S K Gautam wrote: »
I am a classic customer of HDFC bank and offered a pre approved loan at 9.50% and forms were filled up for submission. suddenly an internal competitor of HDFC bank RM approached me and offered 9.25% interest. Hence the submitted form brought back to me and a new form submitted with revised interest rate. He advised the EMI details with his calculations and got the signature.
After getting the loan, i received the repayment schedule with 9.86% interest with same EMI causing me a loss of Rs.15000/ appox over a 5 years of time. The copy of agreement provided by bank to me is not signed by me though my signature impressions are there.
Later on complaint to the customer care and the management and further personal meeting by HDFC officials it is concluded that I am suppose to honour the agreement which is not signed by me actually and has my forged signature.
I am regularly paying the installment as per imposed interest rate as on date.
For the evidence i have the email communication from HDFC concerned RM for the settlement of the matter by paying me the difference of higher interest through their DSA and close the matter. While, officially the HDFC is not accepting the same and not ready to settle.
I do not want any response from HDFC bank officials or customer care as i have already lost my 6 months time.
vishal3213208 wrote: »
Sir I had a Credit Card of HDFC BANK No. 4346781007359045. There was a Fraudulent Charges on 15th October, 2009 for the amount of Rs 18,970. Nw this amount is Rs Rs.33,027.59. Even on the charge slip signatures are totally fraudulent. I think its the responsibility of the merchant also to verify signature for such a huge amount. I am writing to the bank from that time, even I had contacted with there nodal officer(RAMDAS RAMASWAMY) however I am not getting any proper response. There collection team is calling me and my father. I am going through harrassment from that time. Please help me. I wanted this issue to get resolved.
vishal3213208 wrote: »
Sir I had contacted with HDFC talktous email address, however they are also giving the same solution and reply. Please help me in resolving this issue. These charges are totally fraudulent. Signatures on the charge slip are even fraudulent. Merchant should responsible for checking signature on card and verify it. Please help me.
firstname.lastname@example.org wrote: »
just need to inform that i had visited to the ganapati tower branch reg my pf cheque & also to the post office of kandivali east from where the cheque was delivered by epf dept bandra ,now i would like to inform you the certain thing that i had visited the branch on 1 month back & also to the kandivali east post office and met mr sawant i showed him the parcel emo no-20161395IN acording to that he showed me the acknowledgment where the both the cheques where delivered on 20/08/2010 to ganapati tower hdfc bank received with the stamp of hdfc bank kandivali branch 1265 ,
immediately i had given a call to abhishek utekar(backup branch manager) & inform him that cheques(no-913087&333777) had delivered to his branch on 20/08/2010 .then i visited to the branch & met him & ask the same but same answer , he has no idea where the cheques have gone,then he told me that he will confirm with clearing dept & let me know,
what i did again i went to the kandivali post office & collected the photocopy of acknowledgment & and visited again to the branch and gave a copy of acknowledgment & EPF letter to abhishek ,now i come to know that one of your employee named SWETA THEMASKAR had received the cheques & she had signed her initials on the acknowledgment on 20/08/2010 when ask she had no idea where she has given the cheques as there where no entries of the both cheques in her inward register nor they have a EPF letter in their record ( as per process of the bank). then they took a photocopy from me.
story is not end here , the person who was standing along with abhishek ,i believe he was his senior gave me some other reason why the cheque not been credited to my a/c some of that are
1=- it must have gone to some other a/c
2-= might the AQB is charged to me that is the reason the amount is not showing in the statement
3- need to check with clearing dept then let me know.
i don't know what to say to this person , tell me if any amount is debited or credit to my a/c will that not show in my bank statement
Dear All if you require i have the acknowledgment copy with me where your bank staff had received the cheque on 20/08/2010 .
