Federal Bank Customer Care

Solve complaint against Federal Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with Federal Bank

Federal Bank Customer Care Details.

Federal Bank 24×7 customer care ensures customers receive assistance on their Federal Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to Federal Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

Federal Bank Toll Free Number : 1800-425-1199

Federal Bank Email : support@federalbank.co.in

Federal Bank Head Office Address
Federal Towers, Aluva, Kerala.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with Federal Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against Federal Bank


Dial 1800-425-1199 from your registered mobile no. to contact Federal Bank customer care helpline. You can also email your complaint at support@federalbank.co.in from your personal Email ID which is registered with Federal Bank. Please note down the complaint reference number given by the Federal Bank executive at the end of the for future reference. For general complaints, you can call Federal Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the Federal Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.


Contact Federal Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the Federal Bank Principal Nodal Officer at:

Federal Towers, Aluva, Kerala.


You can contact the RBI Ombudsman if you are not satisfied with the response from the Federal Bank. Reserve Bank of India appoints officers to solve the customer complaints if the Federal Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen


If the customer has not received any response or not satisfied from the response, the customer can file a case against the Federal Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About Federal Bank

About Federal Bank customer support center and list of customer care number

The additional information to contact Federal Bank branch office, nodal officer via email or through postal communication. Contacting to the Federal Bank nodal officer is the second step to redress your grievances.

Federal Bank Regional Office

RegionAddressEmail ID
AhmedabadFederal Bank Ltd, Ahmedabad Regional Office, 401, RBS, Opp. H K College  Ashram Road, Ahmedabad, Gujarat-380009ahdy@federalbank.co.in
AlapuzhaFederal Bank Ltd, Alapuzha Regional Office Convent Square, CCNB Road, Alapuzha-688001apyy@federalbank.co.in
AluvaFederal Bank Ltd, Parackal Towers, Parur Junction, Aluva-683102alwy@federalbank.co.in
AttingalFederal Bank Ltd, Attingal Regional Office, Ground Floor, Regency Mall, Mamom, Kizhuvilam P O,  Attingal,Thiruvananthapuram-695104atly@federalbank.co.in
Bangalore NorthFederal Bank Ltd, Bangalore North Regional Office No. 9 3rd Floor, Halcyon Complex, St.Marks Road, Bangalore- 560001bgny@federalbank.co.in
Bangalore SouthFederal Bank Ltd, Bangalore South Regional Office No.9 1st Floor, Halcyon Complex, St.Marks Road, Bangalore- 560001bgsy@federalbank.co.in
BhubaneswarFederal Bank Ltd, Bhubaneswar Regional Office 14B, 1st Floor,Janpath, Bapuji Nagar Bhubaneswar-751006bbsy@federalbank.co.in
ChandigarhFederal Bank Ltd, SCO 867, First Floor , NAC Mani Majra, Chandigarh (UT) – 160101cghy@federalbank.co.in
ChennaiFederal Bank Ltd, Chennai Regional Office Third Floor, Trinity Towers  30 Conron Smith Road Gopalapuram, Royapettah Chennai, Tamilnadumdsy@federalbank.co.in
CoimbatoreFederal Bank Ltd, Coimbatore Regional Office 21 Variety Hall Road  Coimbatore, Tamil Naducbey@federalbank.co.in
ErnakulamFederal Bank Ltd, 1st Floor, Federal Towers, Marine Drive, Ernakulam-682031ekmy@federalbank.co.in
New Delhi EastFederal Bank Ltd, Gurgaon Regional Office 483/16, Chandan Palace,Gurgaon Haryana – 122001ndey@federalbank.co.in
New Delhi WestOffice of the regional  head, The Federal Bank Ltd, Federal Towers,2/2 West Patel Nagar,Upper Ground Floor Opp. Metro Pillar 196,Patel Road,New Delhi – 110008ndwy@federalbank.co.in
GuwahatiRamananda Towers, Paltan Bazar, G S Road,Guwahati-781007ghty@federalbank.co.in
HyderabadThe Federal Bank Limited, Office of the Regional Head, Flat No. 101,1st Floor, Krishna Plaza, No. 6-2-953, Khairatabad Opp. Shadan College, Hyderabad- 500004hydy@federalbank.co.in
IndorePlot No.7, PU 4, Scheme 54, Near Apna Sweets, Vijay Nagar Square A B Road  Indoreidry@federalbank.co.in
IrinjalakudaFederal Bank Ltd, P B No.31, C K K Complex, Thrissur Road, Tana, Irinjalakuda-680121ijky@federalbank.co.in
KannurFederal Bank Ltd, Kannur Regional Office 3rd Floor, Aditya Tower, Kannur South Bazar Opp.R T O Office, Kannur – 670002cnny@federalbank.co.in
KolhapurFederal Bank Ltd, 751- B, Raviwar Peth, Azad Chowk, Kolhapur, Maharashtra – 416012khry@federalbank.co.in
KolkataFederal Bank Ltd, 2B, Regency 6 Hunderford Street, Kolkata, West Bengal – 700017caly@federalbank.co.in
KollamFederal Bank Ltd, Kurumpelil Avenue, Polayathode, Kollam-691021qlny@federalbank.co.in
KottayamFederal Bank Ltd, Kottayam Regional Office, Mar Makil Centenary Memorial Building, SH Mount P.O Kottayam–686006ktmy@federalbank.co.in
Kozhikode1st Floor, Federal Towers 27/97G, Mavoor Road, Kozhikode – 673016kkdy@federalbank.co.in
MaduraiFederal Bank Ltd, Madurai Regional Office Flat No 320, 80 Feet Road Anna Nagar P O, Madurai Tamilnadu – 625020mduy@federalbank.co.in
MalappuramFirst Floor – Bava’s Arcade  Kizhakethala Junction Down Hill P O, Malappuram-676519mpmy@federalbank.co.in
MangaloreFederal Bank LTd, Regional Office-Mangalore Ground Floor,the Vintage, Kankanady Bye Pass Road, Kankanady, Dakshina Kannada, Mangalore- 575 002mgry@federalbank.co.in
MavelikaraFederal Bank Ltd, Puthiyacavu, Mavelikara, -690101mvky@federalbank.co.in
MumbaiFederal Bank Ltd, A-1, Laxmi Towers, Bandra Kurla Complex, Bandra East, Mumbai-400051bbyy@federalbank.co.in
MuvattupuzhaFederal Bank Ltd, Vettuvazhi Plaza, Aramanapady , Muvattupuzha-680001mpzy@federalbank.co.in
Navi MumbaiFederal Bank Ltd, Navi Mumbai Regional Office, Office No. 910 09th Floor, Plot No. 19-20, Satara Plaza, Sector 19 D, Palm Beach Road, Vashi, Navi Mumbai, Maharashtra Pin – 400703nbyy@federalbank.co.in

