Jana Small Finance Bank Customer Care

Solve complaint against Jana Small Finance Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with Jana Small Finance Bank

Jana Small Finance Bank Customer Care Details.

Jana Small Finance Bank 24×7 customer care ensures customers receive assistance on their Jana Small Finance Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to Jana Small Finance Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

Jana Small Finance Bank Toll Free Number : 1800-2080

Jana Small Finance Bank Email : customercare@janabank.com

Jana Small Finance Bank Head Office Address
The Fairway Business Park, First Floor, Survey No.10/1, 11/2 & 12/2B, Off Domlur, Koramangala Inner Ring Road, Next to EGL Business Park Challaghatta, Bengaluru - 560071

About Us

We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with Jana Small Finance Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against Jana Small Finance Bank

STEP 1

Dial 1800-2080 from your registered mobile no. to contact Jana Small Finance Bank customer care helpline. You can also email your complaint at customercare@janabank.com from your personal Email ID which is registered with Jana Small Finance Bank. Please note down the complaint reference number given by the Jana Small Finance Bank executive at the end of the for future reference. For general complaints, you can call Jana Small Finance Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the Jana Small Finance Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact Jana Small Finance Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the Jana Small Finance Bank Principal Nodal Officer at:

The Fairway Business Park, First Floor, Survey No.10/1, 11/2 & 12/2B, Off Domlur, Koramangala Inner Ring Road, Next to EGL Business Park Challaghatta, Bengaluru - 560071

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the Jana Small Finance Bank. Reserve Bank of India appoints officers to solve the customer complaints if the Jana Small Finance Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the Jana Small Finance Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About Jana Small Finance Bank

About Jana Small Finance Bank customer support center and list of customer care number

The additional information to contact Jana Small Finance Bank branch office, nodal officer via email or through postal communication. Contacting to the Jana Small Finance Bank nodal officer is the second step to redress your grievances.

Jana Small Finance Bank Banking TOLL Free NO

1800 2080 / 0868131056

Customer Care
customercare@janabank.com

Investor Grievance Cell
investor.grievance@janabank.com

Grievance Redressal
grievance.redressal@janabank.com

Media
corp.comm@janabank.com

Principal Nodal Officer
nodal.officer@janabank.com

Careers
careers@janabank.com

Jana Small Finance Bank Nodal Officer

In case you do not receive a satisfactory response at Level 2 within 5 working days, please do write in to Principal Nodal Officer.
Name: Shirley George
Email Id: Nodal.officer@janabank.com
Telephone No.: 080-68131421.
Nodal Office Timings: 9am to 6pm (Mon to Fri).
Address: Jana Small Finance Bank Ltd., No. 11, 5th floor, Divyashree Chambers, O’Shaughnessy Road, Bengaluru – 560025

Jana Small Finance Bank is a Scheduled Commercial Bank. Established in Bengaluru in 2008, it has been recognized globally as one of the most innovative financial institutions working on financial inclusion. As on September 30, 2019, the Bank’s distribution network was at 270 banking outlets (including 25 business correspondence outlets), 298 asset centres and 120 ATMs. Of the total banking outlets, 43% are in semi-urban and rural areas. Number of employees were at 14,452 as of Sep 30, 2019.