IDFC FIRST Bank Customer Care

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IDFC FIRST Bank Customer Care Details.

IDFC FIRST Bank 24×7 customer care ensures customers receive assistance on their IDFC FIRST Bank account round the clock. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to IDFC FIRST Bank Customer Care through call 1800 419 4332 , email Banker@idfcfirstbank.com or SMS. If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the court, you need to furnish all the relevant document to prove in the deficiency in service.
Please Note: Timings of IDFC FIRST Bank customer care may vary.

IDFC FIRST Bank Toll Free No

1800 419 4332

IDFC FIRST Bank Email

Banker@idfcfirstbank.com

Head Office Address
IDFC Bank, P.O Box no. 17 , Post office, Airoli, Thane, Maharashtra - 400078

About Us

We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with IDFC FIRST Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against IDFC FIRST Bank

STEP 1

Dial 1800 419 4332 from your registered mobile no. to contact IDFC FIRST Bank customer care helpline. You can also email your complaint at Banker@idfcfirstbank.com from your personal Email ID which is registered with IDFC FIRST Bank. Please note down the complaint reference number given by the IDFC FIRST Bank executive at the end of the for future reference. For general complaints, you can call IDFC FIRST Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the IDFC FIRST Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact IDFC FIRST Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the IDFC FIRST Bank Principal Nodal Officer at:

IDFC Bank, P.O Box no. 17 , Post office, Airoli, Thane, Maharashtra - 400078

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the IDFC FIRST Bank. Reserve Bank of India appoints officers to solve the customer complaints if the IDFC FIRST Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the IDFC FIRST Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About IDFC FIRST Bank

About IDFC FIRST Bank customer support center and list of customer care number

The additional information to contact IDFC FIRST Bank branch office, nodal officer via email or through postal communication. Contacting to the IDFC FIRST Bank nodal officer is the second step to redress your grievances.

IDFC FIRST Bank NRI Customer Care Numbers (Calling from Overseas)

Customer Service Head
Head.customerservice@idfcfirstbank.com

Bank Branch Head
Head.branchbanking@idfcfirstbank.com

Asset Head
Head.assets@idfcfirstbank.com

Business Banking Head
Head.businessbanking@idfcfirstbank.com

Consumer Banking Head
Head.consumerbank@idfcfirstbank.com

IDFC First Bank Principal Nodal Officer

Pno@idfcfirstbank.com
1800 419 2332

IDFC Bank Ltd
8th Floor, Building No. 1,
Mindspace,
Gigaplex,Plot No. IT. 5,
MIDC Knowledge Park,
Airoli West,
Thane – 400708

IDFC FIRST Bank WHATSAPP BANKING

Keep a track of your finances by sending us ‘Hi’ on WhatsApp. You could also simply give a missed call on 95555 55555 for easy on-boarding, and get:
Answers to account enquiries in real-time
Quick access to account and loans
The option to block your debit card or stop cheques

