Unregistered wrote: »
I have taken idea sim 2 moth back and till now bill is comming fine.but few days back it was showing Rs 191.40 as current charge. As this seems to be illegal or mistake of idea service.
I haven't subscribed for any services also.I called idea customer care.They said that this is mistake of idea and Saying this will charging as you are sending messages. As i have plan of TCS_199 and for that i have 500 free messages to send.
So seems that idea has illegally charging us.
Plese look into the matter.
Idea customer care are not markingmy compliaint. So please help me so that i may not charged more from idea connection.
My number is 9540702220.
Unregistered wrote: »
Recharged rs 100/- on my reliance mobile, but it is not showing up in my account at all
my number is 9391012568 it is a GSM (Earlier it was a CDMA).
there was no acknowledgement, or anything from unreliable reliance
last time i lost rs200/- like this
i am unhappy with apathy to customers by unreliable relaince
hope i will get the amount reflected in my mobile account or balance
reliance is clearly a looting and unrelaible mobile company
Unregistered wrote: »
I had taken a Reliance Netconnect Post paid Connection at Pune with the number 9372266317.
View my intended transfer to Lucknow. I applied for the connection to be transferred from Post Paid to Pre-Paid at Reliance Web World located (M/s Pratik Lt & Technoresources Pvt Ltd, Shop No 13, Shinde Nagar, Bavdhan, Pune 21) on 30 Oct 12.
I had given them a written application for the connection to be made into Pre-paid and paid them an amount of Rs 1,622.00 towards full and final payment vide receipt number S225141911 vide my Credit Card. The application was serviced by Mr Rishikesh Jore.
I received a call from the Reliance Call Centre on 14 Nov 12 stating that they had received my application and that they were offering me 2GB free data for the next 03 months. I once again told them that I do not want any free data usage, but they should convert my connection to Pre-Paid. To this, they said that post the 03 months my connection would get converted to Pre-paid. Hence, I agreed to that.
However, I did not use the card at all during the three months of free usage and have not used it till date. In March I received a mail from Reliance Communication that I have to pay them a bill of Rs 700/- (approx) which I thought was an erroneous message. I tried contacting them through my online account which due to some bug does not all me to send any message or do any action. I tried sending them a complaint to resolve the same at the earliest. Again in the month of April I received another bill for the same amount along with the pending and late payment charges for the previous month.
I raised a complaint with their call centre at 180030005555 on 11 Apr 13 vide compliant number 201323691 explaining them the actual situation. My complaint was registered and my connection was converted to Pre-paid. However, the pesky messages to clear my dues continued.
I tried to reason with their representatives that since, I did not ask for the post paid service, I did not use it and hence why should I pay for something not asked and not used.
For the last 10 days or so I have started to receive a sms from their side with threat that if I do not pay the outstanding amount then they will initiate legal action against me. They have messaged me that since I have not cleared my dues I have to be present in the court for the same.
Today i.e. on 16 Jul 13, I got a call from someone stating that they represent the legal team of Reliance Communication from the mobile number 9371136567 telling me that if I do not pay the amount and be present in the court, Reliance will ruin my credit score with CIBIL.
Inspite of repeated attempts to explain to the lady that it is not my fault, she claims that I as the customer have failed to convert my account to Pre-Paid and hence whether I use the data or not I will have to pay.
She claims that I should not have accepted the 2 GB free connection for 03 months and at the end of 03 months should have approached Reliance Communications to convert my connection to Pre-paid. She said that I should have been aware that this is the process followed by Reliance Communications to stop the customer from converting from Post Paid to Pre-paid.
On my telling her that I did not get any written information nor any verbal intimation regarding the above process, she said that it is common sense and I should have understood that same.
It seems Reliance Communication is hell bent on harassing its customers and forcing them to pay for service which they do not ask nor use.
It is requested that wide publicity be given to the above complaint so that they do not fool other customers in a similar manner. Also action be initiated against them so that such torture and malpractice be stopped immediately.