PRESIDENT, DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, SAMBALPUR

Consumer Complaint No.-105/2023

Present-Dr. Ramakanta Satapathy, President,

              Sri. Sadananda Tripathy, Member,

Ranjit Behera, aged 45 years old

S/o- Narayana Behera,

At/PO-Hatibari, Ps-Jujumura

Dist-Sambalpur-768105, Odisha.

Mob-7008282320                                                          ……......Complainant.

                                   -Vrs.-

1. Branch Head/Manager, Reliance JIO,

Fourth Floor, Citylife Building, Budharaja,

PO-Budharaja, PS-Ainthapali, Dist-Sambalpur-768004.

2. Senior Head/ Senior Manager, Reliance JIO,

Reliance Corporate Park, NO. 8 A Wing,

First Floor, 5 TTC Industrial Area,

Thanae Belapur Road, Ghansoli, Navi Mumbai-400701.

3. The Branch Manager,

State Bank of India, Hatibari Branch

At/PO-Hatibari, Ps-Jujumura,

Dist-Sambalpur-768105                                                …........Opp.Parties

Counsels:-

1. For the Complainant         :- Self
2. For the O.P. No.1 & 2        :- Sri. P.K. Mahapatra, Adv. & Associates
3. For the O.P. No.3                           :-Sri. A.K. Nayak, Adv. & Associates

Date of Filing:22.06.2023,  Date of Hearing :13.11.2023  Date of Judgement : 02.01.2024

Presented by Sri Sadananda Tripathy, Member.

1. The case of the Complainant is that the Complainant had purchased a reliance Jio Mobile Voucher for JIO SIM through YONO Lite SBI Application on dtd. 29.04.2023 at 5.35 P.M amounting to Rs. 719/- through his bank account which was unsuccessful recharge. The said amount has been transfer by the OP No. 3 to OP No. 1 on dtd. 29.04.2023 vide reference No. 7008282320UHC7908609 but the OPs has not refunded the amount. The Complainant again recharged for his mobile through online an amount of Rs. 719/-. The Complainant knocked the door of the OPs office but they did not turn up. From the Statement, the Complainant shown that transaction description on dtd. 29.04.2023 mentioned that “To Transfer-INB MBS Top UP 7008282320 and reference No. 7008282320UHC7908609 transfer to 489 i.e 719” (unsuccessful recharge amount). Another successful transaction on dtd. 29.04.2023, bank statement description mentioned that transfer to Reliance payment solution BILL-RBSL payments. Both the bank statement description show that different type of word mentioned one is unsuccessful and another is successful. After verification of the bank statement, it is ascertained that the said amount is hold by the OP No. 1, 2 & 3 which amount to deficiency in service on the parts of the OPs.
2. The Written Version of the OP No. 1 & 2 is that the Complainant has recharged once on 29.04.2023 for an amount of Rs. 719/- and accordingly the benefits has been assigned by OP No. 1 & 2 to the subscriber. There is/was no second recharge in mobile no. 7008282320 belonging to the Complainant for the alleged period. The alleged recharge of Rs. 719/- by the Complainant on 29.04.2023 was unsuccessful, the said amount was not received by the OP No.1 & 2 and hence the benefits of the recharge were not provided to the customer. The subsequent recharge performed by the Complainant/customer on 29.04.2023 was successful and the benefits were duly added to the Jio number. On the interactions by the Complainant/customer with the OP No. 1 & 2, information was shared that the recharge details were not found in the system as the amount was never received by the OP No. 1 & 2 hence no refund was possible.

The Version of the OP No. 3 is that the Complainant has purchased a reliance Jio mobile TOPUP voucher for JIO SIM through YONO Lite SBI application on dtd. 29.04.2023 at 5.35 P.M amounting to Rs. 719/- paid by the Complainant to OP No. 1 & 2 through his bank account, which was unsuccessful recharge vide reference No. 700828320uhc7908609. The Complainant has purchased again reliance Jio mobile-to transfer-INB Reliance payment Solution Bill RPSL Payments successful through YONO Lite SBI application on dtd. 29.04.2023 amounting to Rs. 719/- paid by the Complainant to OP No. 1 & 2 through his bank account, which was successful. The complaint of the Complainant being baseless needs to be dismissed.

3. After go through the records, evidences and submission of parties, it is observed that the Complainant has recharged his mobile phone with an amount of Rs. 719/- through SBI YONO App of SBI and payment has been deducted from his account of SBI and after such recharge, a message was shown in the mobile of the Complainant that recharge unsuccessful. The Bank has also confirmed that the amount has credited successfully to the account of OP No. 1 & 2 but the amount was not refunded to the Complainant after unsuccessful of recharge. So, deficiency in service found against the OP No. 1 & 2. Accordingly, it is ordered.

                             ORDER

The O.P No. 1 & 2 are directed to refund the recharged amount of the Complainant of Rs. 719/- and Rs. 118/- towards cost of bank statement with 9% interest, Rs. 20,000/- towards negligence, deficiency in service as Compensation and Rs. 5,000/- towards cost & litigation expenses of the petition to the Complainant within 30 days from the date of order, failing which the amount will further carry with 9% interest per annum till realization.

Order pronounced in the open Court today on 2^nd day of Jan, 2024.

Supply free copies to the parties.