Reliance Nodal Officer

SidhantSidhant Moderator
edited September 2014 in General Discussions
Reliance-Mobile-1.jpg
Reliance

Reliance Mobile & Reliance Hello customers can send in their complaints:
By e-mail at : serviceassurancecell@relianceada.com or
FAX: 022 303 88005 or
Get in touch with the Nodal Officer in your circle


To avoid unwanted telemarketing calls, register your telephone number in NDNC Registry. Call 1909 or SMS to 1909 with keywords 'START DND' for registration and 'STOP DND' for de-registration.
Reliance Mobile Customers can call customer care on *222 or * 333.
Reliance Broadband Customers can call on *377 or 3033 7777/1800-3000-7777(from any phone).

Write to :
Service Assurance Cell,
A Block, 2nd Floor,
Reliance Communications Limited
DAKC, Kopar Khairane,
Navi Mumbai – 400 710

ANDHRA PRADESH Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Mr. Nandan Babu
6-3-1090/D/3, 4th Floor, Munawar Chambers, Raj
Bhavan Road, Somajiguda, Hyderabad - 500082.
Phone : 040-30331771.


BIHAR/JHARKHAND Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Mr. Syed Haider,
15th Floor, Biscomaun Towers, West Gandhi
Maidan, Patna - 800001.
Phone : 0612-3260762. Email :
Rcomnodalofficer.Bihar@relianceada.com
Fax : 0612-2206816


KOLKATTA Reliance Nodal Officer
Reliance Customer Care No.
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Ms. Dola Bose
Reliance House, 3rd Floor, 34 Chowringhee Road,
Kolkata 700071.
Phone : 033-30332584
Email :
RCOMNodalOfficer.KOL@relianceada.com
Fax : 033 30288962

CHENNAI Reliance Nodal Officer
Reliance Customer Care No.
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Ms. Venkateswari Arumugham
6, Haddows Road, Nungambakkam, Chennai -
600006.
Phone : 044-30352950Email :
Rcomnodalofficer.Chennai@relianceada.com,
Fax : 044- 30353434

DELHI Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Mr. Manmohan Saini
12th Floor, Vijaya Building, Barakhambha Road,
New Delhi 110001.
Phone : 011-30332606Email :
Rcomnodalofficer.Delhi@relianceada.com,
Fax : 011-30331833.

GUJARAT Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Mr. Sudhir Bhaduri
Reliance ADAG House, 100 ft. Road, Prahlad
Nagar Road, Ahmedabad- 380051.
Phone : 079-30331424Email :
Rcomnodalofficer.GJ@relianceada.com,
Fax : 079-30331502

HARAYANA Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Ms. Setu SainiNatraj
Building, Second Floor, Near Red Ligh
Chauk,Panipat-132103.
Phone : 09355120065.Email :
Rcomnodalofficer.Haryana@relianceada.com
Fax : 0172-3032167.

HIMACHAL PRADESH Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Mr. Ashutosh Kashyap
Bhrata Sadan, Opposite SBI Zonal Office,
Kasumpati, Shimla -171009.
Phone : 09817020065Email :
Rcomnodalofficer.HP@relianceada.com
Fax : 0177 3031327.

JAMMU & KASHMIR Reliance Nodal Officer
Postpad : *222
Prepaid : *333
Mr. Anil Verma
20 C Gandhi Nagar Extn Jammu.
Phone : 09306060005Email :
Rcomnodalofficer.JK@relianceada.com
Fax : 0191-2450120

KARNATAKA Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Ms. Lakshmi V
"Subramanya Arcade" Tower B, No. 12/2, Ground
Floor, Banerghatta Raod, Bangalore -560029.
Phone : 08030332620/ 30332676.
Email :
Rcomnodalofficer.Karnataka@relianceada.com
Fax : 080 30332420.

KERALA Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Ms. Deepa Suresh
A & P Arcade, S A Road, Kadavanthra, Cochin -
682016. Phone : 0484-3031248
Email :
Rcomnodalofficer.kerala@relianceada.com,.
Fax : 0484-3031512.

MADHYA PRADESH & CG Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Mr. Sourabh Khede
A-Block, 3rd floor, Manasarovar Complex,
Hoshngabad Road, Bhopal - 462016.
Phone : 0755-3031637. Email :
Rcomnodalofficer.MP@relianceada.com,
Fax : 0755-3031007.

MAHARASHTRA Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Ms. Preeti Chhabria
6th Floor, Kumar Cerebrum - IT Park, S.No-13B
1+2+3 & 14 part, Vadgaonsheri, Pune - 411014.
Phone : 020-30346328 Email :
Rcomnodalofficer.MH@relianceada.com,
Fax : 020-30346910

MUMBAI Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Mr. Tilak Chatterjee
7th Floor, Fortune 2000, C-3, G Block,Bandra
Kurla Complex,Bandra (East),Mumbai 400051.
Phone : 022-32978900
Email :
Rcomnodalofficer.Mumbai@relianceada.com,
Fax: 022-30364905.

ORISSA Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Mr. Sourabh Khede
Fortune Tower, 6th Floor, C-Wing Maitri Vihar,
Chandrashekharpur, Bhubaneshwar - 751023
Phone : 0674-3031947. Email :
RCOMNodalOfficer.Orissa@Relianceada.com,
Fax : 0674-3031053

RAJASTHAN Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Mr. Sudhir Bhaduri
D - 69, Sardar Patel Marg, C - Scheme, Jaipur -
302001.
Phone : 0141-3031596. Email :
Rcomnodalofficer.RJ@relianceada.com,
Fax : 0141-3031412.

TAMIL NADU Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Ms. Venkateswari Arumugham
6, Haddows Road, Nungambakkam, Chennai -
600006.
Phone : 044-30352950. Email :
Rcomnodalofficer.TN@relianceada.com,
Fax : 044- 30353434.


