Subhadeep Biswas wrote: »
Recently , my father's Reliance Postpaid Number 9432315710 got deactivated
without any prior notification. We have contacted reliance customer care
many times. but they are not able to find this number in there database
and also unable to describe the actual problem and the solution.
Note :- Initially this was a BSNL number which was ported to Reliance
Prepaid , quite a year back. And recently it was shifted to Reliance
We have contacted with local reliance store , but nothing is happening. Then I sent a mail to Reliance Customer Care regarding this issue
I have received a reply mail from "email@example.com" regarding this issue.
As per their mail , this number - 9432315710 has been suspended due to AV (address verification) negative ,CAF security status is negative. They suggest me to submit address veriffication document to nearest reliance store. So we have submitted all the valid documents with recent passport size photograph to Reliance Store, Krishnanagar.
While shifiting from Reliance Pre-Paid to Reliance Post Paid , we have submitted enough valid documents to respective reliance customer care executive. And please make a note that this number was active for 3-4 Months and we have also paid the Bills for this number each and every month. If you want I can show you all the bills.
But without prior notification why this happened. Please provide us the exact reason. Could you please show me any record where the mobile owner have stated to terminate this number.
Also , from Reliance Agent is telling that the number is moved in BSNL, but how this is possible!!
Please treat this with urgent basis as this number is an official number , and we donot want to loose this mobile number.
Please help us to get back this Reliance Mobile Number ASAP.
Please let us know for which reason this got deactivated and how to
reactive this number 9432315710
Reliance Customer Name - PIJUSH KANTI BISWAS