IDBI Bank Customer Care

Solve complaint against IDBI Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with IDBI Bank

IDBI Bank Customer Care Details.

IDBI Bank 24×7 customer care ensures customers receive assistance on their IDBI Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to IDBI Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

IDBI Bank Toll Free Number : 1800-209-4324

IDBI Bank Email :

IDBI Bank Head Office Address
IDBI Bank Ltd. IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400005.

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We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with IDBI Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against IDBI Bank


Dial 1800-209-4324 from your registered mobile no. to contact IDBI Bank customer care helpline. You can also email your complaint at from your personal Email ID which is registered with IDBI Bank. Please note down the complaint reference number given by the IDBI Bank executive at the end of the for future reference. For general complaints, you can call IDBI Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the IDBI Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.


Contact IDBI Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the IDBI Bank Principal Nodal Officer at:

IDBI Bank Ltd. IDBI Tower, WTC Complex, Cuffe Parade, Colaba, Mumbai 400005.


You can contact the RBI Ombudsman if you are not satisfied with the response from the IDBI Bank. Reserve Bank of India appoints officers to solve the customer complaints if the IDBI Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen


If the customer has not received any response or not satisfied from the response, the customer can file a case against the IDBI Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About IDBI Bank

About IDBI Bank customer support center and list of customer care number

The additional information to contact IDBI Bank branch office, nodal officer via email or through postal communication. Contacting to the IDBI Bank nodal officer is the second step to redress your grievances.

Customers can contact 24 X 7 Phone Banking numbers
from any Landline / Mobile number, Toll free numbers are as follows:


Non-Toll Free number: +91-22-67719100
Contact number for outside India customers: +91-22-67719100

Debit Card Blocking Toll Free number: 1800-22-6999

Debit Card blocking through SMS:
In case you remember your Card number
SMS BLOCK < Customer ID > < Card Number > to 5676777
Eg: SMS BLOCK 12345678 4587771234567890 to 5676777

In case you do not remember your Card number
SMS BLOCK < Customer ID > to 5676777
Eg: SMS BLOCK 12345678 to 5676777

IDBI Bank Nodal Officer

Contact DetailsOfficeZonal OfficeJurisdiction
General Manager & GRO
Tel no: 011-43294103
IDBI BANK Delhi Zone
51/3, Desh Bandhu Gupta Road,Karol Bagh (Opposite Khalsa College)New Delhi   Pin 110005
Delhi (UT – NCT)
DelhiDelhi & NCR, Rajasthan
General Manager & GRO
Tel No: 0172-5059302
IDBI BANK Chandigarh Zone
SCO 72-73,
Sector 17 – B,
Pin: 160017
ChandigarhChandigarh (UT), Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir
General Manager & GRO
Tel No:  75718 13292
IDBI BANK Lucknow Zone
UPCB Building,
2, M.G. Road
Lucknow 226 001
LucknowUttar Pradesh (except NCR) & Uttarakhand
General Manager & GRO
Tel No: 033-2290 6819
IDBI BANK Kolkata Zone
44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal
Pin: 700017
KolkataWest Bengal, Bihar, North East States
General Manager & GRO
Tel No: 0674-6616519
IDBI BANK Bhubaneswar Zone
IDBI House, Janpath
Ground Floor,
Unit -IX
Bhubaneshwar , Odisha
Pin: 751022
BhubaneswarOdisha, Jharkhand, Chhattisgarh
General Manager & GRO
Tel No: 022 – 61279262
IDBI BANK Mumbai Zone
2nd Floor, A, B & C wings, Mittal Court, Nariman Point, Mumbai
Pin: 400021
MumbaiMumbai, Nashik
General Manager & GRO
Tel No: 0712-6659103
Salasar Prestige, 1st floor, Plot no 1/A, off WHC road, Dharampeth Nagpur
Pin: 440010
NagpurEastern Maharashtra
General Manager & GRO
Tel No: 079-66072806
IDBI BANK Ahmedabad Zone 
IDBI Complex,
Lal Bungalows,
Off CG Road,
Pin: 380006
AhmedabadGujarat, Madhya Pradesh, Dadra & Nagar Haveli and Daman & Diu
General Manager & GRO
Tel No: 020 – 2567 2259
IDBI House, Fourth Floor
Dynaneshwar Paduka Chowk
Fergusson College Road, Shivaji Nagar
Pune Pin :411004
PunePune, Satara, Kolhapur, Sangli Districts & State of Goa
General Manager & GRO
Tel No: 044 – 2220 2021
IDBI BANK Chennai Zone
115 Anna Salai, Saidapet,
Chennai 600015
ChennaiTamil Nadu, Puducherry and Andaman & Nicobar
General Manager & GRO
Tel No: 080-61451311 
IDBI BANK Bengaluru Zone
IDBI House,
58 Mission Road,
Bangalore, Karnataka
Pin: 560027
BengaluruKarnataka, Kerala
General Manager & GRO
Tel No: 040 – 6769 4153
IDBI BANK Hyderabad Zone
D. Num 5-9-89/1 and 2,
Chapel Road,
P. B. Num 370,
Hyderabad Pin :500001
HyderabadTelangana, Andhra Pradesh

IDBI Bank Ltd., as a full service universal bank, provides a wide gamut of financial products and services encompassing deposits, loans, payment services and investment solutions.