Orissa

Khordha

CC/212/2021

Dhruba Charan Sahoo. - Complainant(s)

Versus

(1) Pradeep Ranjan, Manager, Bharat Matrimony. - Opp.Party(s)

Self

17 Aug 2022

ORDER

DISTRICT CDR FORUM, KHURDA
KHANDAGIRI, BHUBANESWAR, 751030
 
Complaint Case No. CC/212/2021
( Date of Filing : 24 Sep 2021 )
 
1. Dhruba Charan Sahoo.
S/o- late P.Sahoo, Plot No- 1215/1427, Khandagiri Bari, Bhubaneswar.
...........Complainant(s)
Versus
1. (1) Pradeep Ranjan, Manager, Bharat Matrimony.
At- Unique Distributor Complex, 2nd floor, Laxmisagar, Bhubaneswar.
2. (2) Madhumala Rout, Deputy Manager, Bharat Matrimony.
2nd floor, Unique Distributors Complex,Laxmisagar, Bhubaneswar.
3. (3) Shabana Begum, Relationship Manager, Bharat Matrimony.
2nd floor, Unique Distributors Complex,Laxmisagar, Bhubaneswar.
............Opp.Party(s)
 
BEFORE: 
 HON'BLE MR. SRI KRUSHNA CHANDRA RATH PRESIDENT
 HON'BLE MRS. MRS. SUBHALAXMI TRIPATHY. MEMBER
 
PRESENT:Self, Advocate for the Complainant 1
 
Dated : 17 Aug 2022
Final Order / Judgement

THE DIST.CONSUMER DISPUTES REDRESSAL COMMISSION, KHURDA, BHUBANESWAR:

                                                -ooOoo-

 

C.C.CASE NO.212 / 2021

 

Dhruba Charan Sahoo, aged about 64 years,

S/o Late Prahalad Sahoo, residing at plot no.1215/1427,

Khandagiri Bari, PO – Khandagiri, PS –Bharatpur,

Bhubaneswar, Dist – Khurda, Pin – 751030

                                                                   ….     Complainant       

                     -Vrs.-

 

1.       Mr. Pradeep Ranjan, Manager, Bharat Matrimony,

          Office situated at Unique Distributors Complex,

          2nd Floor, Laxmisagar, Cuttack Road, Beside Fly Over,

          PO – Budheswari Colony, Bhubaneswar, Dist – Khurda

          Pin – 751006.  Phone No- 8249372018

 

2.       Mrs. Madhumala Rout,

          Deputy Manager, Assisted Services, Bharat Matrimony,

          Laxmisagar Office, Phone No- 7550213526

 

3.       Mrs. Shabana Begum,

          Relationship Manager, Assisted Services, Bharat Matrimony,

          Laxmisagar Office, Phone No- 9840977339

 

….     Opp. Parties

For the complainant                :         Self

For the O.Ps.                           :         Sri S.K.Parhi

                  

DATE OF FILING                  :         24/09/2021

DATE OF ORDER                 :         19/08/2022

 

ORDER

K.C.RATH, PRESIDENT

 

1.       This is an application U/s 35 of the C.P.Act, 2019.

 

2.       The complainant’s case in brief is that, he had enrolled himself  in Bharat Matrimony  for assisted service regarding search of a suitable & matching bride  for his son. He paid Rs.14,000/- to the Bharat Matrimony  for such purpose. The OPs 1, 2 & 3 are Manager, Deputy Manager, Assisted Services, Relationship Manager, Assisted Services, respectively. As alleged by the complainant, although the Bharat Matrimony took money for providing assisted service,  but in reality they did not provide any such service.  As  there is deficiency in service, the complainant filed this complaint against the OPs.  

  

3.       On the other hand, the OPs filed written version stating  therein  that they had provided adequate service to the complainant. The complainant had shared 73 profiles through Bharat Matrimony. It is also submitted that the Bharat Matrimony arranged nine meetings  between bride and bride-groom.  In short,  it is submitted by the OPs that as this is a vexatious complaint, it is liable to be dismissed with cost.

 

4        Perused  the materials on record. The assisted service means one person on behalf of Bharat Matrimony,  should act as a  mediator or negotiate between the  parties and arrange their conversation through Video calling. But as it appears, the OPs have not provided service of such nature to the complainant. The mere fact that the complainant had shared 73 profiles through Bharat Matrimony, does not establish that the OPs had provided  assisted service to the complainant. The claim that the OPs had arranged nine meetings between bride and bridegroom, does not inspire confidence in us. As there is deficiency in service on the part of the OPs, the complaint bears merit. Hence it is ordered.     

 

ORDER

 

The complaint is  allowed  on contest  against the OPs. The OPs are    hereby directed to refund Rs.14,000/- (Rupees  fourteen thousand) only  to the complainant.  The OPs are  further directed to pay a sum of Rs.5,000/-   (Rupees five thousand) only towards compensation for mental agony suffered by the complainant and a further sum of Rs.1000/-  (Rupees one thousand) only towards litigation expenses to the complainant .  The order be complied with by the OPs   within a  period of one month from the date of communication of this order,   failing which the complainant will be  at liberty to execute the order  against the OPs  in accordance with law.

The order is pronounced on this day the  19th August,  2022  under the seal & signature of the President and Member  of the Commission.

 

 

                                                           

                                                                                      (K.C.RATH)

                                                                                       PRESIDENT

 Dictated & corrected by me

   

 

 

               President                                                                                    

I agree                                                                            

 

 

(S.Tripathy)                                                                           

Member (W)                                                                             

 

Transcribed by Smt. M.Kanungo, Sr.Steno

 

 

 

 
 
[HON'BLE MR. SRI KRUSHNA CHANDRA RATH]
PRESIDENT
 
 
[HON'BLE MRS. MRS. SUBHALAXMI TRIPATHY.]
MEMBER
 

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