Equitas Small Finance Bank Customer Care

Solve complaint against Equitas Small Finance Bank in Consumer Court.

Expert advice from experienced lawyer to solve your consumer complaints with Equitas Small Finance Bank

Equitas Small Finance Bank Customer Care Details.

Equitas Small Finance Bank 24×7 customer care ensures customers receive assistance on their Equitas Small Finance Bank account. For queries related to the debit card, net banking, cheque book request, chargeback complaint or reporting an unauthorized transaction on your account, you can reach out to Equitas Small Finance Bank Customer Care.
If you are not satisfied with the Customer Care response, you can file a consumer case in your respective Consumer Court under “Consumer Protection Act 2019”. To file a case in the Consumer Forum, collect all the relevant document to prove the deficiency in services.

Equitas Small Finance Bank Toll Free Number : 1800-103-2977

Equitas Small Finance Bank Email : customerservice@equitasbank.com

Equitas Small Finance Bank Head Office Address
4th Floor, Spencer Plaza, No. 769, Phase II, Anna Salai, Chennai - 600 002

Customer Care Number List

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Who can file a complaint in Consumer Court.
Anyone holding relationship with Equitas Small Finance Bank , not the commercial purpose can file a case in the Consumer Forum for the compensation against the deficiency in services.
What is the time limit ?
The Consumer Complaint is required to within 2 years from which the consumer has become aware of the defective goods or of deficient services.
What are the punishments under the Consumer Protection Act?
Whoever fails to comply with any order made by the Consumer Forum, as the case may be, shall be punishable with imprisonment for a term of one month to three years or with fine of twenty-five thousand rupees to one lakh rupees, or with both.

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Accident Case | Arbitration | Bail Application | Case Drafting | Cheque Bounce
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Consumer Court | Delhi High Court | Dwarka Court
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Phone Number
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Steps to file a case in Consumer Court

Simple steps to file your case in your Consumer Forum against Equitas Small Finance Bank

STEP 1

Dial 1800-103-2977 from your registered mobile no. to contact Equitas Small Finance Bank customer care helpline. You can also email your complaint at customerservice@equitasbank.com from your personal Email ID which is registered with Equitas Small Finance Bank. Please note down the complaint reference number given by the Equitas Small Finance Bank executive at the end of the for future reference. For general complaints, you can call Equitas Small Finance Bank between 9:00 a.m. to 6:00 p.m. (from Monday to Friday) and for urgent complaint you can call the Equitas Small Finance Bank customer care anytime.

View Email format

View Chargeback Application format.

The turn-around time for responding to a complaint is:

3 working days for normal cases
15 working days: Fraud cases, Legal cases and cases which need retrieval of documents.
30 working days:  Cases involving 3rd party (other Banks)
45 to 90 days:  Chargeback related cases.

STEP 2

Contact Equitas Small Finance Bank Principal Nodal officer via email or send the physical copy of the complaint with all the relevant documents, If the customer has not received or satisfied with the resolution provided by the customer support team after the completion of the given time period, the complaint may be escalated to the Equitas Small Finance Bank Principal Nodal Officer at:

4th Floor, Spencer Plaza, No. 769, Phase II, Anna Salai, Chennai - 600 002

STEP 3

You can contact the RBI Ombudsman if you are not satisfied with the response from the Equitas Small Finance Bank. Reserve Bank of India appoints officers to solve the customer complaints if the Equitas Small Finance Bank fails to solve the issue within 30 days of lodging the complaint.

Visit : Banking Ombudsmen

FINAL STEP

If the customer has not received any response or not satisfied from the response, the customer can file a case against the Equitas Small Finance Bank in the Consumer Court.

  1. Print all the conversation with the Customer Care and CMD / Nodal Officer.
  2. Click here for complete steps to file case in person.
  3. You can hire a lawyer near you, search lawyer.

About Equitas Small Finance Bank

About Equitas Small Finance Bank customer support center and list of customer care number

The additional information to contact Equitas Small Finance Bank branch office, nodal officer via email or through postal communication. Contacting to the Equitas Small Finance Bank nodal officer is the second step to redress your grievances.

LEVEL 1
Please approach your Branch Manager / Branch Operations Manager for any feedback / complaints that you wish to lodge with back. Bank officers will assist in resolving the issues for you.

You may also register your feedback / complaints online through the “Contact us” link if you have registered for netbanking.

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Contact Bank at our Toll Free Number 1800 103 1222 or write through the email address: customerservice@equitasbank.com

LEVEL 2
If you have not received a satisfactory response at Level 1 with 7 working days, please send an e mail to the Nodal Officer at nodalofficer@equitasbank.com.

Address:
Equitas Small Finance Bank
4th Floor #769, Spencers Plaza Mall,
Anna Salai, Chennai – 600002
Phone no : 044-40048570

Since this is an escalation to the Nodal officer, giving a first call resolution on the phone might not be possible.

LEVEL 3
If you have not received a satisfactory response at Level 2 within 7 working days, please send an e mail to Principal Nodal Officer at pno@equitasbank.com.

Address:
Equitas Small Finance Bank
4th Floor #769, Spencers Plaza Mall,
Anna Salai, Chennai – 600002
Phone no : 044-40048560

Since this is an escalation to the Principal Nodal officer, giving a first call resolution on the phone might not be possible