1. This is a complaint filed by the complainant under section 12 of Consumer Protection Act, 1986 seeking a direction to the opposite parties to retransfer the LPG Gas connection consumer No.1426 and to deliver the LPG Cylinder regularly as per Company rules, and also to pay Rs.50,000/- to the complainant towards compensation for mental agony and for defective service, and Rs.1,000/- towards costs of the complaint.
2. The averments of the complaint in brief are that:- The opposite party No.1 is the dealer in Gas Agency at Wanaparthy while the opposite party No.2 is the LPG Gas Agency having its Zonal Office at Kurnool. The complainant is a customer of the opposite parties at Wanaparthy. The opposite parties, after satisfying themselves with the Ration Card and the address proof produced by the complainant and payment of Rs.500/- made by him, have issued consumer No.1426 to the complainant in the year 1989. Since then the opposite parties have regularly supplied the LPG Cylinder to the complainant upto 2-4-2011. From the month of May, 2011 onwards the opposite parties started supplying the LPG Cylinder without any number to the complainant. Subsequently the complainant through reliable sources learnt that without of his consent the opposite parties illegally transferred the said consumer connection and allotted the same to some other person at Kothakota village. That upon the notice issued by the complainant one officer from the office of OP-2 came to the house of the complainant and informed that he will solve the problem. Then the complainant went to the office of OP-1 and accordingly informed the same. Even then the opposite parties have not responded properly and did not make any efforts to correct the mistake made by them. Such act on the part of the opposite parties amounts to deficiency of service. Thus the present complaint is filed for the aforesaid relief.
3. On the other hand, the opposite parties filed counter admitting the case of the complainant to the extent of their supplying gas to the complainant stated that by oversight it was informed to the complainant that his connection was transferred but the connection of the complainant is still with them and not transferred to Kothakota and hence they are undertaking to provide the gas connection and they will supply the gas to the complainant without any hurdle in future and further the complainant was given double gas cylinder as per his card and the same will be continued in future, and that the complainant will not be put to any kind of troubles in future and with the said directions the case may be closed.
4. At this stage, the learned counsel for the complainant fairly represented that in view of the undertaking given by the opposite parties through their counter itself the matter does not require any affidavit evidence to be produced by the complainant and as such the matter may be disposed off directing the opposite parties to do it accordingly.
5. So the point that has to be seen now is whether the ends of justice will be met with if such a direction is given to the opposite parties?
6. In view of the fair representation made by the learned counsel for the complainant that there is no objection to the complainant in the matter to dispose off the matter with the above said directions to the opposite parties in view of their undertaking given through their counter itself the matter does not require any affidavit evidence to be produced by either parties and the complaint can be allowed with such direction to the opposite parties as per the undertaking given by them through their counter itself and does not require any order with regard to the other reliefs claimed by the complainant in respect of granting compensation and costs of the complaint. The point is answered accordingly.
7. In the result, the complaint is allowed in part directing the opposite parties as per their undertaking that the complainant will be provided the gas connection and to supply the gas to him without any hurdle in future and he will not be put to any kind of troubles in future. No order as to the costs.
Typed to dictation, corrected and pronounced by us in the open Forum on this the 22nd day of March, 2012.