UTTAR PRADESH (EAST) Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Ms. Shweta Mishra
1st Floor Magnum Plaza ,Eldeco Greens , Gomti
Nagar , Lucknow - 226010.
Phone : 0522-3031640. Email :
RCOMNodalOfficer.UPE@relianceada.com,
Fax : 0522-3031059.

UTTAR PRADESH (WEST) Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Ms. Jaspreet Kaur
407/1, 2nd Floor, Mangal Pandey Nagar,
University Road Meerut - 250001
Phone : 0121-3031423..Email :
RCOMNodalOfficer.UPW@relianceada.com,
Fax : 0121-3031463

WEST BENGAL Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Ms. Dola Bose
Reliance House, 3rd Floor, 34 Chowringhee Road,
Kolkata 700071.
Phone : 033-30332584. Email:
RCOMNodalOfficer.WB@relianceada.com,
Fax : 033 30288962

PUNJAB Reliance Nodal Officer
Reliance Customer Care No.
Postpad : *222
Prepaid : *333
Ms. Gurvinderjit KaurI
Floor, Tower F, DLF Building Plot No 2, Rajiv
Gandhi Technology Park, Chandigarh 160
101.Phone : 0172-3251959. Email :
Rcomnodalofficer.Punjab@relianceada.com
Fax : 0172-3032167.

ASSAM Reliance Nodal Officer
Reliance Customer Care No.
Postpaid : *222
Prepaid : *333
Ms. Tina Ghosh
Mega Plaza, 3rd Floor,Christian Basti, G.S. Road
,Guwahati – 781005, Assam.
Phone : 09864019990.
Email : Rtlnodalofficer.Assam@relianceada.com,
Fax: 0361-2341495

NORTH EAST Reliance Nodal Officer
Reliance Customer Care No.
Postpaid : *222
Prepaid : *333
Mr. Subhashish Dhar
2nd Floor,Building of Mrs. A. L.Blah, Opp. DIPR
Office, Lower Lachumiere, Shillong – 793001,
Meghalaya
Phone : 09863019990.
Email : rtlnodalofficer.ne@relianceada.com
Fax: 0364-2228330

BIHAR/JHARKHAND Reliance Nodal Officer
Reliance Customer Care No.
Postpaid : *222
Prepaid : *333
Mr. Syed Haider
15th Floor, Biscomaun Towers, West Gandhi
Maidan, Patna - 800001.
Phone : 0612-3260762 Fax: 0612-2206816
Email : Rtlnodalofficer.bihar@relianceada.com

KOLKATTA Reliance Nodal Officer
Reliance Customer Care No.
Postpaid : *222
Prepaid : *333
Ms. Dola Bose
Reliance House, 3rd Floor, 34 Chowringhee
Road, Kolkata 700071.
Phone : 033-30332584.
Email : Rtlnodalofficer.kol@relianceada.com,
Fax: 033-30288962

HIMACHAL PRADESH Reliance Nodal Officer
Reliance Customer Care No.
Postpaid : *222
Prepaid : *333
Mr. Ashutosh Kashyap
Bhrata Sadan, Opposite SBI Zonal Office,
Kasumpati, Shimla -171009.
Phone : 09817020065.
Email : Reliancenodalofficer.hp@relianceada.com
Fax: 0177-3031327

MADHYA PRADESH & CG Reliance Nodal Officer
Reliance Customer Care No.
Postpaid : *222
Prepaid : *333
Mr. Sourabh Khede
A-Block, 3rd floor, Manasarovar Complex,
Hoshngabad Road, Bhopal - 462016.
Phone : 0755-3031637.
Email : Rtlnodalofficer.mp@relianceada.com,
Fax: 0755-3031007

ORISSA Reliance Nodal Officer
Reliance Customer Care No.
Postpaid : *222
Prepaid : *333
Mr. Sourabh Khede
Fortune Tower, 6th Floor, C-Wing Maitri Vihar,
Chandrashekharpur, Bhubaneshwar - 751023.
Phone : 0674-3031947.
Email : Rtlnodalofficer.orissa@relianceada.com,
Fax :0674-3031053

WEST BENGAL Reliance Nodal Officer
Reliance Customer Care No.
Postpaid : *222
Prepaid : *333
Ms. Dola Bose
Reliance House, 3rd Floor, 34 Chowringhee
Road, Kolkata 700071.
Phone : 033-30332584.
Email: Rtlnodalofficer.wb@relianceada.com,
Fax :033-30288962
«13456762

Comments

  • edited April 2010
    Hello I am sunil my no is 9024239625 begin_of_the_skype_highlighting              9024239625      end_of_the_skype_highlighting
    My balanace is deducting continue last three month.
    After balance deduction thay send messege you have subscribed services.
    At a time allways they activate 3or more services.
    I call costmercare officers & they
    Close services but after 15 day
    Automatic activate any service & deduct balance
  • edited April 2010
    i recently got zte c 321 .. reliance cdma set n got a 249/- rs recharge so that my local cdma no goes free ... now it has been the last two days despite lodging complaints after complaints ..... of the fact that i am not able to communicate to any cdma no.s ... n i m able to contact on every network .... no step has been taken to solve my problem ... n i m finding hell lot of difficulty ... because it is very urgent for me to get in touch with the regarding person ....i know because of the irresponsible administrtion my pblm is nt going to be resolved either .... i even am not sure whether anyone might be going through these complaints or not ... the complaint no i got was ..123330415.... even the costomer care is also nt doing anything .... wat the hell is this the authorities if they provide any faclities then if any pblm comes they mst solve this ....because this leads the customer with a negative feedback.......
  • edited April 2010
    Dear SIr/Madam,
    My number has been disconnected permanently by your team without any prior information.
    While calling on your 24 hours helpline number, I was told to visit the reliance web world.
    your team at reliance web world has told me that there is a due on my phone and the number is disconnected permanently and can not be reconnected again.

    This number is a 5 years old number for me.
    This is not the service I was expecting from Reliance.

