ICICI Bank Customer Care

Expert Lawyers near you to solve the complaint with ICICI Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with ICICI Bank

ICICI Bank Customer Care Details.

ICICI Bank 24×7 customer care ensures customers receive assistance on their ICICI Bank account round the clock. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to ICICI Bank Customer Care through call 1860 120 7777 , email customer.care@icicibank.com or SMS. If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the court, you need to furnish all the relevant document to prove in the deficiency in service.
Please Note: Timings of ICICI Bank customer care may vary.

ICICI Bank Toll Free No

1860 120 7777

ICICI Bank Email

customer.care@icicibank.com

Head Office Address
ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032.

About Us

We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with ICICI Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against ICICI Bank

STEP 1

Dial 1860 120 7777 from your registered mobile no. to contact ICICI Bank customer care helpline. You can also email your complaint at customer.care@icicibank.com from your personal Email ID which is registered with ICICI Bank. Please note down the complaint reference number given by the ICICI Bank executive at the end of the for future reference. For general complaints, you can call ICICI Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the ICICI Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact ICICI Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the ICICI Bank Principal Nodal Officer at:

ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032.

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the ICICI Bank. Reserve Bank of India appoints officers to solve the customer complaints if the ICICI Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the ICICI Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About ICICI Bank

About ICICI Bank customer support center and list of customer care number

The additional information to contact ICICI Bank branch office, nodal officer via email or through postal communication. Contacting to the ICICI Bank nodal officer is the second step to redress your grievances.

24Hr Customer care number for Retail Customers.

StateContact No.
Ahmedabad33667777
Assam9864667777
Andhra Pradesh7306667777
Bengaluru33667777
Bhopal3366777
Bhubaneshwar3366777
Bihar8102667777
Chandigarh3366777
Chattisgarh9098667777
Chennai33667777
Dehradun3366777
Delhi33667777
Ernakulam3366777
Goa9021667777
Gujarat8000667777
Gurgaon3366777
Harayana9017667777
Himachal Pradesh9817667777
Hyderabad33667777
Jaipur3366777
Jammu & Kashmir9018667777
Jharkhand8102667777
Karnataka8088667777
Kerala9020667777
Kolkata33667777
Lucknow3366777
Madhya Pradesh9098667777
Maharashtra9021667777
Mumbai33667777
Orissa9692667777
Panaji3366777
Patna3366777
Punjab7307667777
Raipur3366777
Rajasthan7877667777
Ranchi3366777
Shimla3366777
TamilNadu7305667777
Telangana7306667777
Uttar Pradesh8081667777
Uttarakhand8081667777
West Bengal8101667777

ICICI Bank Missed Call Service

Our new missed call alert facility from your registered mobile number allows you to know your account balance and last 3 transactions through an SMS.

To check A/C Balance, you may give a missed call on9594 612 612or send an SMS as IBAL to9215 676 766/5676 766to get the balance details.

To check last 3 transactions, you may give a missed call9594 613 613or send an SMS as ITRAN to9215 676 766/5676 766to get last 3 transaction details

The call will get disconnected automatically and an SMS will be sent to the registered mobile number of the account holder.

For NRI account related queries, please keep your passport details handy at the time of calling for purpose of authentication

Toll free Numbers to India 24 hours phone banking service

From USA Call on1866 ICICI 4U
From UK Call on0 8081 314 151
From Singapore Call on800 101 2553
From Canada Call on1866 ICICI 4U
From Australia Call on0011-800-0424-2448

ICICI Bank Customer From Europe

Belgium00-800-0424-2448
Finland990-800-0424-2448
France00-800-0424-2448
Germany00-800-0424-2448
Ireland00-800-0424-2448
Italy00-800-0424-2448
Luxembourg00-800-0424-2448
Netherlands00-800-0424-2448
Portugal00-800-0424-2448
Spain00-800-0424-2448
From UAE Call on8000 9114 001
From Bahrain Call on800 04 877
From India – For NRIs when in India Call on1800-102-5600
Non Toll Free Numbers to India (From any Country) Call on91-40-3099 8025

Contact Numbers of other Offices

Bahrain Call on+ 973 17 576 161
Hong Kong Call on+ 852- 22342651, + 852-22342655
Sri Lanka Call on+ 94 11 4242448
Russia Call on+ 7 495 981 4988

