TDR Refund Refused

I had booked my ticket with below details



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Transaction Details





PNR Number: 2228019374

Ticket Type: eticket

Transaction ID: 0414530189



Booked On: 9-11-2011

Class: 3A

Internet Service Charge: Rs 20.00



Date Of Journey: 20/12/2011

Railway Zone: SER

Bank: HDFC



Total: Rs 4540.00

Train No: 12874

Ticket Charge: Rs 4520.00



From Station: ANAND VIHAR TRM(ANVT)

Quota: General

To Station: RENUKUT(RNQ)



IRCTC Zone: Group General Manager-1/Eastern Zone (IRCTC) Kolkatta





Reason For TDR: Train Cancelled.

TDR Status: Regreted

Reference No: ekt2011122503947076



TDR Zone: SER

TDR Filing Date:
5-Dec-2011







Refund Details




Refund Status: Refund Not Approved

Refund Date: 09-Apr-2012

Refund Amount: Rs.0.00

Remarks: 2198-SER/7 Refund was not claimed within prescribed time. The case is repudiated.




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After 100 days of chain of mails I am refused refund informing that TDR is not claimed in due time. The journey date was 20-Dec-2011 and I applied for refund on 25-Dec-2011, the IRCTC web site clearly informs that TDR refund should be claimed in 30 days




TDR Rules





  • The TDR Refund will be processed as per Extant Railway Rules.
  • TDR should be filed within 30 days of Departure of Train.






Please do needful to get my full refund as I have applied my refund in time.

Thanks,
Dev

Comments

  • edited April 2012
    Hi,
    I booked my etickets for the below journey for 25/12/12011. The train was late more than 7 hours so we did not board the train. The very next day i.e. 26/12/2011 I filed a TDR for refund & was in constant touch with the IRCTC customer service & everytime i was assured that the refund will take place after 90 days. To my shock I got the mail after 100 days saying case repudiated the reason being : 3863-SER/7 Refund was not claimed within prescribed time. This is an invalid reason. As according to Indian Railways rules a TDR file can be done 30 days of the date of journey & I filed the same very next day.

    Transaction Details
    PNR Number: 8164224860 Ticket Type: eticket Transaction ID: 0433847586
    Booked On: 24-12-2011 Class: 1A Internet Service Charge: Rs 20.00
    Date Of Journey: 25/12/2011 Railway Zone: SER Bank: CITI DEBIT CARD
    Total: Rs 8454.00 Train No: 12809 Ticket Charge: Rs 8434.00
    From Station: NAGPUR(NGP) Quota: General To Station: HOWRAH JN(HWH)
    IRCTC Zone: CCM/Refund/SER 14, Strand Road,kolkatta-700001


    TDR Details
    Reason For TDR: Train Late More Than Three Hou
    rs And Passenger Not Travelled
    . TDR Status: Regreted Reference No: ekt2011122603952998
    TDR Zone: SER TDR Filing Date: 26-Dec-2011

    Refund Details
    Refund Status: Refund Not Approved Refund Date: 16-Apr-2012 Refund Amount: Rs.0.00 Remarks: 3863-SER/7 Refund was not claimed within prescribed time. The case is repudiated.


    The have been trying the TDR numbers but dont get any response.

    Request to consider this case & action asap.

    Thanks in Advance,
    Nita
  • edited September 2014
    TDR Transactions Details
    Transaction ID: 100000026330142 Train No./ Name: 12321/HWH MUMBAI MAIL PNR Number: 6231608518
    Date of Journey: 19-Jul-2014 Date Of Boarding: 19-Jul-2014 Date of Booking: 03-Jul-2014
    From: HOWRAH JN (HWH) To: MUGHAL SARAI JN (MGS) Boarding At: HOWRAH JN (HWH)
    Resv Upto: MUGHAL SARAI JN (MGS) Quota: GENERAL (GN) Class: SLEEPER CLASS (SL)
    Ticket Amount: 1925.0 Ticket Type: E-Ticket
    Passengers Details
    Name Age Gender Status Coach ID Berth No/ WL No
    S THAKUR 34 Male CNF S6 41
    H KANODIA 30 Male CNF S6 42
    B BHATTER 29 Male CNF S6 44
    S KAMALIA 30 Male CNF S6 45
    S MISHRA 35 Male CNF S6 47
    TDR Details
    Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.
    TDR Filing Date: 19-Jul-2014 19:53:50 HRS TDR Status: TDR Repudiate Cancellation ID: 100000004829100
    TDR Zone: CENTRAL RAILWAY (CR) Registration No: CCR250714W05594 Repudiate Date: 29-Jul-2014

    Reason for Repudiate TDR: Train RUN Normal


    Train was departed from howrah on 20 july morning
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