    I need my number back.

    Awaiting your reverts.

    Regards
    Puneet Sharma
  • edited May 2010
    Sir, My mobile has lost.I called to customer care at 12 pm on 1-5-2010 for stopping my outgoing calls. My mobile no. is 9334515421. I told total details about my mobile number but i am unable to tell the LAST DIALLED CALL from the particular number. Because my mobile was using by my brother and he is a illiterate person and lives in Bihar. This time i am in mumbai. My present mobile number is 9386231684. I felt that Mr. Prashant's behaviour is bad. He gave me a complain no. which was invalid according to Mr. Rishikesh. Both person were arguing with me a long time with irritating matter.According to me maximum prepaid customer care's behaviour are not good like as postpaid custmer care. Sir please do needful.Thanking You.
  • janmajit2009@hotmail.comjanmajit2009@hotmail.com Junior Member
    edited May 2010
    Dear sir/madam
    I have the honour to inform you that the network service of RELIANCE mobile is too poor in our locality.So I have been suffering too much from the date of my SIM Activation.There are no any RELIANCE mobile tower in our locality.I have informed several times at customer care(9864098640) about this,but no result.
    So,therefore pray that you would be kind enough to improve network service & set up a mobile tower in our locality as soon as possible.

    Thanking you.
    yours faithfully,
    janmajit paul
    Mobile no-9864773335
    Alt Mobile no-9854538247
    email id-janmajit2009@hotmail.com
  • janmajit2009@hotmail.comjanmajit2009@hotmail.com Junior Member
    edited May 2010
    Dear sir/madam
    I have the honour to inform you that the network service of RELIANCE mobile is too poor in our locality.So I have been suffering too much from the date of my SIM Activation.There are no any RELIANCE mobile tower in our locality.I have informed several times at customer care(9864098640) about this,but no result.
    So,therefore pray that you would be kind enough to improve network service & set up a mobile tower in our locality as soon as possible.

    Thanking you.
    yours faithfully,
    janmajit paul
    Mobile no-9864773335
    Alt Mobile no-9854538247
    email id-janmajit2009@hotmail.com
  • raakeshchavanraakeshchavan Junior Member
    edited May 2010
    I have been forced to shift to Reliance GSM service in Nasik as all other service providers' towers were sealed by NMC and it was affecting our business. Now that I have Reliance connection, I have realised what does BAD service truly means.
    1. Everyday the network is down typically for 2-3 hours, just like the power cuts, may be Reliance does not provide power back up for its towers.
    2. I have called up the customer care n number of times and the only answer I get is, the service is down temporarily and WE WILL NOT BE ABLE TO TAKE UP YOUR COMPLAINT!!!
    Reliance sucks!!
  • edited May 2010
    To,

    Whom So Ever It May Consern



    Respected Sir/Madad


    This is to bring to your notice that I, “Mr. Arpit Gupta”, resident of 3/241 Viram Khand Gomti Nagar, Lucknow bought a Reliance Net Connect 3x CDMA(@ 9369992056) device in the month of January 2010 in 1stwk, against a payment of 2300 Rs for the device and Rs 250 for the connection from Reliance Web World Gomti Nagar ,Lucknow and the sale was bealt by “Mr Abhishek” The device was not activated within due time and after repeated complains and visits to the Reliance Web World Office, Gomti Nagar ,Lucknow I was told that it can’t be activated because of due payment of Rs 1200 approx on my previous mobile connection I made the payment as u soon as I was informed about it but still my connection was not activated for another 15 days. It was activated only after i told the field officer “Mr Amit Singh Kaushik” of Up East Zone Lucknow that I would prefer my connection to be disconnected and refund the payment for the Reliance Net Connect Device as it was proving to be a very time consuming affair.

    After activation, the device worked for hardly 15 days and the services was suspended there after. On complaining again no reason was given for suspension of services and all my complains fell on deaf ears. Finally the connection was terminated without any prior notice and no explanation was given for the termination, on several visits to the Reliance Web World Gomti Nagar Lucknow and interacting with “ Mr Umesh” I was told that nothing could be done and i should buy a new connection against a further payment of Rs 250, as no due payment from my side and asking for the reason of abrupt termination of services I was told to contact “Mr Amit Singh Kaushik “ (@ 9336615922) Field Offcer Up East Zone Lucknow.

    On calling the Field Officer (@ 9336615922) and asking for the explanations for abrupt discontinuation of the services ,He disconnected the call after saying that he is not responsible for any of this and i was not even told whom to contact for my complains.

    Such callous behavior is not expected from reputed name like “Reliance Communication” .just buying simple Net Connect Device taxed my mind and took a toll on my time and energy. I had cleared my entire previous bill and made a total payment of Rs 2550 for the new connection and the device and still i able to use your services for just 15 days in past 5 months.

    As a consumer I would say that my dealing with Reliance was not at all satisfactory and I would prefer to return the device and obtain any refund as per the company policy, and switch over to some other network.

    At the same time i would request you to look into the matter find the official responsible for this trouble and do the needful.



    Your’s Sincirely



    Mr Arpit Gupta

    3/241, Viram Khand

    Gomti Nagar

    Lucknow

    mob: 9044463326



    [RELIANCE NET CONNECTION NO. 9369992056]
  • edited June 2010
    Respected Sir,

    I Shaik Sahazaman from Mumbai, my wife mobile no-08080695256 (My Wife Name is Kamrunessa)this number are some few days are not services outgoing / incoming, I calling from customer care executive this are telling are submitted your documents, I submitted documents 3 times, In Reliance World at Fort, this executive are telling me please send mail nodal officer, so I mail to you, please kindly this number service and help to me

    with regards
    Thanking you
    Shaikh Saha zaman
  • edited July 2010
    Sir,

    Am using a Reliance Prepaid Connection ( 93 88 69 55 41) for few years, Now last few months i've got Very bad Responds from your Network and front end executives...

