, W/o Eswara Reddy,
43 years, Hindu, House wife.
2. Madireddi Subba Reddy, S/o Late Eswara Reddy,
32 years, Hindu, Cultivation.
Chakrayapet Mandal, Kadapa District. ….. Complainant.
Vs.
1) The Kadapa dist. Co-operative Central Bank Ltd.,
Rep. by its Manager, Railway Station Road,
Kadapa town and District.
2) The ICICI Lombard General Insurance Co. Rep. by its
Road No. 1, Banjara Hills, Hyderabad. ….. Respondents.
presence o f Sri M. Ramanjaneya Reddy, Advocate for complainant and Sri D.
(Per Smt. B. Durga Kumari, Member),
1. Complaint filed under section 12 of the Consumer Protection Act 1986
seeking direction the respondents to pay Rs. 50,000/- towards JPA policy, to pay
Rs. 50,000/- towards mental agony and to pay costs of the complaint.
2. The brief facts of the complaint is as follows:- There are two
complainants. 1
Mandal, Kadapa district. The policy holder i.e. Eswara Reddy was an agriculturist
through R1. The assured amount of the policy is Rs. 50,000/- only. While so on
20-11-2006 the policy holder met with an accidental death due to electrification. The