ICICI Bank Zonal Heads

ICICI Bank Head North Zone:

Mr. Atul Arora (NCR)
General Manager
Telephone No.: 011-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
E-mail address: headnorthzone@icicibank.com (You will receive an acknowledgment within 4
business days of our Business Head receiving your e-mail)

Mr. Vishal Batra (Rest of North)
Joint General Manager
Telephone No.: 011-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
E-mail address: headnorthzone@icicibank.com (You will receive an acknowledgment within 4
business days of our Business Head receiving your e-mail)

ICICI Bank Head South Zone

Mr. Viral Rupani
General Manager
Telephone No.: 080-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
E-mail address: headsouthzone@icicibank.com (You will receive an acknowledgment within 4
business days of our Business Head receiving your e-mail)

ICICI Bank Head East Zone and Andhra Pradesh and Telangana

Mr. Sidharatha Mishra
Joint General Manager
Telephone No.: 040-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
E-mail address: headeastzone@icicibank.com (You will receive an acknowledgment within 4
business days of our Business Head receiving your e-mail)

ICICI Bank Head West Zone

Mr. Bharat Sharma (Greater Mumbai)
General Manager
Telephone No.: 022-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
E-mail address: headwestzone@icicibank.com (You will receive an acknowledgment within 4
business days of our Business Head receiving your e-mail)

Mr. Raghav Singhal (Rest of West)
General Manager
Telephone No.: 022-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
E-mail address: headwestzone@icicibank.com (You will receive an acknowledgment within 4
business days of our Business Head receiving your e-mail)

ICICI Bank Overseas Branches

Bahrain Branch
ICICI Bank Ltd.
Manama Centre,
Manama Kingdom of Bahrain
Tel: + 973 17 576 161
Fax: + 973 17 221 200

Hong Kong
Unit 1504B-1505,
Level 15, International Commerce Centre,
1 Austin Road West,
Kowloon, Hong Kong
Tel: + (852) 2234 2651/2234 2655
Fax: + (852) 2234 7613

Bangladesh Representative Office
ICICI Bank Ltd.,
12th floor, Unique Trade Center (UTC Building),
8 Panthapath,
Dhaka -1215
Tel: +8802 8155392 / 409
Fax: +8802 8143424

Singapore Branch
ICICI Bank Ltd.
9 Raffles Place,
# 50-01 Republic Plaza,
Singapore- 048619
Tel: + 65 6723 9288
Fax: + 65 6723 9268

Canada Subsidiary
ICICI Bank Canada
Don Valley Business Park
150 Ferrand Drive,
Suite 700,
Toronto, ON M3C 3E5
Tel: + 1 416 360 0909
Fax: + 1 647 436 1178

South Africa Representative Office
ICICI Bank Limited
3rd floor, West Building,
88, Stella Street,
Sandown, Sandton,
Johannesburg 2196
PO Box 78261,
Sandton, Johannesburg 2146
Tel: +27 11 6767800 (Board)
Fax: +27 11 7839748 (Board)

China Representative Office
ICICI Bank Ltd.
RM 2585, 25/F, Wheelock Square,
1717 Nanjing West Road,
Jingan District,
Shanghai 200 040,
China
Tel: + 86 21 61575169 / 70
Fax: + 86 21 61575388

Dubai Representative Office
ICICI Bank Ltd.,
Suite No. 404,
The Business Centre Building,
Khalid Bin Al Waleed Street,
Near Burjuman,
P O Box: 28758,
Dubai, U.A.E.
Tel: + 8000 9114 001 (toll free)
Fax: + 971 4 396 6994

UK Subsidiary
ICICI Bank UK PLC
(For list of branches,
please visit http://www.icicibank.co.uk)

Abu Dhabi Representative Office
ICICI Bank Ltd
No 203, 2nd Floor
EMI Tower
Hamdan Street, PO Box 31276
Abu Dhabi
United Arab Emirates
Tel: + 8000 9114 001 (toll free)
Fax +971 2 622 8410

Sri Lanka Branch
ICICI Bank Ltd.
58, Dharmapala Mawatha,
Colombo 07,
Sri Lanka.
Tel: + 94 11 4242448