    Last month (May) i've getting activated an Alert (Health Alert) Without my Authentification, while am fwd a complaint regarding refund for this, Call centre executive told me refund is not possible, But actually am not activated this manually... Then i gave a Request to cancell this alert at ur Store in Calicut-Arayidath palam,Nr.Baby Memorial Hospital, they Gave me an Acknowledgment Form with Recpt. No (CVF No.271316) also told me that it will deact with in 48-hrs..
    But this Alert is not getting deactivated and again monthly Rental have been Taken from my account on 29-jun-2010.
    Also i've getting activated an joke alert with Rs.10 on 26-jun-2010 without my Request, Which will be Refund to my account With SR.No.130586947.. (Thank you for That)

    As a customer I want to Refund those amounts which will be deducted from my account in May & June for Health Alerts..

    Now am not able to make Calls to *333 & 198, Which has Been Barred from ur Side, There is no need to barr this Services, because am make calls for Genuine Reason....

    Please I want to get back a solution for These Complaints from your side, Hope that you will give a call Regarding this....


    Regards:

    Ralith.k.p
    Kampurath (H)
    Kozhikode-673317

    Mob. No: 93 88 69 55 41
    Cont. No: 98 46 00 75 35
  • edited July 2010
    Respected Sir/Madam,

    I beg to inform you that I am Chandan Maity, my corporate mobile no. is (09331852050) & A/C No. 2909741174. As I am not using that no. because of leaving out station for a long period but now I wish to use this no. regular basis.
    I paid Rs 638/- to your executive recepit no 1657353 dated 09.07.10 as my outstanding due.I attached scan copy of that receipt.


    So I would like to request you to please reconect the no.
    Thnx & Regds.
    Chandan Maity
    09874029933
    chandan_cms_audit@live.com
  • edited July 2010
    Hi,

    My name is Amit Makhija and have a phone line with you whose number is 30620243. My reliance landline and Telphone line was suspended as I had exceded my credit limit. Due to this I despoted a cheque(Kotak Mahindra Bank Check No 000111) at FC (in Reliance WebWorld office), on July 8th. The amount got debited from my account on July 14th 2010.

    I have already launched following complaints and even written to nodal officer but still awaiting response from them. Here are my complaint numbers -

    131489520
    131494806
    132371815

    Is there anybody who can help me with this

    Thanks,
    -Amit Makhija
  • edited July 2010
    Dear Sir/Madam,

    I am Girish Indapurkar, holder of Reliance datacard no. 9350721048. On Feb. 20th 2010 I visited Reliance web world, Vaishali, Ghaziabad, stating that I want to disconnect my no. as i am moving out of station. I was suggested by the executive over there that "instead of disconnecting you can convert it into prepaid and for that you need to give an application and pay your outstanding amt." I did the same. But the reciept they given to me was manual and not mentioning any details for full and final settlement also I wrote the application then and there and handed it over to the person as in suggested. I was told that "your outstanding is clear and now your no. will be converted into prepaid and further your bill will not be generate".

    Further on July 22nd recieved a call from court and after discussing with advocate i came know that my bill is still generating and i've an outstanding of Rs.2309 and summon hs has been issued against me form court. Since I am in meerut so i visited reliance web world here they said that we cant help and you can visit our meerut HO. There also I was rendered helpless. At last I paid the outstanding i.e. Rs.2309 in Reliance web world, Abu lane, Meerut. I was told that my total outstanding is clear now and my no. is also terminated. But still they did not gave me in writing that my is terminated and no bill will be generated in future.

    I kindly request you to look into the matter and permanantly terminate my no. if still active and if it is terminated then provide me a confirmation for the same. Further to this request I'll not be liable to pay any amount to reliance communications.
    My payment reciepts are attached for your ref.

    Thanks & Regards,
    Girish Indapurkar
  • edited August 2010
    Hi,


    Do these addresses apply to Reliance Netconnect Broadband as well? And if I don't get a response from them, what are my next steps?

    LK
    Sidhant wrote: »
    Reliance

    Reliance Mobile & Reliance Hello customers can send in their complaints:
    By e-mail at : serviceassurancecell@relianceada.com or
    FAX: 022 303 88005 or
    Get in touch with the Nodal Officer in your circle


    To avoid unwanted telemarketing calls, register your telephone number in NDNC Registry. Call 1909 or SMS to 1909 with keywords 'START DND' for registration and 'STOP DND' for de-registration.
    Reliance Mobile Customers can call customer care on *222 or * 333.
    Reliance Broadband Customers can call on *377 or 3033 7777/1800-3000-7777(from any phone).

    Write to :
    Service Assurance Cell,
    A Block, 2nd Floor,
    Reliance Communications Limited
    DAKC, Kopar Khairane,
    Navi Mumbai – 400 710

    ANDHRA PRADESH Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Nandan Babu
    6-3-1090/D/3, 4th Floor, Munawar Chambers, Raj
    Bhavan Road, Somajiguda, Hyderabad - 500082.
    Phone : 040-30331771.


    BIHAR/JHARKHAND Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Syed Haider,
    15th Floor, Biscomaun Towers, West Gandhi
    Maidan, Patna - 800001.
    Phone : 0612-3260762. Email :
    Rcomnodalofficer.Bihar@relianceada.com
    Fax : 0612-2206816


    KOLKATTA Reliance Nodal Officer
    Reliance Customer Care No.
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Ms. Dola Bose
    Reliance House, 3rd Floor, 34 Chowringhee Road,
    Kolkata 700071.
    Phone : 033-30332584
    Email :
    RCOMNodalOfficer.KOL@relianceada.com
    Fax : 033 30288962

    CHENNAI Reliance Nodal Officer
    Reliance Customer Care No.
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Ms. Venkateswari Arumugham
    6, Haddows Road, Nungambakkam, Chennai -
    600006.
    Phone : 044-30352950Email :
    Rcomnodalofficer.Chennai@relianceada.com,
    Fax : 044- 30353434

    DELHI Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Manmohan Saini
    12th Floor, Vijaya Building, Barakhambha Road,
    New Delhi 110001.
    Phone : 011-30332606Email :
    Rcomnodalofficer.Delhi@relianceada.com,
    Fax : 011-30331833.

