Fino Payments Bank Customer Care

Expert Lawyers near you to solve the complaint with Fino Payments Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with Fino Payments Bank

Fino Payments Bank Customer Care Details.

Fino Payments Bank 24×7 customer care ensures customers receive assistance on their Fino Payments Bank account round the clock. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to Fino Payments Bank Customer Care through call 022 6868 1414 , email customercare@finobank.com or SMS. If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the court, you need to furnish all the relevant document to prove in the deficiency in service.
Please Note: Timings of Fino Payments Bank customer care may vary.

Fino Payments Bank Toll Free No

022 6868 1414

Fino Payments Bank Email

customercare@finobank.com

Head Office Address
Mindspace Juinagar, Plot No Gen 2/1/F, Tower 1, 8th Floor, TTC Industrial Area, MIDC Shirwane, Juinagar, Navi Mumbai - 400 706

About Us

We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with Fino Payments Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

Happy Clients

Successfull Cases

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Bhanu Pratap
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Arun Kumar
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Phone Number

Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against Fino Payments Bank

STEP 1

Dial 022 6868 1414 from your registered mobile no. to contact Fino Payments Bank customer care helpline. You can also email your complaint at customercare@finobank.com from your personal Email ID which is registered with Fino Payments Bank. Please note down the complaint reference number given by the Fino Payments Bank executive at the end of the for future reference. For general complaints, you can call Fino Payments Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the Fino Payments Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact Fino Payments Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the Fino Payments Bank Principal Nodal Officer at:

Mindspace Juinagar, Plot No Gen 2/1/F, Tower 1, 8th Floor, TTC Industrial Area, MIDC Shirwane, Juinagar, Navi Mumbai - 400 706

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the Fino Payments Bank. Reserve Bank of India appoints officers to solve the customer complaints if the Fino Payments Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the Fino Payments Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About Fino Payments Bank

About Fino Payments Bank customer support center and list of customer care number

The additional information to contact Fino Payments Bank branch office, nodal officer via email or through postal communication. Contacting to the Fino Payments Bank nodal officer is the second step to redress your grievances.

For general queries/disputes, write at customercare@finobank.com or Contact on 022 6868 1414 between 10 am to 6 pm (on working days)

For blocking Debit Card contact IVR Number 022 6868 1414 or visit your Bpay App or send SMS to 7022075566 from your registered mobile number (Availability 24×7)

For applying Debit Freeze on your account SMS to 7022075566 from your registered mobile number (Availability 24×7)

To open a bank account
or to avail other services
SMS ‘FPB’ or give a Missed call on
78368 78368

For any other Enquiry
022 6868 1414
Or email at
customercare@finobank.com