Federal Bank Zonal Office

ZoneAddressEmail ID
BangaloreFederal Bank Ltd, Bangalore Zonal Office 1st Floor, Halcyon Complex, No.9, St.Marks Road, Bangalore- 560001bgrr@federalbank.co.in
ChennaiFederal Bank Ltd, Bhattad TowerIst Floor, 30,West Cott Road, Royapettah, Chennai-600 014mdsr@federalbank.co.in
ErnakulamFederal Bank Ltd, 6Th Floor,Federal Towers, Marine Drive,, Ernakulam-682 031ekmr@federalbank.co.in
KolkataAvani Signature, 91A/1 Park Street Opposite to St. Xavier’s College Kolkata – 700016calg@federalbank.co.in
KottayamFederal Bank Ltd, Mar Makil Centenary Memorial Building, SH Mount P O, Kottayam, Kerala-686006ktmr@federalbank.co.in
KozhikodeFederal Bank Ltd, Federal Towers, 27/97G, Mavoor Road, Kozhikode-673 016kkdr@federalbank.co.in
MumbaiFederal Bank Ltd, Laxmi Towers, A-1, 4Th Floor, Bandra Kurla Complex,, Bandra (East), Mumbai-400 051bbyg@federalbank.co.in
Newdelhi Federal Bank Ltd, Zonal Office,Federal Towers, 2/2, West Patel Nagar, Opp. Metro Pillar No. 196 New Delhi 110008ndlr@federalbank.co.in
ThiruvananthapuramFederal Bank Ltd, P.B. No. 303, Federal Towers, M.G.Road, Statue-695 001tvmr@federalbank.co.in

Federal Bank Limited is a major Indian commercial bank in the private sector having 1200+ branches and 1900+ ATMs/Recyclers spread across different states in India. The Bank is a pioneer among traditional banks in India in the area of using technology to leverage its operations and was among the first banks in India to computerize all its branches. The Bank offer its customers, a variety of services such as Internet banking, Mobile banking, Online bill payment, Fee collection, Depository services, Transaction Banking Services, Merchant banking services, Insurance, Mutual fund products and many more as part of its strategy to position itself as a financial super market and to enhance customer convenience.