    GUJARAT Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Sudhir Bhaduri
    Reliance ADAG House, 100 ft. Road, Prahlad
    Nagar Road, Ahmedabad- 380051.
    Phone : 079-30331424Email :
    Rcomnodalofficer.GJ@relianceada.com,
    Fax : 079-30331502

    HARAYANA Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Ms. Setu SainiNatraj
    Building, Second Floor, Near Red Ligh
    Chauk,Panipat-132103.
    Phone : 09355120065.Email :
    Rcomnodalofficer.Haryana@relianceada.com
    Fax : 0172-3032167.

    HIMACHAL PRADESH Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Ashutosh Kashyap
    Bhrata Sadan, Opposite SBI Zonal Office,
    Kasumpati, Shimla -171009.
    Phone : 09817020065Email :
    Rcomnodalofficer.HP@relianceada.com
    Fax : 0177 3031327.

    JAMMU & KASHMIR Reliance Nodal Officer
    Postpad : *222
    Prepaid : *333
    Mr. Anil Verma
    20 C Gandhi Nagar Extn Jammu.
    Phone : 09306060005Email :
    Rcomnodalofficer.JK@relianceada.com
    Fax : 0191-2450120

    KARNATAKA Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Ms. Lakshmi V
    "Subramanya Arcade" Tower B, No. 12/2, Ground
    Floor, Banerghatta Raod, Bangalore -560029.
    Phone : 08030332620/ 30332676.
    Email :
    Rcomnodalofficer.Karnataka@relianceada.com
    Fax : 080 30332420.

    KERALA Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Ms. Deepa Suresh
    A & P Arcade, S A Road, Kadavanthra, Cochin -
    682016. Phone : 0484-3031248
    Email :
    Rcomnodalofficer.kerala@relianceada.com,.
    Fax : 0484-3031512.

    MADHYA PRADESH & CG Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Sourabh Khede
    A-Block, 3rd floor, Manasarovar Complex,
    Hoshngabad Road, Bhopal - 462016.
    Phone : 0755-3031637. Email :
    Rcomnodalofficer.MP@relianceada.com,
    Fax : 0755-3031007.

    MAHARASHTRA Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Ms. Preeti Chhabria
    6th Floor, Kumar Cerebrum - IT Park, S.No-13B
    1+2+3 & 14 part, Vadgaonsheri, Pune - 411014.
    Phone : 020-30346328 Email :
    Rcomnodalofficer.MH@relianceada.com,
    Fax : 020-30346910

    MUMBAI Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Tilak Chatterjee
    7th Floor, Fortune 2000, C-3, G Block,Bandra
    Kurla Complex,Bandra (East),Mumbai 400051.
    Phone : 022-32978900
    Email :
    Rcomnodalofficer.Mumbai@relianceada.com,
    Fax: 022-30364905.

    ORISSA Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Sourabh Khede
    Fortune Tower, 6th Floor, C-Wing Maitri Vihar,
    Chandrashekharpur, Bhubaneshwar - 751023
    Phone : 0674-3031947. Email :
    RCOMNodalOfficer.Orissa@Relianceada.com,
    Fax : 0674-3031053

    RAJASTHAN Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Mr. Sudhir Bhaduri
    D - 69, Sardar Patel Marg, C - Scheme, Jaipur -
    302001.
    Phone : 0141-3031596. Email :
    Rcomnodalofficer.RJ@relianceada.com,
    Fax : 0141-3031412.

    TAMIL NADU Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Ms. Venkateswari Arumugham
    6, Haddows Road, Nungambakkam, Chennai -
    600006.
    Phone : 044-30352950. Email :
    Rcomnodalofficer.TN@relianceada.com,
    Fax : 044- 30353434.


    UTTAR PRADESH (EAST) Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Ms. Shweta Mishra
    1st Floor Magnum Plaza ,Eldeco Greens , Gomti
    Nagar , Lucknow - 226010.
    Phone : 0522-3031640. Email :
    RCOMNodalOfficer.UPE@relianceada.com,
    Fax : 0522-3031059.

    UTTAR PRADESH (WEST) Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Ms. Jaspreet Kaur
    407/1, 2nd Floor, Mangal Pandey Nagar,
    University Road Meerut - 250001
    Phone : 0121-3031423..Email :
    RCOMNodalOfficer.UPW@relianceada.com,
    Fax : 0121-3031463

    WEST BENGAL Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Ms. Dola Bose
    Reliance House, 3rd Floor, 34 Chowringhee Road,
    Kolkata 700071.
    Phone : 033-30332584. Email:
    RCOMNodalOfficer.WB@relianceada.com,
    Fax : 033 30288962

    PUNJAB Reliance Nodal Officer
    Reliance Customer Care No.
    Postpad : *222
    Prepaid : *333
    Ms. Gurvinderjit KaurI
    Floor, Tower F, DLF Building Plot No 2, Rajiv
    Gandhi Technology Park, Chandigarh 160
    101.Phone : 0172-3251959. Email :
    Rcomnodalofficer.Punjab@relianceada.com
    Fax : 0172-3032167.

