Complaint against BSNL service
Hi,
I took BSNL landline and broadband (Faridabad Haryana circle - Phone 0129-2435324) in May 2011.But, I am getting problem with broadband and landline from that time. Finally, planned to lodge the complaint here.
1, I never received the phone instrument from then.
2, There is always the disturbance in the BSNL phone.
3, The broadband works for 5 min and then again went off. Then works for 5 min and goes off. I registered complaint 1006050648 - 14 May 2012, but closed without resolving. I registered complaint 1009704149 22 Aug 2012 but, it was also closed without resolving. Then again, i registered complaint 1010119833 12/09/2012, this was also closed without resolution. I was daily receiving call from exchange 3 times a day to ask about my problem. But, nobody visited my house to look the problem. I contacted local exchange and wrote complaint in their register too but, no response. I contacted JTO and other officers but nobody resolves.
I am frustated with BSNL service wants to discontinue the service from BSNL. I dont know, if you can help before i discontinue the service.
Thanks,
Neeraj Kumar (0129-2435324)
I took BSNL landline and broadband (Faridabad Haryana circle - Phone 0129-2435324) in May 2011.But, I am getting problem with broadband and landline from that time. Finally, planned to lodge the complaint here.
1, I never received the phone instrument from then.
2, There is always the disturbance in the BSNL phone.
3, The broadband works for 5 min and then again went off. Then works for 5 min and goes off. I registered complaint 1006050648 - 14 May 2012, but closed without resolving. I registered complaint 1009704149 22 Aug 2012 but, it was also closed without resolving. Then again, i registered complaint 1010119833 12/09/2012, this was also closed without resolution. I was daily receiving call from exchange 3 times a day to ask about my problem. But, nobody visited my house to look the problem. I contacted local exchange and wrote complaint in their register too but, no response. I contacted JTO and other officers but nobody resolves.
I am frustated with BSNL service wants to discontinue the service from BSNL. I dont know, if you can help before i discontinue the service.
Thanks,
Neeraj Kumar (0129-2435324)
Comments
Therefore i request to sand my details bill from 01/04/2011 to 30/09/2012. to my mail id ban.sumitt@yahoo.co.in
Concerned authority of BSNL
Respected Sir/Madam,
This is to bring to your notice that I have been misguided by BSNL customer care. I, Abhishek Roy (phone no. 9432171657), called up customer service on 8.01.2013 at 1:32 pm to know about the current SMS plans. A person named Keshav informed me that if I recharge with Rs. 31 voucher my on net sms cost will be 5p/sms and offnet sms cost will be 10p/sms. Consequently, I recharged my phone by Rs. 31 from 309159 at 2:51 pm on 8.01.2013 with reference no. 1039563626. But to my disappointment I found that sms charge was still the same. I again called up customer care at 6 pm and they told me that they had the wrong information earlier and they have come to know that Rs. 31 recharge was to be done using self help service of BSNL to reduce the sms charges. Now, I dont need at all 300 night minutes that has been activated on my phone as a result of former Rs. 31 recharge and I have not used a single minute till now. As you can see the fault was entirely on your part. I, therefore, shall be grateful if you kindly take necessary actions to refund Rs. 31 to my account immediately and you can deactivate that night minute service which is of no use to me.
With regards,
Abhishek Roy
9432171657
but still both no.s are in not service.
I have given all documents that requirs but service is not started.
I want it start immediatelly both of my bsnl no
Please solve my problem ..
3g pack is worst than 2g pack ..even google page is loading in 30 min or more..
Take immediate action..
Rahul shah
pantnagar
uttarakhand
I am Babashri L Gumansingh,Bhubaneswar,Odisha apply for new land line Connection(0674-2355022) of BSNL on Dt.08.02.13. I have submitted all my documents to the Office still they are not give me any connection and every time I contact to the Officials of BSNL they are said in "we will give you the connection by tomorrow OR there is some technical problem for giving you the connection please wait for some days". After harassing from the BSNL I decide to lodge this complaint before you.Please look into the matter for which I ever remain grateful to you.
Yours' Sincerely
Babashri L Gumansingh
Baramunda,Bhubaneswar,Odisha
Mob:9776354226
bgumansingh@gmail.com
This is to bring to your kind notice that we are having 3 broad band connections since,1 year at shivapur village, in Bellary Dist, we have deposited an amount of Rs. 10,500/- for three connections and we are paying monthly bills of Rs.13,000/- . Past 15 days we are facing lot of problems with network systems, we are contacted your BSNL staff at Bellary, they are instructing us to contact at Bangalore office, immediately we are contacting at Bangalore they are informing us your MAC IDs are perfectly working (Signals and other links are OK) hence contact at Bellary Only. Further they are instructing we will not take complaints directly from customers, any complaint should be come with our BSNL Staff Only.
Further it is to inform you that your Bellary BSNL Staff was not at all supporting and not responding our complaints and suggesting us to cancel your connections and get back your deposit also.
