ESAF Small Finance Bank Customer Care

Solve complaint against ESAF Small Finance Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with ESAF Small Finance Bank

ESAF Small Finance Bank Customer Care Details.

ESAF Small Finance Bank 24×7 customer care ensures customers receive assistance on their ESAF Small Finance Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to ESAF Small Finance Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

ESAF Small Finance Bank Toll Free Number : 1-800-103-3723

ESAF Small Finance Bank Email : customercare@esafbank.com

ESAF Small Finance Bank Head Office Address
ESAF Bhavan, Mannuthy P. O., Thrissur, Kerala, India - 680651

About Us

We provide 24/7 online help to Indian consumer in filing their case in the Consumer Forum. We have the team of experienced lawyers to provide you with the best solution at very affordable price.

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Who can file a complaint in Consumer Court.
Anyone holding relationship with ESAF Small Finance Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against ESAF Small Finance Bank

STEP 1

Dial 1-800-103-3723 from your registered mobile no. to contact ESAF Small Finance Bank customer care helpline. You can also email your complaint at customercare@esafbank.com from your personal Email ID which is registered with ESAF Small Finance Bank. Please note down the complaint reference number given by the ESAF Small Finance Bank executive at the end of the for future reference. For general complaints, you can call ESAF Small Finance Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the ESAF Small Finance Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact ESAF Small Finance Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the ESAF Small Finance Bank Principal Nodal Officer at:

ESAF Bhavan, Mannuthy P. O., Thrissur, Kerala, India - 680651

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the ESAF Small Finance Bank. Reserve Bank of India appoints officers to solve the customer complaints if the ESAF Small Finance Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the ESAF Small Finance Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About ESAF Small Finance Bank

About ESAF Small Finance Bank customer support center and list of customer care number

The additional information to contact ESAF Small Finance Bank branch office, nodal officer via email or through postal communication. Contacting to the ESAF Small Finance Bank nodal officer is the second step to redress your grievances.

1800-103-3723 which is (1-800-103 – ESAF) – Toll free
080-4644-3723 – Paid line for NRI customers

SMS banking : 80860-77575

Missed call banking
To know your account balance or get your mini statement all you have to do is give us a missed call. It’s as simple as that.
85928-66639 which is (85928-MONEY) – For knowing A/C balance
85938-66639 which is (85938-MONEY) – For getting mini statement

Principal Nodal Officer
ESAF Small Finance Bank.
ESAF Bhavan, Mannuthy, Thrissur-680651
Email:principalnodalofficer@esafbank.com
Phone No.8589001933

If you are not satisfied with the resolution even after 15 days you may contact the Executive Vice President on below address:
Executive Vice President
ESAF Small Finance Bank.
ESAF Bhavan, Mannuthy, Thrissur-680651
Email: evp.cs@esafbank.com