List of IDFC Bank Regional Nodal Officers

BranchEmail idAddressCoverage Area
Ahmedabad RNO.Ahmedabad@idfcfirstbank.com Ground & Mezzanine Floor, Sun Square Complex, Off. C.G. Road, Ahmedabad – 380 006. India. Gujarat, Union Territories of Dadra, and
Nagar Haveli, Daman and Diu
Bangalore RNO.Bangalore@idfcfirstbank.com IDFC FIRST BANK, Building, Plot No 79, Residency, Residency Rd, Richmond Town, Bengaluru, Karnataka 560 025 Karnataka
Bhopal RNO.Bhopal@idfcfirstbank.com IDFC FIRST Bank, Unit No. 302-302A, 3rd Floor, C/o Mr. Pramod, Kumar Sethi, Megapolis Square, 579 MG Road, Indore, Madhya Pradesh – 452 001 MP
Bhubaneswar RNO.Bhubaneswar@idfcfirstbank.com Ground floor, Vishnu Chambers, J-4, Block GP, Salt Lake Sector V, Bidhannagar, Kolkata- 700 091 Orissa
Chandigarh RNO.Chandigarh@idfcfirstbank.com IDFC FIRST Bank, SCO 169-170, Madhya Marg Sector 8C 160 009 Himachal Pradesh, Punjab and Union
Territory of Chandigarh and Panchkula,
Yamuna Nagar and Ambala Districts of
Haryana.
Chennai RNO.Chennai@idfcfirstbank.com No 105, Tahera Manor, Nungambakkam High Road, Nungambakkam, Chennai – 600 034. Tamil Nadu, Union Territories of
Puducherry (except Mahe Region) and
Andaman and Nicobar Islands
Guwahati RNO.Guwahati@idfcfirstbank.com Ground floor, Vishnu Chambers, J-4, Block GP, Salt Lake Sector V, Bidhannagar, Kolkata – 700 091 Assam, Arunachal Pradesh, Manipur,
Meghalaya, Mizoram, Nagaland and
Tripura
Hyderabad RNO.Hyderabad@idfcfirstbank.com IDFC FIRST Bank LTD,2nd floor, AL- SAMAD COMPLEX,3-6-12 & 3-6- 13, OPP. T.T.D, Himayatnagar, Hyderabad, Telangana state- Pin code 500 029 Andhra Pradesh
Jaipur RNO.Jaipur@idfcfirstbank.com IDFC First Bank K-12, Malviya Marg C Scheme, Jaipur – 302 002 Rajasthan
Kanpur RNO.Kanpur@idfcfirstbank.com IDFC FIRST Bank, Ground Floor, Premises bearing number -17/3-B, Meghdoot Hotel Building, Mall Road, Kanpur, KANPUR NAGAR – 208001 Uttar Pradesh (excluding Districts of
Ghaziabad and Gautam Budh Nagar)
Kolkata RNO.Kolkata@idfcfirstbank.com Ground floor, Vishnu Chambers, J-4, Block GP, Salt Lake Sector V, Bidhannagar, Kolkata – 700 091 West Bengal and Sikkim
Mumbai RNO.Mumbai@idfcfirstbank.com IDFC FIRST Bank, 3rd Floor Building no 2Raheja Mindspace, Jui Nagar, MIDC Industrial Estate Shiravane Nerul, Navi Mumbai, Maharashtra 400 706 Maharashtra and Goa
New Delhi RNO.Delhi@idfcfirstbank.com IDFC FIRST Bank, 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi-110 002 Delhi, Haryana (except the districts of
Ambala , Yamuna Nagar and
Panchkula), and the districts of
Ghaziabad and Gautam Budh
Patna RNO.Patna@idfcfirstbank.com Ground floor, Vishnu Chambers, J-4, Block GP, Salt Lake Sector V, Bidhannagar, Kolkata – 700 091 Bihar
Thiruvananthapuram RNO.Thiru@idfcfirstbank.com IDFC FIRST Bank, Plot No.7B, Gandhi Mandapam Road, 1st Floor, Kotturpuram, Chennai – 600 085 Kerala and Union Territory of
Lakshadweep and Union Territory of
Puducherry (only Mahe Region).
Dehradun RNO.Kanpur@idfcfirstbank.com IDFC FIRST Bank ,59/3 Ground & 2nd floor RAJPUR Road Dehradun, next to IDBI BANK Uttarakhand – 248 001 State of Uttarakhand and also the
seven districts of Western Uttar
Pradesh namely, Saharanpur, Shamli
(Prabudh Nagar), Muzaffarnagar,
Baghpat, Meerut, Bijnor and Amroha
(Jyotiba Phule Nagar)
Ranchi RNO.Patna@idfcfirstbank.com Ground floor, Vishnu Chambers, J-4, Block GP, Salt Lake Sector V, Bidhannagar, Kolkata – 700 091 Jharkhand
Raipur RNO.Bhopal@idfcfirstbank.com IDFC FIRST Bank, Unit No. 302-302A, 3rd Floor, C/o Mr. Pramod, Kumar Sethi, Megapolis Square, 579 MG Road, Indore, Madhya Pradesh- 452 001 Chattisgarh
Jammu RNO.Delhi@idfcfirstbank.com IDFC FIRST Bank, 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi-110 002 Jammu & Kashmir

IDFC Bank Customer Care Number (Outside India)

Calling FromPhone Number
USA18337039805
CANADA18337039811
UK0 8000 478 414
SINGAPORE800 101 4006
AUSTRALIA1800314585
UAE8000 187 922
SAUDI ARABIA8008500980
OMAN80074528
QATAR00 800 100 089
BAHRAIN80006082
GERMANY8001815050
HONG KONG852 30082199
BELGIUM3228962986
IRELAND35315712658
ITALY3.90231E+11
SPAIN34935472751
NETHERLANDS31207971718
SWITZERLAND41225449992