Airtel 4g Dongle (9900037298) - Fully cheated by Airtel & by its Franchisee 'Aryan Global' Bangalore
I am recently relocated in Doddathoguru, Electronic City, Bangalore and went for a fast datacard connection. After being contacted by a Airtel franchisee 'Aryan Global' and viewing demo of Airtel 4G Dongle at my location on 24th Oct 2012, I paid the cheque of Rs. 5000 by trusting the delivering person Mr. Paul Martin (Mob: 9900060671). I got the device (number is 9900037298) on 25th Sep 2012 from another guy. Once the SIM was inserted into device by that guy, no signal was found. Then it was informed by him that my SIM was not activated, though Mr. Paul Martin told that it is activated already. Finally the device is taken back by the guy & next day ie. on 26th Sep 2012 afternoon a new device is given by him which was working very well for only 6 hours. After that it became very much hot and connection got disconnected indicating in my laptop that 'No driver found'. After trying so many times to attach it to the system in different USB ports I had no luck to use it since system was not detecting the device due to driver unavailability. Called to Airtel 4G customer care (18001030405) and registered the complaint. They have taken 24 hours to solve it. Next day a call came from CustCare & that person told that my complaint was entered as a Network Problem, though I told during registering that it was a device issue. This time my earlier request was updated and I've given a new request number regarding device problem. From 28th Sep 2012 till 3rd Oct 2012, I am calling each day twice to Airtel Customer care - once in the morning for asking when a person will be coming in my location to replace my device, and once in the evening after finding the promise given to me in the morning is false & for hearing a new request number. My device became a useless toy to me. Since I have just been relocated to Bangalore, I do not have any vehicle. Shortest distance of a Airtel Customer Care is about 11-12 km away from my location. On 4th October 2012, Mr. Paul Martin came to my location & told that he is taking back my faulty device & on next day (i.e on 5th Oct) he'll be delivering a new device. But after that he told that I need to call her manager Ms. Laxmi (Mob: 9902097319) because he is not looking after this issue. Laxmi assigned this issue to her team member Mr. Praveen (Mob: 9900060677). Praveen assured me that I'll get a new device on 9th Oct because though it will take 3 days to replace a device but due to strike in Bangalore, delivery will be delayed. From 8th Oct evening I have been calling these 3 persons (Paul, Laxmi & Praveen) enumerable number of times, but either they were not picking up or they were cutting my calls. I called Paul from my other number & then he picked up & informed that he left 'Aryan GLobal' and I need to contact Laxmi only for this. Till now, I have no update when I'll get my new device or whether I'll get it at all. So I am now deputed from connectionless to deviceless from 4th Oct 2012 till today. In this mean time, on 5th Oct Airtel issued my bill of amount Rs. 280 for the period of 26th Sep - 5th Oct. I had immediately informed Airtel about waiving off my bill but as usual I havn't got any SMS on waiving off apart from verbal confirmation of waiving off my bill. Just raising a simple question to everybody - did the Airtel 4G come to Bangalore to become such a bliss for customers like me?? I am now having the only option to knock the door of Consumer Court if they can give me justice against the fraudent done with me. If they also can't help, I would think that I have donated the booking money 5k to an NGO.