IndusInd Bank Customer Care

Solve complaint against IndusInd Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with IndusInd Bank

IndusInd Bank Customer Care Details.

IndusInd Bank 24×7 customer care ensures customers receive assistance on their IndusInd Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to IndusInd Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

IndusInd Bank Toll Free Number : 18602677777

IndusInd Bank Email : customercare@indusind.com

IndusInd Bank Head Office Address
2401 Gen. Thimmayya Road (Cantonment), Pune-411 001

Customer Care Number List

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We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with IndusInd Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against IndusInd Bank

STEP 1

Dial 18602677777 from your registered mobile no. to contact IndusInd Bank customer care helpline. You can also email your complaint at customercare@indusind.com from your personal Email ID which is registered with IndusInd Bank. Please note down the complaint reference number given by the IndusInd Bank executive at the end of the for future reference. For general complaints, you can call IndusInd Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the IndusInd Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact IndusInd Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the IndusInd Bank Principal Nodal Officer at:

2401 Gen. Thimmayya Road (Cantonment), Pune-411 001

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the IndusInd Bank. Reserve Bank of India appoints officers to solve the customer complaints if the IndusInd Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the IndusInd Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About IndusInd Bank

About IndusInd Bank customer support center and list of customer care number

The additional information to contact IndusInd Bank branch office, nodal officer via email or through postal communication. Contacting to the IndusInd Bank nodal officer is the second step to redress your grievances.

Within India
18602677777

Outside India
022-44066666

IndusInd Bank Customer Care Head

Escalation Head- Customer care
701/801 Solitaire Corporate Park 167, Chakala Andheri (East), Mumbai-400 093
customercare@indusind.com

Send email to Contact Centre at reachus@indusind.com
NRI customers may E-Mail at nri@indusind.com
Exclusive customers may E-mail atexclusive@indusind.com

IndusInd Bank Nodal Officer

Senior Vice President & Principal Nodal Officer
lnduslnd Bank Ltd.
2nd Floor, Building No.7,
Solitaire Corporate Park Chakala, Andheri (E),
Mumbai-400093
E-mail: nodal.officer@indusind.com
Tel. No.: (022) 6641 2267
Fax: (022) 6641 2318

Nodal Officer will endeavor to resolve the issue to the complainant’s satisfaction within 7 working days. In case, the complaint needs more time to examine, the complaint shall be acknowledged by explaining the need for more time to respond. If the complaint is not resolved within one month from the lodgment of the complaint or if the complainant is not satisfied with the response, he/she can approach Office of the Banking Ombudsman, appointed by ReserveBankof India.

IndusInd Bank Regional Nodal Officers

Bank has appointed the following Senior Executives as the Regional Nodal Officers, who areresponsible for the implementation of Customer Service and complaint handling at Regional Level:

