catchsan wrote: »
This mail is to express concerns on the inappropriate billing on my data card usage.
My datacard has been migrated to a different plan without my knowledge.
Name: Santhosh Kumar D
Data card Number: 9380826734
Registered mobile number: 9962149995
Mail ID: firstname.lastname@example.org
I received a bill of INR 673 for my August usage. According to my agreed plan, I should get the bill of INR 506 only.
For the month of July, I was charged only INR 506. I expressed this concern to the collection agent who called me some 5 days before the due date.
He advised me to check with customer care.
I tried calling customer care, but was not getting connected for a long time. I also didn’t get any reply for my “call back” option chosen in IVR.
Luckily I was able to connect to customer-care last Saturday morning (6th Sep).
A gentleman took the call and I expressed the concern on the discrepancy in my bill between last month and current month.
He clarified that my data card has been migrated to a new plan and that is why I received a higher bill amount.
I said that I didn’t make any request for change in plan and wanted him to investigate on that.
He then wanted me to wait online until he checks some details and kept me on hold. After making me wait for 30 minutes, he cut the call abruptly without providing any solution.
I again called the toll free number, a lady attended the call.
I expressed the same concern about the discrepancy in bill.
She said, the plan is changed as per my request on 14th July (not sure about the date).
I tried to explain her a lot that I didn’t request any change in plan.
I also clarified that no one on my behalf requested for migrating to a new plan.
She was questioning me back that how can someone change the plan without my request.
After getting tired of explaining her, I asked her to register a complaint on my behalf to investigate on this matter.
She suddenly refused that complaint cannot not be taken for this case.
She was not ready to listen to my reasonable request to investigate on phone calls to find out if any request came from my side for migration to new plan.
She was persistent on saying that the complaint cannot be taken for this case and I only have requested for migration.
Then she cut the call abruptly while I was in conversation with her.
As a customer, am I not having the right to ask for investigation on the mysterious change in data plan?
How can the customer support person cut the call abruptly without giving any solution when a customer is in conversation?
The customer care is indebted to provide me a solution as I am paying for support in my monthly bill.
As it had become repetitive to have painful incidents with customer care, I request you to disconnect my datacard service immediately.
I can make the final settlement after the issue is resolved.
Unregistered wrote: »
my mobile no is 7827433426 and I have been charged several times for different VAS services, when ever I call to customer care they refund the money.
now my question is
why do they charge and then refund later when I call them?
Am i here to just to call customer care? Don't I have any work to do?
email@example.com wrote: »
I am Mahender user of your reliance gsm sim. My complaint is againt to customer care. My no. is 9555349973/9310084301. My complaint is that i am unable to call customer care when ever i am trying to contact them on this they replied thank to call on customer care but no one receives the call. My complaint is also about my deduction of my balance every month about some value added services(VAS). So please solve my problem as soon as possible.