Jammu & Kashmir Bank Customer Care

Solve complaint against Jammu & Kashmir Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with Jammu & Kashmir Bank

Jammu & Kashmir Bank Customer Care Details.

Jammu & Kashmir Bank 24×7 customer care ensures customers receive assistance on their Jammu & Kashmir Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to Jammu & Kashmir Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

Jammu & Kashmir Bank Toll Free Number : 1800 1800 234

Jammu & Kashmir Bank Email : jkbcustomercare@jkbmail.com

Jammu & Kashmir Bank Head Office Address
Corporate Headquarters, M.A Road, Srinagar - 190 001, J&K ,India

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Who can file a complaint in Consumer Court.
Anyone holding relationship with Jammu & Kashmir Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against Jammu & Kashmir Bank


Dial 1800 1800 234 from your registered mobile no. to contact Jammu & Kashmir Bank customer care helpline. You can also email your complaint at jkbcustomercare@jkbmail.com from your personal Email ID which is registered with Jammu & Kashmir Bank. Please note down the complaint reference number given by the Jammu & Kashmir Bank executive at the end of the for future reference. For general complaints, you can call Jammu & Kashmir Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the Jammu & Kashmir Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.


Contact Jammu & Kashmir Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the Jammu & Kashmir Bank Principal Nodal Officer at:

Corporate Headquarters, M.A Road, Srinagar - 190 001, J&K ,India


You can contact the RBI Ombudsman if you are not satisfied with the response from the Jammu & Kashmir Bank. Reserve Bank of India appoints officers to solve the customer complaints if the Jammu & Kashmir Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen


If the customer has not received any response or not satisfied from the response, the customer can file a case against the Jammu & Kashmir Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About Jammu & Kashmir Bank

About Jammu & Kashmir Bank customer support center and list of customer care number

The additional information to contact Jammu & Kashmir Bank branch office, nodal officer via email or through postal communication. Contacting to the Jammu & Kashmir Bank nodal officer is the second step to redress your grievances.

Chairman & Managing Director
Mr. Rajesh Kumar Chhibber
Address: The Jammu & Kashmir Bank Ltd.
Corporate Headquarters
M.A Road
Srinagar, J&K , India
Phone : 0194-2481900,
Fax: 0194-2481902
Jammu Phone No’s: 0191-2471020
fax: 0191-2471999

For Customer Services:
Contact Centre : 1800 1800 234
Customer Care : 0194-2481999
E-banking / Mobile banking / UPI : 1800 1800 234
ATM Helpdesk : +91-194-2713333
Debit/Credit Cards : 18001800234 (Toll Free), 0194 – 2482463, 2486424
Inbound International Voice Services: +91 194 2713434, +91 194 2713435 & +91 194 2481936
NEFT Services: +91-194-2502674

Jammu & Kashmir Bank Nodal Office

CentreAddress details of Nodal Officer
Kashmir CentralKashmir Central I
Zonal Office
M.A Road Srinagar 190001 (J&K)
Phone(LL): 0194-24710422452658,
2471723, 2484008.
Email: united@jkbmail.com

Kashmir Central II
Zonal Office
Industrial Estate Zainakote,
Srinagar 190012(J&K)
Phone(LL): 0194-2497735, 2497736, 2497734
Kashmir NorthKashmir North
Zonal Office
Amargarh, Sopore 193201(J&K)
Phone(LL): 01954-223595, 223596.
Email: zobara@jkbmail.com
Kashmir SouthKashmir South I
Zonal Office
J&K Bank Building
Pulwama 192301(J&K)
Phone(LL): 01933-241204, 242226
Email: zopull@jkbmail.com
Kashmir South II
Zonal Office
Bakshiabad Kulgam 192123(J&K)
Phone(LL): 01932-2227340
Email: zoksou@jkbmail.com
Jammu CentralJammu Central I
Zonal Office
Rail Head Complex Jammu
Email: couple@jkbmail.com
Jammu Central II
Zonal Office
Kathua Near Forest Protection Office
Hatli Morh Kathua 184102
Email: zojtwo@jkbmail.com
Jammu NorthJammu North I
Zonal Office
Khan Plaza Building Doda 182202
Email: zoudam@jkbmail.com
Jammu North II
Zonal Office
Adarsh Colony Udhampur 182101
Email: zjnone@jkbmail.com
Jammu WestJammu West
Zonal Office
Opposite Tehsil Office
Main Market Rajouri 185131
Email: zorajo@jkbmail.com
LehLeh Ladakh
Zonal Office
Phone(LL):01982-252023, 252130
Email: priest@jkbmail.com
DelhiNorth Zone
Zonal Office
Plot 132-134, Sector 44 Gurgaon
Phone(LL): 124-4715800
Email: favour@jkbmail.com
MohaliUpper North Zone
Zonal Office
Phase 2, Sector 54 Mohali 160055
Phone(LL): 0172-2265984, 2229684, 2263555
Email: hosery@jkbmail.com
MumbaiWest Zone
Zonal Office
National Business Centre
1st & 2ndFloor, Bandra Kurla Complex
Bandra East Near Asian Heart Hospital Besides JSW 4000051
Email: sketch@jkbmail.com
BengaluruSouth Zone
Zonal Office
#5 Silver Glade, Wellington Street
Richmond Town 560025
Phone(LL): 080-22110018, 22111839, 40918260
Email: zobang@jkbmail.com