CentreArea of
Operation		AddressContact Details
AhmedabadGujarat,  Union Territories    of Dadra          and Nagar    Haveli, Daman        and DiuIndusInd Bank,  Ahmedabad Zonal Office, 2nd Floor, Parkar House, Besides Radisson Blu Hotel, Panchwati Cross Road,
Law Garden Road, Ahmedabad-380006		Landline – 079 61916706
Email ID: boiblahmed@indusind.com
BengaluruKarnatakaIndusInd Bank Ltd, 4th Floor, No. 87, Bull Temple Road, Basavanagudi, Bangalore 560004Landline – 080 – 45673123
Email: boiblbang@indusind.com
BhopalMadhya Pradesh      and ChattisgarhIndusInd Bank Ltd, Regional Office
Plot No.7, Ground Floor, Kwality Business Centre,
M.P. Nagar Zone-II, Bank Street, Bhopal – 462011		Landline – 0755- 2550288
Email: boiblbhop@indusind.com
BhubaneswarOdishaIndusind Bank- Bhubaneswar Regional Office
1st Floor N-5/542
IRC Village Nayapalli
Bhubaneswar- Odisha – 751015		Landline – 0674-2362646
Email: boiblbhub@indusind.com
ChandigarhHimachal Pradesh, Punjab,   Union Territory        of Chandigarh and  Panchkula, Yamuna  Nagar,         and Ambala Districts         of Haryana.IndusInd Bank Ltd. Chandigarh Branch S.C.O.53-54, Sector 8-C,
Madhya Marg, Chandigarh
– 160018		Landline – 0172 5213129
Email: boiblchand@indusind.com
ChennaiTamil       Nadu, Union Territories    of Puducherry (except    Mahe Region)       and Andaman   and Nicobar Islands115,  G  N  Chetty  Road,   T Nagar, Chennai – 600 001Landline – 04428346029
Email: boiblchen@indusind.com
GuwahatiAssam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland    and TripuraIndusInd Bank Ltd. Regional Office,
Saket Building, 6th  Floor, 44 Park Street, Kolkata 700 016		Land Line: 033 30073378 Email: boindusindbankguwa@indu sind.com
HyderabadAndhra Pradesh      and TelanganaIndusInd Bank Ltd,
#1-10-72, 4th  Floor, Ashok Janardhan Chambers, Nalli Silks Building, Begumpet, Hyderabad – 500016		Landline – 040-66595286 Email: boiblhyde@indusind.com
JaipurRajasthanIndusInd Bank,
Regional Office, 2nd Floor B-10-1, Govind Marg, Adarsh Nagar,
Jaipur – 302004		Landline – 0141-4182965
Email: boibljai@indusind.com
KanpurUttar   Pradesh (excluding districts          of Gaziabad    and Gautam Buddha  Nagar)         and UttarakhandIndusind Bank Ltd,  Zonal Office, North-3, 1st Floor IndusInd Bank 628/10A Faizabad Road Indiranagar ,Lucknow – 226010Landline – (0522) – 4933977
Email: boiblkanp@indusind.com
KolkataWest      Bengal and SikkimIndusInd Bank Ltd. Saket, 44, Park Street, 6th  Floor,
Kolkata – 700016		Landline –  033 40813275 Email: boiblkol@indusind.com
Mumbai IDistricts of Mumbai, Mumbai Suburban and ThaneIndusInd Bank Ltd, 1001, Ground floor, Solitaire Corporate Park, 167, Guru Hargovindji Marg, Chakala, Andheri (East) Mumbai-400093Landline – 022-6641 2200 /
022 6641 2217
Fax 022-6641 2318
Email: boiblmahgoa@indusind.com
Mumbai IIGoa and Maharashtr a, (except the districts of Mumbai, Mumbai Suburban and Thane)IndusInd Bank Ltd, 1001, Ground floor, Solitaire Corporate Park, 167, Guru Hargovindji Marg, Chakala, Andheri (East) Mumbai-400093Landline – 022-6641 2200 /
022 6641 2217
Fax 022-6641 2318
Email: boiblmahgoa@indusind.com
New Delhi IDelhi, Jammu    and KashmirIndusInd Bank Ltd, Vasant Kunj Office T3 TO T8, 3rd Floor, Vasant Sqaure Mall,
Vasant Kunj, New Delhi – 110070		Landline: 011 49522500
Ext  519
Email: boibldelhi@indusind.com
New Delhi IIHaryana (except Panchkula, Yamuna Nagar      and Ambala Districts) and Ghaziabad and  Gautam Budh   Nagar districts     of Uttar PradeshIndusInd Bank Ltd, Vasant Kunj Office T3 TO T8, 3rd Floor, Vasant Sqaure Mall,
Vasant Kunj, New Delhi – 110070		Landline: 011 49522500
Ext  519
Email: boibldelhi@indusind.com
New Delhi IIINorth-East, Central, Shahdara, East and South-East districts of DelhiIndusInd Bank Ltd, Vasant Kunj Office T3 TO T8, 3rd Floor, Vasant Sqaure Mall,
Vasant Kunj, New Delhi – 110070		Landline: 011 49522500
Ext  519
Email: boibldelhi@indusind.com
PatnaBihar       and JharkhandIndusInd Bank Ltd, Regional Office, Markandey Complex Gayatri Mandir Road, Kankarbag Patna – 800 020Landline – 0612 3035700 Email: boiblpatna@indusind.com & abhijit.chowdhury@indusin d.com
Thiruvananta- puramKerala, Union Territory   of Lakshadwee p  and  Union Territory   of Puducherry (only    Mahe Region)IndusInd Bank Ltd, Thiruvananthapuram Branch,Vellayambalam- Sasthamangalam Road, Sasthamangalam P.O, ThiruvananthapuramLandline – 0471-4100811
Email: boiblthiruv@indusind.com
DehradunUttarakhand and      seven districts     of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnag ar,   Baghpat, Meerut, Bijnor     and Amroha (Jyotiba Phule Nagar)IndusInd Bank, Upper Ground Floor MM Tower, GMS Road, Dehradun- 248001Landline: 911-352762505
RanchiJharkhandIndusInd Bank Ltd, Regional Office, Gayatri Mandir Road, Kankarbag Patna – 800 001Landline – 0612 3035700 Email: boiblpatna@indusind.com & abhijit.chowdhury@indusin d.com
RaipurChattisgarhIndusInd Bank Ltd., Ground Floor, Shop no 1- 8, Jeevan Apartment, Shankar Nagar Raipur – 492001Landline: 91-77142 34005
JammuJ&KIndusInd Bank Ltd. Chandigarh Branch S.C.O.53-54, Sector 8-C,
Madhya Marg, Chandigarh – 160018		Landline – 0172 5213129
Email: boiblchand@indusind.com