HDFC Bank Customer Care

Expert Lawyers near you to solve the complaint with HDFC Bank in Consumer Court.

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HDFC Bank Customer Care Details.

HDFC Bank 24×7 customer care ensures customers receive assistance on their HDFC Bank account round the clock. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to HDFC Bank Customer Care through call 18002583838 , email support@hdfcbank.com or SMS. If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the court, you need to furnish all the relevant document to prove in the deficiency in service.
Please Note: Timings of HDFC Bank customer care may vary.

HDFC Bank Toll Free No

18002583838

HDFC Bank Email

support@hdfcbank.com

Head Office Address
Bank House, Shivsagar Estate, Dr Annie Besant Road, Worli, Mumbai 400018

About Us

We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with HDFC Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against HDFC Bank

STEP 1

Dial 18002583838 from your registered mobile no. to contact HDFC Bank customer care helpline. You can also email your complaint at support@hdfcbank.com from your personal Email ID which is registered with HDFC Bank. Please note down the complaint reference number given by the HDFC Bank executive at the end of the for future reference. For general complaints, you can call HDFC Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the HDFC Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact HDFC Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the HDFC Bank Principal Nodal Officer at:

Bank House, Shivsagar Estate, Dr Annie Besant Road, Worli, Mumbai 400018

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the HDFC Bank. Reserve Bank of India appoints officers to solve the customer complaints if the HDFC Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the HDFC Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About HDFC Bank

About HDFC Bank customer support center and list of customer care number

The additional information to contact HDFC Bank branch office, nodal officer via email or through postal communication. Contacting to the HDFC Bank nodal officer is the second step to redress your grievances.

HDFC Customer Care Timings

Banking services are combination of IVR and Agent offering depending on the type of transaction. All IVR transactions are available 24×7 and Agent assisted services are available between 8.00 am to 8.00 pm on all days. Reporting loss of cards is an Agent assisted facility and is available 24 hours on all days.

City Wise HDFC Bank Customer Care Number

Ahmedabad079 61606161
Andaman and Nicobar1860 267 6161
Andhra Pradesh1860 267 6161
Arunachal Pradesh1860 267 6161
Assam1860 267 6161
Bangalore080 61606161
Bihar1860 267 6161
Chennai044 61606161
Cochin0484 6160616
Chandigarh0172 6160616
Chhattisgarh1860 267 6161
Dadra and Nagar Haveli1860 267 6161
Daman and Diu1860 267 6161
Delhi and NCR011 61606161
Goa1860 267 6161
Gujarat079 61606161 / 1860 267 6161
Haryana011 61606161 / 1860 267 6161
Himachal Pradesh1860 267 6161
Hyderabad040 61606161
Indore0731 6160616
Jammu and Kashmir1860 267 6161
Jharkhand1860 267 6161
Jaipur0141 6160616
Karnataka1860 267 6161
Kolkata033 61606161
Kerala0484 6160616 / 1860 267 6161
Madhya Pradesh0731 6160616 / 1860 267 6161
Maharashtra020 61606161 / 022 61606161 / 1860 267 6161
Mumbai022 61606161
Manipur1860 267 6161
Meghalaya1860 267 6161
Mizoram1860 267 6161
Nagaland1860 267 6161
Pune020 61606161
Odisha1860 267 6161
Puducherry1860 267 6161
Punjab1860 267 6161
Rajasthan0141 6160616 / 1860 267 6161
Sikkim1860 267 6161
Tamil Nadu044 61606161 / 1860 267 6161
Telangana040 61606161 / 1860 267 6161
Tripura1860 267 6161
Uttar Pradesh011 61606161 / 0522 6160616 / 1860 267 6161
Uttarakhand1860 267 6161
West Bengal033 61606161 / 1860 267 6161

HDFC Bank Zonal Office

Andhra Pradesh and TelanganaHyderabadAddress: HDFC Bank Ltd, 8th Floor, HDFC Bank House, Road No.1, Banjara Hills, Hyderabad – 500 034
Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and TripuraGuwahatiAddress : HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001
BiharPatnaAddress: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001
ChattisgarhRaipurAddress: HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes, Bhopal – 462011 (M.P.)
North, North-West, West, South-West, New Delhi and South districts of DelhiNew Delhi IAddress : HDFC Bank House,  Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002
North-East, Central, Shahdara, East and South-East districts of Delhi New Delhi III Address : HDFC Bank House,  Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002
Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and DiuAhmedabadAddress : HDFC Bank House , Opp. Navrangpura Jain Temple, Navrangpura, Ahmedabad – 380 009
Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar PradeshDelhi II (Haryana NCR)Address : HDFC Bank House,  Vatika Atrium, A – Block,  Golf Course Road, Sector 53, Gurgaon – 122002
Himachal Pradesh, Punjab,Union Territory of Chandigarh and  3 – Districts of Haryana – Panchkula, Ambala and Yamuna NagarChandigarhAddress : HDFC Bank Ltd, Bank House, Plot No – 28, Industrial Area, Phase I, Chandigarh. Area Pin Code: 160002
Jammu and KashmirJammuAddress: HDFC Bank House, Vatika Atrium, A – Block, Golf Course Road, Sector 53, Gurgaon – 122002
JharkhandRanchiAddress: HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001
KarnatakaBangaloreAddress: HDFC Bank Ltd, First floor,103/31, 26th Main Road,  4th T Block, Jayanagar, Near SSMRV College, Bangalore – 560041
Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region).ThiruvananthapuramAddress: HDFC Bank Ltd Cordial Residency Towers Opposite Kurups Lane Sasthamangalam Thiruvananthapuram – 695010
Madhya PradeshBhopalAddress : HDFC Bank Ltd, 179, M P Nagar, Zone -II, Near Hotel Lake Princes,  Bhopal – 462011 (M.P.)
Districts of Mumbai, Mumbai Suburban and ThaneMumbai IAddress : HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West,  Mumbai 400013
Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) and GoaMumbai IIAddress : HDFC Bank Ltd, 5th Floor, Tower B,  Peninsula Business Park, Lower Parel West,  Mumbai 400013
OdishaBhubaneswarAddress : HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001
RajasthanJaipurAddress : HDFC Bank Ltd, A-8 Hanuman Nagar (A) Jaipur – 302021  Rajasthan 
Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar IslandsChennaiAddress : HDFC Bank Ltd., Prince Kushal Towers, First Floor, A Wing, 96, Anna Salai, Chennai – 600002.
Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)KanpurAddress : HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Area Pin Code: 226001
Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar)DehradunAddress : HDFC Bank, 2nd Floor, Pranay Towers, 38 Darbari Lal Sharma Marg, Near Pratibha Cinema, Lucknow Area Pin Code: 226001
West Bengal and SikkimKolkataAddress : HDFC Bank Ltd. Jardine House, 4 Clive Row, Kolkata – 700 001

HDFC Existing account holder queries (24×7)

USA*855-999-6061
Canada*855-999-6061
Singapore*800-101-2850
Kenya*0-800-721-740
Other Countries*91-2267606161

HDFC NRI Account Opening assistance (Toll Free)

USA*855-207-8106
Canada*855-846-3731
UK*800-756-2993
Singapore*800-101-2798