still i have been given false commitment by Mr Abhishek utekar from last 1 month he is promising me that this week you should get the cheque & same thing he is repeating from last 1 month .on 13/11/2010 when i had called him up he said he will give me confirmation on Monday 15/10/2010 reg my pf cheque he did not turn up ,again i had personally called him today he cut the line and sms me that he will revert to me by 2.30pm but till 4.00pm he did not called me up then again i called him up around 4.30pm ,he said it will take now 1 month to get your pf cheque ,what is this every time your bank staff is giving me the false commitment & i am suffering for this . kindly revert in this matter
MY DETAIL AS BELOW
named- Mahesh Jain
customer id- 30008890
Branch-Ganapati tower Kandivali (east)
neeru wrote: »
I Neeru Rawat has a Credit Card with HDFC bank Credit Card # - 4346771100045286 with the credit limit --21000 rs and after repeated attempts of getting the card closed , i have not managed to do so .We have spoken on the phone before 3-4 times and you have got your agent to work on my case .My repeated communication was with the customer service initially for increasing the credit limit after using the card for more than a year after which i expressed my intention of closing the card acc and sent HDFC a letter on which i recieved no reply. I also wrote an email to your customer services and after not getting a satisfactory reply i went ahead and cut the card and sent it to your chennai office requesting to close my acc .This was done sometime in the month of Late March .
I Spoke to an Agent of your company named Ria and had word with her and told her that i am ready to make the complete payment on the card provided you give me a letter stating that the amount has been paid and the card stands cancelled and setteled,to which i was informed that the procedure will be followed and that they have to get an appoval to dispatch a closure letter from Chennia . She said that we can get the card acc setteled for 17000 rs and said that to begin the process i have to make an initial payment of 1100 rs which was made as your executive came and collected the money from my house and which also reflected on my Credit card account .
After i made the payment i kept waiting for the approval from ur chennai office and was told after 3 weeks that the settlement amount will be 21000 and when i enquired about the 1100 that i paid i was told that it was just an initial amount to be paid to begin the process.So the 1100 rs were lost .....I was told that this is a proposal sent by the chennai office for me and i can refuse it and they can send it back for a review.After which i wrote a an email again to you requesting you to look into the matter and get the acc closed .After which i never got any cal from your end .
Well NOw i have a salary acc with HDFC bank and my funds are on hold because of non payment of credit card dues, which are now close to 36000.00.
I have been running behind HDFC for closing my Credit card acc and always said that i want to make the complete payment provided i get a reciept or a letter stating that i have paid all my dues and the card stands cancelled.You did not get the card cancelled and the interest kept on increasing and now its 36000.00 .Why are you making me suffer for no reason at all .The customer is running behind you for the last 6 months for paying the dues and all i want is a letter which is quite valid as far as i understand , coz i want to be sure that there would be no charges on me again and thati have a proof of my card being cancelled .
The Salary is blocked because your executives have been extremely laid back in giving me a resolution and now i m suffering because i stay away from my family and have to pay my bills and rent ..Its a mental torture that you and your bank is giving me .The interest that has been levied on my card is unnecessary as i have requested for the cancellation of the card 6 months bak , paid the amount to initiate the cancellation process and have been waiting for your executived careless behavior to get over .
1 more thing that your executives always are so rude and they pracrtically screem on the phone even though it was me who wanted to make the payment .When ever they talk theyalways say that they have spoken to me on the phone before and lie point blank on the face .I guess if they spoke to me the telephone record should speak and i dont think that it would be a difficult task to get the previous telephone bills for you to check if they made the calls.@end_of_the_skype_highlighting which has been changed from today 12/01/2010 to 9910069318 ,for which the updation of the new cellphone no is already been sent to the branch yesterday .If you want i can get you the losing date of my phone and show thatiu was using the phone for the last 1 year without any breakage ...P.s this is just to let you know that i ws using the same no that is on my bank acc and so that you dont say that you tried to contact me and the phone did not go through .
I would again request you with joint hands that please stop troubling me and please initiate the process fo getting the card cancelled and remove the extra interest amount that is on the card for no mistake of mine .
Doing business is good but i guess doing a fair business is better and kepping the customers satistied the best .
Kindly help me to unblock the funds and get the card cancelled .
I am attaching the letters of communication that happened between us from the start till the end .
Looking for your help and speedy response