Unregistered wrote: »
I had recharged my phone on 10/06/13, and activated the blackberry 398 plan on my phone. I used whatsapp after that. Now on 12/06/13, my phone shows a balance of Rs. 60, when i have not made any calls for long duration. On calling customer care they refuse to divulge the usage details, and inform me that since i have been using whatsapp, they are deducting my balance. However, I have been a blackberry user since last 1.5 yrs, they have never deducted any balance for usage of whatsapp, now suddenly they have deducted 60 Rs. naming it as a use of third party application. The customer care executives are also arrogant and non-cooperative. They have flatly refused to refund any money. They never mentioned in their plan that they will start charging money for the same. Asking for money over and above Rs. 400 is just appalling.
Then I activated the Whatsapp pack for Rs. 16 as suggested by the customer care executives. Even after this my balance is still being deducted citing use of third party applications, which by the way I have none installed on my phone.
On calling the customer care executive SANJAY RANE answered the call and blatantly refused to return the money.
Now after all this, I am just left with Rs. 25 on my phone, they have made total deductions of Rs. 530 in just a span of two days
Where am I at fault:
1. For last 1.5 years there was no deduction for use of such applications, is it my fault?
2. Suddenly without informing me you will start deducting my balance, is it my fault?
3. Your customer care executives did not inform before hand about the plan details, is it my fault?
Why should I pay for any such mistakes.
You are just cheating the customers by deducting untimely balance. I request everyone to leave Reliance and switch to other carriers, they are nothing but cheaters.