Since 15 days we are regularly contacting the following Nos
1.9449856799, 2.7259025177, 3.7259025179, 4.7259025185, 5.8123390529, 6. 9448271919,7.9448080399, 8.998019866, 9.7259025181
Finally we are vexed and unhappy with the services of broad band connection & Bellary BSNL Staff services.
In the above circumstances we request you to take necessary action and do the needful in this regard.
they keep saying that use 3g setting and set to 3g network i tried complaint about this three four times they said this time try it will be ok but after 24 hours activating i complained about this complaint
number is C16KT305279. what should i do where should i go to. i dont know.
This is to bring your kind attention towards the irresponsibilities of officers at aroor exchange(allappuzha,kerala). For the last one year we are paying money without regular broadband connections . Our request were unheard by the officers and they are not taking any steps to make our broadband connection better .when we are complaining againt the services , our s.d. engineer treating very badly towards each and every customers .So we are requesting you to draw your kind attention towards these issues and make our bsnl connection the best or we are forced to remove this connecion for better services.Please accept our complaint and give us a better solution.We are waiting for your replay
My bsnl mobile no. is 9410186982.
Please cancel my chat messenger service as soon as possible.
Thanks
Sushil Painuli
Mob.No. - 9410186982
I have been using bsnl no. for 2 years approxmately,but still now not any implement about their network always network is down.
There are no of consumer faceing a problam ever cross connection ever network fail.
Why they are giving service if they have no infrastucter, and his custmer care also not give the truth answer.they are always confused.
Sir,
i extermely requsted to you pls take need full action.
I had a BSNL landline which i disconnected 3 months back by paying all the outstanding dues. But even after this i received the bills for all these 3 months and after repeated complaints to bsnl nobody is taking any action. I have reciepts for all the bills paid and an acknowledgement letter from BSNL for disconnection of my land line.
my land line number is : 080 26392465
Thanks and regards
Madhu B
my mobile no is:8763350481
women sexual health services have been going on renewed with a charing of rs 7/- without my permission.
Already Rs 100 have been charged till date.
please cancel this service with immediate effect
with regards
It is requested that kindly arrange to wake up the BSNL, so that they could hear complaints/problems of their customers and will try to solve them. My mobile No. is 9352934172
9518781615,9418587143,9418177015,9468089611.
sir please strict toward this complaint.
we complaints so many times to customer care but the responce of the customer care executive is not good..they misbehave so many times.kindly take a strong action against them.and return the unknown charge to above numbers.
sir / madam
it is sad to inform you i brought a new gsm BSNL mobile connection [ 9452535784 ] 3 months ago but it is not working.. whenever i put into mobile it shows sim card inserted...
i lived in manikpur town near kunda... i tried hard to solve this.. and had gone kunda BSNL telephone exchange.. but no one helped me...
In the above circumstances we request you to take necessary action and do the needful in this regard.
Shadab Ahmad
8858414737
shadabahmad58@gmail.com
I am chanchal kumar from khatauli dist. Muzazafar nagar, U.P. I am using my bsnl number 9456637027 since 2006, my number has facility for lifetime free local sms on every network under student plan. But on the evening of 13 June 2013. My sms plan has been changed without informing. Now it is charging 5 paisa on bsnl and 15 paisa on others. I contact the costumer care (name-padmini and vishal) on the same day, but I have not got any satisfied answer.... please do concern. You can also Contact me on 08265960775, 9456637027
i just don't use my BSNL no. at least one month but when i insert sim in my mobile it show me a message that insert sim I not use BSNL no. regularly but my one of the friend also have same problem he is in uttarakhand now. please tell me that what should i do for that he can't talk with his family members
& the most irritating & 3rd class is there customer care services,they useless ppl didn't pick our call n put our call on wait or hold & then then call get automatically disconnect
OHH COME ON i am regular customer of BSNL since 2001
I had given a request letter to disconnect broadband and to maintain land line connection in customer service office in thanjavur on 30 august 2013. But now they produce a bill for broadband connection for September month usage. i went to office today regards my bill. But they told that, "your request doesn't Proceeded and your land line is rural area so please do request to another office". They accepted my request letter on 30th September and told that, "we will Proceed and disconnect immediately. but now told different and doesn't response against for my bill amount. I have given more information for your Kindly Perusal.
Land Line No. 04362 266260
Customer ID. 4021613061
Bill Amount for a Period 01 sep 2013 to 30 sep 2013: 899
I am from bhatkal a town in karnataka. we have given complaint to bsnl office that we want a telephone broadband and we cant use internet in our pc but they are not giving response.
Please solve this problem.My adress is jali road 2nd cross kola garden bhatkal,uttarkannada,karnataka thankyou
I bring to your kind notice that Bsnl is deducting Rupees 40/week in the name of LiveTV without user consent while using internet.It automatically send a pass code and activate it without user intervention.I am the victim of it twice in only three months.I also contacted customer care but their reply is not satisfactory saying we can only stop this service from now on but cannot refund your money once deducted.I am very frustrated because of this kind of cheating.Pls help me. 9416515527 (m)