ICICI Bank Credit Card Customer Care

Solve complaint against ICICI Bank Credit Card in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with ICICI Bank Credit Card

ICICI Bank Credit Card Customer Care Details.

ICICI Bank Credit Card 24×7 customer care ensures customers receive assistance on their ICICI Bank Credit Card account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to ICICI Bank Credit Card Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

ICICI Bank Credit Card Toll Free Number : 1860 120 7777

ICICI Bank Credit Card Email : customer.care@icicibank.com

ICICI Bank Credit Card Head Office Address
ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032.

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We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with ICICI Bank Credit Card , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against ICICI Bank Credit Card

STEP 1

Dial 1860 120 7777 from your registered mobile no. to contact ICICI Bank Credit Card customer care helpline. You can also email your complaint at customer.care@icicibank.com from your personal Email ID which is registered with ICICI Bank Credit Card. Please note down the complaint reference number given by the ICICI Bank Credit Card executive at the end of the for future reference. For general complaints, you can call ICICI Bank Credit Card between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the ICICI Bank Credit Card customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact ICICI Bank Credit Card Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the ICICI Bank Credit Card Principal Nodal Officer at:

ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032.

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the ICICI Bank Credit Card. Reserve Bank of India appoints officers to solve the customer complaints if the ICICI Bank Credit Card fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the ICICI Bank Credit Card in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About ICICI Bank Credit Card

About ICICI Bank Credit Card customer support center and list of customer care number

The additional information to contact ICICI Bank Credit Card branch office, nodal officer via email or through postal communication. Contacting to the ICICI Bank Credit Card nodal officer is the second step to redress your grievances.

24Hr Credit Card Customer care number for Retail Customers.

StateContact No.
Ahmedabad33667777
Assam9864667777
Andhra Pradesh7306667777
Bengaluru33667777
Bhopal3366777
Bhubaneshwar3366777
Bihar8102667777
Chandigarh3366777
Chattisgarh9098667777
Chennai33667777
Dehradun3366777
Delhi33667777
Ernakulam3366777
Goa9021667777
Gujarat8000667777
Gurgaon3366777
Harayana9017667777
Himachal Pradesh9817667777
Hyderabad33667777
Jaipur3366777
Jammu & Kashmir9018667777
Jharkhand8102667777
Karnataka8088667777
Kerala9020667777
Kolkata33667777
Lucknow3366777
Madhya Pradesh9098667777
Maharashtra9021667777
Mumbai33667777
Orissa9692667777
Panaji3366777
Patna3366777
Punjab7307667777
Raipur3366777
Rajasthan7877667777
Ranchi3366777
Shimla3366777
TamilNadu7305667777
Telangana7306667777
Uttar Pradesh8081667777
Uttarakhand8081667777
West Bengal8101667777

ICICI Bank Credit Card Missed Call Service

Missed call alert facility from your registered mobile number allows you to know your account balance and last 3 transactions through an SMS.

To check A/C Balance, you may give a missed call on9594 612 612or send an SMS as IBAL to9215 676 766/5676 766to get the balance details.

To check last 3 transactions, you may give a missed call 9594 613 613or send an SMS as ITRAN to 9215 676766 / 5676 766 to get last 3 transaction details

The call will get disconnected automatically and an SMS will be sent to the registered mobile number of the account holder.

For NRI account related queries, please keep your passport details handy at the time of calling for purpose of authentication

Toll free Numbers to India 24 hours phone banking service

From USA Call on1866 ICICI 4U
From UK Call on0 8081 314 151
From Singapore Call on800 101 2553
From Canada Call on1866 ICICI 4U
From Australia Call on0011-800-0424-2448

ICICI Bank Credit Card Customer From Europe

Belgium00-800-0424-2448
Finland990-800-0424-2448
France00-800-0424-2448
Germany00-800-0424-2448
Ireland00-800-0424-2448
Italy00-800-0424-2448
Luxembourg00-800-0424-2448
Netherlands00-800-0424-2448
Portugal00-800-0424-2448
Spain00-800-0424-2448
From UAE Call on8000 9114 001
From Bahrain Call on800 04 877
From India – For NRIs when in India Call on1800-102-5600
Non Toll Free Numbers to India (From any Country) Call on91-40-3099 8025

Contact Numbers of other Credit Card Offices

Bahrain Call on+ 973 17 576 161
Hong Kong Call on+ 852- 22342651, + 852-22342655
Sri Lanka Call on+ 94 11 4242448
Russia Call on+ 7 495 981 4988

ICICI Bank Credit Card Head North Zone:

Mr. Atul Arora (NCR)
General Manager
Telephone No.: 011-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
E-mail address: headnorthzone@icicibank.com (You will receive an acknowledgment within 4
business days of our Business Head receiving your e-mail)

Mr. Vishal Batra (Rest of North)
Joint General Manager
Telephone No.: 011-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
E-mail address: headnorthzone@icicibank.com (You will receive an acknowledgment within 4
business days of our Business Head receiving your e-mail)

ICICI Bank Credit Card Head South Zone

Mr. Viral Rupani
General Manager
Telephone No.: 080-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
E-mail address: headsouthzone@icicibank.com (You will receive an acknowledgment within 4
business days of our Business Head receiving your e-mail)

ICICI Bank Credit Card Head East Zone and Andhra Pradesh and Telangana

Mr. Sidharatha Mishra
Joint General Manager
Telephone No.: 040-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
E-mail address: headeastzone@icicibank.com (You will receive an acknowledgment within 4
business days of our Business Head receiving your e-mail)

ICICI Bank Credit Card Head West Zone

Mr. Bharat Sharma (Greater Mumbai)
General Manager
Telephone No.: 022-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
E-mail address: headwestzone@icicibank.com (You will receive an acknowledgment within 4
business days of our Business Head receiving your e-mail)

Mr. Raghav Singhal (Rest of West)
General Manager
Telephone No.: 022-33551230 (Monday to Friday, 10:00 a.m. to 5:00 p.m. excluding Bank holidays)
E-mail address: headwestzone@icicibank.com (You will receive an acknowledgment within 4
business days of our Business Head receiving your e-mail)