    ASSAM Reliance Nodal Officer
    Reliance Customer Care No.
    Postpaid : *222
    Prepaid : *333
    Ms. Tina Ghosh
    Mega Plaza, 3rd Floor,Christian Basti, G.S. Road
    ,Guwahati – 781005, Assam.
    Phone : 09864019990.
    Email : Rtlnodalofficer.Assam@relianceada.com,
    Fax: 0361-2341495

    NORTH EAST Reliance Nodal Officer
    Reliance Customer Care No.
    Postpaid : *222
    Prepaid : *333
    Mr. Subhashish Dhar
    2nd Floor,Building of Mrs. A. L.Blah, Opp. DIPR
    Office, Lower Lachumiere, Shillong – 793001,
    Meghalaya
    Phone : 09863019990.
    Email : rtlnodalofficer.ne@relianceada.com
    Fax: 0364-2228330

    BIHAR/JHARKHAND Reliance Nodal Officer
    Reliance Customer Care No.
    Postpaid : *222
    Prepaid : *333
    Mr. Syed Haider
    15th Floor, Biscomaun Towers, West Gandhi
    Maidan, Patna - 800001.
    Phone : 0612-3260762 Fax: 0612-2206816
    Email : Rtlnodalofficer.bihar@relianceada.com

    KOLKATTA Reliance Nodal Officer
    Reliance Customer Care No.
    Postpaid : *222
    Prepaid : *333
    Ms. Dola Bose
    Reliance House, 3rd Floor, 34 Chowringhee
    Road, Kolkata 700071.
    Phone : 033-30332584.
    Email : Rtlnodalofficer.kol@relianceada.com,
    Fax: 033-30288962

    HIMACHAL PRADESH Reliance Nodal Officer
    Reliance Customer Care No.
    Postpaid : *222
    Prepaid : *333
    Mr. Ashutosh Kashyap
    Bhrata Sadan, Opposite SBI Zonal Office,
    Kasumpati, Shimla -171009.
    Phone : 09817020065.
    Email : Reliancenodalofficer.hp@relianceada.com
    Fax: 0177-3031327

    MADHYA PRADESH & CG Reliance Nodal Officer
    Reliance Customer Care No.
    Postpaid : *222
    Prepaid : *333
    Mr. Sourabh Khede
    A-Block, 3rd floor, Manasarovar Complex,
    Hoshngabad Road, Bhopal - 462016.
    Phone : 0755-3031637.
    Email : Rtlnodalofficer.mp@relianceada.com,
    Fax: 0755-3031007

    ORISSA Reliance Nodal Officer
    Reliance Customer Care No.
    Postpaid : *222
    Prepaid : *333
    Mr. Sourabh Khede
    Fortune Tower, 6th Floor, C-Wing Maitri Vihar,
    Chandrashekharpur, Bhubaneshwar - 751023.
    Phone : 0674-3031947.
    Email : Rtlnodalofficer.orissa@relianceada.com,
    Fax :0674-3031053

    WEST BENGAL Reliance Nodal Officer
    Reliance Customer Care No.
    Postpaid : *222
    Prepaid : *333
    Ms. Dola Bose
    Reliance House, 3rd Floor, 34 Chowringhee
    Road, Kolkata 700071.
    Phone : 033-30332584.
    Email: Rtlnodalofficer.wb@relianceada.com,
    Fax :033-30288962
  • edited August 2010
    Dear Sir/Madam,

    from Mr. Sridhar Kokkula
    Leela Naidu name as Account No. 100000103673678
    and Sridhar Kokkula name as Account No. 100000103777222

    Reliance Communications excutive has came to my office on 5/1/2007 and convienced me their services, and I have given a cheque of Rs.500 and he has given me a receipt for that.
    on 17/1/07 I got a connection, When my first bill was generated I received the bill on the name of Smt Leela Naidu when I called the executive and asked him he will solve the problem and asked me to pay the bill and I said I will pay only when I will get bill on my name

    The Executive said he filled the new application form on my name and ask me to pay Rs.500 to settle out problems and get bill on my name and he asked me to ignore if I get any bills again on the name of Leela Naidu at my address, he is there and they come for 2-3 months.

    I was very clear all the time and said to customer care people that

    "If you can issue me bill on my name I am ready to pay my usages when the connection was on the name of Leela Naidu"

    but they said their company does not have that kind of policy and I replied them the same.
    It happened the same but I was continiuesly touch with the Reliance Communications Customercare to find what happening there actually. I have called so many times and their visited local office. The local office people also told me to ignore the bills on the name of Leela Naidu.

    They have service problems and billing problems, I was feeling excess bills ultimately after so many my compalints they withdrawn their services in April 2008.

    After Two year on 22/4/2010 I got a call from Reliance Communications Legal department my mobile saying that there is due of 2886.75 on the name of Leela Naidu and if I will not pay within 30min they are going to issue warrent for Leela Naidu. I talked to Reliance Communications Vadodara office and talked to one officier called Ravi Shah and asked me to meet him personally
    Next day 23/4/2010 I went to his office with my complete Reliance Communications file and explained him the problem and he said its ok and he asked me to return the Reliance Communications modem which they supplied at connection time, if I return that they are going to waver me Modem charges and he said I will get some return money on the name of Sridhar Kokkula bills also. and he said it will take about one month time and not worry no body is going to call me again from the legal department until he calls me and let me know the status and what I have to pay?
    I return the Modem on 7/5/2010
    30/5/2010 I got a message from 59111
    Dear Customer, thank you for contacting Reliance. Your Service Request No. is 127885400. Your request will resolved in the next 30 Days.
    on 3/7/2010 I got call from +91 9785564779 saying again that they are issue warrent for Leela Naidu and disconnected the phone, I called up thrice to find out who he is and all but all the time he disconnected without giving me any information.
    I called to Ravi Shah again but he did't not recieve phone, I given him message that I am getting the calls it may be from your legal department tried to find out but he not replied to any of my calls or messages.
    8/7/2010 morning I dailed to Reliance Communications Customer care 1800 3000 7777 tried to find out about my account status, I got response that I have no dues at my part as per her computer saying
    on 8/7/2010 afternoon once again I got call from Reliance Communications legal department and I went to finilize the matter to Vadodara office and talked to Mr. Devang Patel
    he checked with my both customer numbers with Reliance Communications
    on Leela Naidu name as Account No. 100000103673678
    and Sridhar Kokkula name as Account No. 100000103777222
    he has taken xerox copy Modem receipt, he told me that this will take 15-20 days to complete the process.
    again on 14/7/2010 I got a message from 59111
    Dear Customer, thank you for contacting Reliance. Your Service Request No. is 131481366. Your request will resolved in the next 7 Days.
    on 21/7/2010 I tried to contact Mr. Devang through Mr. Ravi Shah and I called Ravi Shah but he did't not responded to my calls.
    on 22/7/2010 I got call again from Reliance Communications legal department saying that they are issuing the warrent on my name, I tried to exaplin him even about the previous calls. but he did't not listen to me. I asked him to confirm with Reliance Vadodara people before he fills any case or issue any warrents on my name
    I tried to reach Rafi Shah but he was not responding 22/7/2010 my daughter was hopitilized even though I went to local Reliance office near to my place at Subhanpura area
    I called up Reliance Vadodara office and talked to accounts department and asked the lady to connect me to Mr. Devang but she said he is not at his seat as soon as he comes she make me call and she has asked my number but Devang did't call me.
    23/7/2010 I sent one of student to Reliance office to speak to Devang, when he talked to Devang and Mr. Devang promised that he is going to solve in next 3 days definately this time he will gives me call without fail. I doubted it will happen same as previous times and I have written to a mail to Reliance broadband department they on 25/7/2010 Sunday.
    I did't not got any replay till 28/7/2010 I called on Reliance Customercare 1800 3000 7777 and asked them about the status, she says that she does not have any details of my account and it is closed.


