swapnil88 wrote: »
i am senior citizen of this country ! i hve taken prepaid connection of Reliance Moble co. I recharged my account for Rs. 50/-
through local agent on 28/01/2010. Agent received msg that my account was successfuly recharged. However same message
should be sent to me by Reliance, I diid not received any message. On 29/01/10 i received msg that balance in my account was
Rs.13/- and i should recharge my account. i rushed to my agent. When he checked with Reliance mobile co i was told that
Reliance co has deducted " Caller Tune Charges " Rs. 30/- from my account. It was shocking to me as i have never downloaded
any Caller Tune in my mobile and i had never asked for any caller tune.
On 01/02/2010 I visited Reliance Mobile co Gallery and explained the facts. The staff checked my mobile and their records
and agreed that there was no caller tune in my Moble phone and caller tune charges were wrongly deducted from my account
I am very much upset as they deducted amount for no mistake on my part. I am retired old person of 70 years.The
Reliance Mobile co. has harrassing me and making me run as i m sick person. I have spent nearly Rs 70/- as taxi/Auto
Riksha fare, for last 4 days. But i am not getting any proper answer. i was advised to contact Mr. Tilak Chaudhary the
next authority. I tried to contact but everytime i was asked to contact later.
I am tired of running after Reliance Mobile co. I therefore request your honour to arrange to reimburse the amount
Rs.30/- bieing deduction of caller tune charges and Rs.70/- my transportation charges.
I would also like to request you to warn Reliance Mobile Co. not to treat senior citizens in this careless manner.
My mobile Number is 9324932456 prepaid connection. My e-mail addr is firstname.lastname@example.org