PRESIDENT, DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, SAMBALPUR

Consumer Complaint No.- 163/2024

Present-Dr. Ramakanta Satapathy, President,

  Sri. Sadananda Tripathy, Member

Mutyala Saikrishna, aged about 28 years,

S/o-MutyalaSatyanarayana,

R/O-Larasara, At/PO- Larasara,

Dist-Bargarh-768027, Odisha

Mob No. 9776883123.                                                     ……….......Complainant.

Vrs.

1. OLA Electric Technologies Pvt. Ltd.

Regd. Office At-3^rd Floor, Regent Insignia, 4^th Block,

Karnataka-560034, India.

2. Ola Electric Shop 6 & 7, City Center Mall, Farm Rd, Modipada,
3.  

Counsels:-

1. For the Complainant         :- Self
2. For the O.P.s                       :- Sri. S.K. Dash & Associates

Date of Filing:14.05.2024,  Date of Hearing :03.09.2024  Date of Judgement : 28.10.2024

Presented by Sri Sadananda Tripathy, Member.

1. The Brief fact of the case of the Complainants is that the Complainant sustained mental agony, financial loss due to non-operation of the OPs for deficiency in rendering services, adopting unfair trade practice and such harassments embarrassed him and also caused wastage of his precious time. The Complainant has purchased a OLA S1 Pro (Gen-2) Electric Two-Wheeler from OP No.2and paid the total amount of the Scooter Rs. 1, 44,585/- in cash. The Complainant said to the OLA electric dealer at the time of purchase to register the scooter in the own District of the Complainant at Bargarh and it was accepted by the Ola electric but when the Scooter is delivered by the OP, the Scooter is registered under Jajpur RTO. The Complainant when approached Ola electric there is no response by the company and showroom.  The scooter regd. No. is OD 34 U 1065 but it is not accept by the Complainant because when Complainant sale the Scooter after few years there is no demand in second hand market of Jajpur RTO registered Scooter. The Complainant also sent mail to the company but there is no response by the company. Hence this case.
2. The OP has not given any Version.

ISSUES

1. Is the Complainant a Consumer of the O.Ps?
2. Is there any deficiency of service/unfair Trade practice in part of O.Ps?
3. Whether the Complainant is entitled for getting any relief?

Issue No. 1 Is the Complainant a consumer of the O.Ps?

The Complainant has Purchased an OLA S1 Pro (Gen-2) Electric Two-Wheeler from the OP no. 2 and paid Rs. Rs. 1, 44,585/-. Hence he is a consumer of the OPs.

Issue No. 2 Is there any deficiency in service/ unfair Trade practice in part of O.Ps?

The OP did not solve the issue of the Complainant.  It is the duty of the OP No.2 who is the dealer of the said vehicle to register the vehicle as per the choice of the Complainant’s District.  Hence deficiency in service and unfair trade practice found against the OP No. 2.

Issue No. 3 Whether the Complainant is entitled for getting any relief?

From all the facts of the case, the Complainant is entitled for getting reliefs from the O.P No. 2.

                             ORDER

The OP No. 2 is directed to pay Rs. 50,000/- towards deficiency in service and mental agony suffered by the Complainant as compensation and also the OP No. 2 is directed to pay Rs. 10,000/- towards cost of the petition to the Complainant within 30 days from the date of order, failing which all the amount will further carry with 9% interest per annum till realization to the complainant.

Order pronounced in the open Court today on 28^th day of Oct, 2024.

Free copies of this order to the parties are supplied.