    I have some dates and person names when I contacted to Reliance.


    Sridhar Kokkula
    9924421149
  • edited August 2010
    good service very cust. centric wit their new vision
  • edited August 2010
    our soc got centrax system line two no 022-30690780 and 022-30690181 given to soc office and watchman cabin on zero rent basis now we are being asked to pay bills on this nos whereas there should not be billed as per terms ,pl look into this and send confirmation

    deepak
    09821335448
  • edited August 2010
    hello sir,


    i register my complain on 6thaug. on the reliance customer care throw toll free no.180030007777.regarding shifting my broadband connection to other flat.he say that your connection will be transfer on 3 days.but yet not proper response given by me.till on date 13 aug. not transfer my connection........



    plz help me i facing this problem as soon as possiable........


    rakesh soni
    09990789821
    rakeshsoni12@gmail.com
    my user id is 347991663010
  • edited August 2010
    Hi,

    I am located in Bangalore, and my prepade number is 8088547552 whic is now facing the below problems..

    Hope atleast here I can get some Help,,,,,,

    Since 1 month my Incoming and Outgoing calles are deactivated, When I called reliance customer care and they said my documnets are not proper and I Submitted my documnets in Mahalakshmi Layout Reliance Mobile Store, and even after a week my documents are not updated and my problem is stil not resolved,

    for this to get resolves, I raised 3 complaints with reliance custome care and all 3 complaits are closed saying "Custome issue solved and custome is intimated" which is 200% wrong, And I went to Mahalaxmi Layout Reliance mobile Store 3 times and they said they have already sent my documents and they are following up with their backend team which sits in mumbai.

    I also contacted Nodal officer on19-August-2010 and he said it will be resolved within 24 hours, but again, its a failure. no resolution, Again on 20-August-2010 I contacted Nodal officer one more time her name was "Poornima" and she said me that she get back to me within an hour with suitable resulution and she never turned back and whn I tried to call back no was picking the call.

    Today i.e, 21 - August-2010 , I called custome care Again and they said all my previous complaints are close and need open new complaint to resolve this problem, he said this problem is happening because of my documents, but For your Kind Information I resubmitted all my documents on 14-August-2010.

    Now my concern is is anybody really takeing these custome problems seriously and trying to resolve them? since its more tha 15 days I am making compalits after complaints, but I am not getting any resoluton for this.

    If any customer is pending 1 rupee due also to pay to reliance, they immediatly disconnect his call, they send people to the customesr door and torture him until he pays the money,

    now I recharged 77 STD pack and not even used it to make a single call and and my problem is also not getting resolved, will they pay me or give wavier of 77 rupees? (Obiously No) because company can set any rules and customers are least botherd????????

    Who will look into this issue and help me to resolve my problem??? (I dont this I dont get any answer here also)


    If Reliance Mobile Store, Reliance Custome Care and ?Nodal office Not able to resolve my problem, who else I need to contact to get my problem resolved??????


    If at all you want to help me to solve this problem, please contact me on below numberor eMail:

    number: 09342990805
    eMail: krishna.tungal@gmail.com


    Regards
    Krishna Tungal
  • vishnuprasadvishnuprasad Junior Member
    edited August 2010
    I had taken a new reliance gsm connectiion by submiting the proof and fillng the caf. After few days my conection was blocked. Customer care executive said that my proof has not been submited . I had been recharged with 500 rs with 47 rs promotionla talk time it has been cutted off. I had been resubmited the proof again before 10 days but still my acount is not activated. They told me to visit reliance web world. When i went there they are saying . Sorry we cant do anything from here . the proof is updated from an office at thrivandrum you have to wait. When i asked how much days i had to wait, they dont have proper answer. The told to contact customer care. customer care people told me to contact retailer, the retailer said to contact reliance web world . What should i do . Please help me to solve this problem..
    tis is my reliance mobile number
    8893139941
    rsn 8991111480000345852
  • edited September 2010
    dear reliance,

    as i have given old data card for sale at kohli infocomm moga for Rs. 1500, but still not get the money as they told that employ leave the office , so they are refusing my money.....

    plz take further action other wise we will force to do leagel action....

    plz do the needful

    with regadrs
    navdeep singh
    8146815588
  • edited September 2010
    To,
    nadal officer jharkhand
    reliance gsm service.


    Sub:- cut of my phone balance.


    Sir,
    i am reliance gsm customer.my phone no. Is 9835316293.to sunday 70 rs cut of my phone balance then i have call
    customer care but he as not received my call. Monday i have go reliance office sec-4 bokaro and
    complain it.so i want please cut of my phone balance give me. Monday i have
    complain consumer form.my complain no:-242156.



    Your faithfully


    niraj kumar
    bokaro,jharkhand
  • edited September 2010
    Team,

    I have recently moved from Hyderabad to Bangalore. I had a wireless phone at Hyderabad (040-32577227) which I wanted to be active in Bangalore. I had completed all the formalaties two weeks back and submitted the application along with my address proof and other necessary documents three weeks back. These documents were submitted at your customer care center at Forum Mall and i was promised that my phone with the new phone number will be active in two days. Eversince I have been waiting and calling you ... customer care, the numbers that i was given for forum mall and nodal office numbers. They are either busy or no one answers the phone.

    Am hoping that you can help me fix the problem ... cause I do not want to visit your customer care center at Forum Mall as it is very far and takes a lot of time from the place where I stay.

    PLEASE HELP

    Anuj Gupta
  • edited September 2010
    Hi,
    This is sivakumar from Trichy.
    I'm working in Trichy airport,My mobile no 9360063303.

    On april 26 i purchase new reliance broadband + modem.
    In trichy, till broad band is not activated , contact r-world person , every month he's told next month broadband will come.
    I not satisfied on reliance broad band service.
    I will surrender my broad band + modem.
    So, I need money back for modem.
  • edited October 2010
    Sir,


    I had requested termination of my reliance mobile connection no.9388406220( Service termination request no.WOTC/WW CODE 09024 date 25/02/2010). Again I have received arbitration /conciliation notice. Even after settling all accounts this notice is like insulting me.
    Kindly do the needful


    regards


    Jayagopal.P
  • edited October 2010
    whenvever i recharge to my mobile number 9023081312 immediatly after some time balance of approx rs 20 is deducted from the balance .the balance even reaches - rs 9.9 after complaining many times in costomer care the costumer care say it is activated from your mobile this complain is repeatedly tld to costumer care ...theyd nt laws the cm lain ethier solve the problem of deducting the amount. please do the needful immediatly.
  • edited October 2010
    Sir/Mam,
    I am writing this mail to let you know the harassment I have been going through, because of mismanagement in your department.
    I purchased a sim (no. 8099422784) on 9th Oct from your local dealer in Khajaguda. I submitted all the documents to the agent. My number got activated on 12th Oct evening. Now on Sunday evening i.e. on 24th Oct, my number was suspended without any prior information. On calling customer care I was informed that I need to submit my documents again. I went to your reliance mobile store in Tolichoki on 25th Oct, there I was told that they don’t deal in GSM. Then on 26th afternoon I took a leave from office and went to Reliance web world in Mehndipatnam. There I was informed that my number has been terminated and can’t be re started. I spoke to your customer care and after speaking to your TL Mr. Surender , I was assured that after resubmitting my documents my connection will start again. I submitted all the documents ( My photo, voter ID of Gurgaon, Local address proof from my employer, employer ID card copy, Electricity bill also I signed a self declaration form asked by the manager) to Mr. Sri Nivas, manager of that centre. My number was activated again on the same night. But today i.e. on 27th Oct, I received a message from reliance saying my outgoing has been barred. On contacting customer care I was informed that there was some problem in my verification and I need to re submit my documents but they were unable to tell me the specific issue. I am unable to understand why I have been given a privilege to go through all this mental suffering. This is not at all acceptable from a reputed firm like Reliance. And now I am very sorry to say that I am not going to resubmit any documents to reliance. I have been going under hell lot of mental suffering because of all this. Now I kindly request you to restart my connection as soon as possible, as I don’t have all the time in this world to keep visiting your stores. And I am assuring you that if within 24 hours my issue doesn’t get resolved I will go to consumer court directly.
    Hoping for a favorable reply very soon.
    Your most dissatisfied customer
    Shruti
  • edited October 2010
    Sir,
    I Rajdev Kumar purchased a RELIANCE DATA CARD on dated 14-10-2010 from RELIANCE MOBILE STORE, GUNUPUR, DIST-RAYAGADA, ORISSA STATE, PIN-765022. (MOBILE NO.
    OF STORE: 9337493098)
    Sir, right now I am out of Gunupur, and from last 5 days my DATA CARD connection is disconnected and several times I called to Reliance Store but my connection is not started till today.
    During the time of connection I have given all documents which was demanded by Reliance Sore, Gunupur, i.e.
    1. TWO PASSPORT SIZE PHOTOGRAPHS.
    2. XEROX COPY OF ID PROOF

    NUMBER OF DATA CARD: 9337237771

    Sir, I am getting so many problem after purchasing DATA CARD, so, please try to solve my problem. Sir,




    Thanking You!

    Rajdev Kumar
    GIST, GUNUPUR,
    RAYAGADA DIST,
    ORISSA-765022

    E-mail: rajdev2001@gmail.com
    Mobile: 9778202073
  • edited October 2010
    Hello I am Gaurav Kumar Afggarwal my no is 9350725392 My balanace is deducting continue last three month.
    After balance deduction thay send messege you have subscribed services.
    At a time allways they activate 3or more services.
    I call costmercare officers & they
    Close services but after 1 day
    Automatic activate any service & deduct balance
  • edited November 2010
    After reading all the review and reports I realise that there are hundreds of others in the same boat.

    I have lost Rs. 8,500 by buying Big Tv HD+DVR along with 1 year package. After nearly 2 dozen calls, nobody wants to help or take responsibility. I have realised it a waste !

    What I need is simply for an engineer to come and fix my DTH service.

    I will move over to TATA or other DTH service as I feel that I have been utterly insulted the way I have been treated.
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