praveen_ca2007 wrote: »
I was one of the customer of Kotak Mahindra Bank and i have opened a Bank Account in a promotional offer of being chartered accountant
The Executive who has approached has said that the Edge current account has dual benefits and the balance in the account will be automatically swept into fixed deposit and i will be paid interest on that.
But when i checked in october no interest was credited and when i approached the bank they said no such scheme was theere. But the opening kit which i got from Bank has the same feature which the executive said and hence i was cheated by the bank.
Please look into the above issue and take necessary action against the bank and the executive and see that i get my interest as per the promise made
admin wrote: »
FORM OF COMPLAINT (TO BE LODGED) WITH THE BANKING OMBUDSMAN
(TO BE FILLED UP BY THE COMPLAINANT) To:
The Banking Ombudsman
Place of BOs office
Sub: Complaint against:- State Bank of India,Swasthya Vihar,(Bank Code:-07085), DELHI - 110092
.(Name of the banks branch) of
(Name of the Bank)
Details of the complaint are as under:
1. Name of the Complainant Ashok Batta
2. Full Address of the Complainant B-45,Swasthya Vihar,Delhi-110092
Phone No/ Fax No. 011-42440600
3. Complaint against (Name and full address of the branch/bank)
State Bank of India,9,Rajdhani Enclave, Swasthya Vihar,
Pin Code 110092
Phone No. / Fax No. 011-22548114
4. Particulars of Bank or Credit card Account (If any)
S.B. A/C No. 10137340197
5. (a) Date of representation already made by the complainant to the bank (Please enclose a copy of the representation) 24.04.2012 (B) Whether any reminder was sent by the complainant? NO
( Please enclose a copy of the reminder )
6. Subject matter of the complaint (Please refer to Clause 8 of the Scheme)
7. Details of the complaint:
(If space is not sufficient, please enclose separate sheet)
8. Whether any reply (Within a period of one month after the bank concerned received the representation) has been received from the bank? Yes/ No
( if yes, please enclose a copy of the reply )
9. Nature of Relief sought from the Banking Ombudsman
Sub.: COMPLAINT AGAINST THE BRANCHMANAGER OF YOUR STATE BANK OF INDIA, BRANC Code No.07085,Located in SwasthYaVihar,8,Rajdhani Enclave,DELHI-110092, for his NON-CO-OPERATIVE,EVASIVE andRUDE, OFFENSIVE,AGGRESSIVE, IMPOLITE, ILL- MANNERED AND UNPLEASANT BEHAVIOR ,AGAIST MY WIFE &ME ON PHONE
We are regular Customers of your Bank's Branchat Swasthya Vihar, Delhi-11092 and are maintaining a Joint Savings BankA/C (Bank Code No.07085) in my and mywifes name vide Savings Bank A/C N0. 10137340197.
Recently I have started facing onlineproblems on my Internet Banking Account. I wanted to add some BILLERS formaking the online payments for various utility bills. And for that purpose Ihave tried AT LEAST more than 10 TIMES, to register online, WHEREAS the messageevery time comes that "SINCE YOURMOBILE PHONE IS NOT REGISTERED, AS SUCH,WE ARE UNABLE TO ADD ANYBILLERS" Please note that not onlymy mobile and land line are duly regd. with the said BANK and I am also havingthe MOBILE BANKING FACILITY with the Bank.
And SECONDLY, Besides this for past morethan TWO WEEKS, I was trying TO CREATE some STDR online for short periods frommy various other Accounts. However, after completion of all formalities offilling up the forms etc. IN LAST I receive a message in last -StoppedAccount, this may be due to non compliance of KYC formalities at your Bank. Please contact your branch for updatingthe RECORDS
On myvarious telephones to the said branch-THETELEPHONE though THEY NEVER ATTEND. However once after about 50-60 callswhen it was picked up, the man never disclosed his IDENTITY despite my askingtime and again and at last RUDELY replied that we cannot tell anything on phonedespite my requesting that I was bed ridden due to some ailment and my wife isworking, however, he said nothing doing come what may you have to come to theBank and only then theyll explain WHATIS KYC ! Later on I enquired from my other Bankers about KYC. Theyexplained that it is only an up-gradation of i.d. ,address proof and the PanNo. It is Evident to note my wife had upgraded all of them by submitting allcopies afresh about a couple of months back. However on their repeatedinsisting, my wife visited the bank again today, after taking an earned leavefrom her office
It is astonishingly not understandable. Andtoday when my wife visited the said branch of your Bank, The manager of theBank behaved in a very uncalled for, offensive behavior In an utmost RUDE Manner and although he accepted that all ourdocuments are COMPLETE IN ALL RESPECTS but he said he cant explain as to whysuch message is coming online and said it is not his responsibility at all and whenmy wife requested him to talk to me via my wifes mobile, for which he promptlyREFUSED and n wifes repeated requestsand pleadings, he talked to me in a VERY RUDE manner and still said he does notwish to explain anything as he had other jobs to do. And although he acceptedthat all our documents are complete in all respects. And when I asked him thatif he behaves in such a manner We SHALL be FORCED to close our long associationwith you---Then he replied we may do whatever we like- he is not bothered. Andwhen I said that I SHALL be constrained to complaint against him and willINITIATE LEGAL ACTION against him and the Bankthen he said he is not afraidof any senior officerthey are all in my pocket and you may do whatever you like- Ian not Bothered
Assuring you of my fullestcooperation and hoping to continue my patronage and fruitful long associationas we had for more than Seventeen years, if better services are assured and mygrievances are taken care off, at an early date, otherwise PLEASE TAKE NOTICE that Ishall be forced to initiate appropriate LegalACTIONS IN LAW, if the matter is not resolved to my satisfaction, within TWOWEEKS Of Receipt of this Notice and in such an eventuality, you and your Bankand its concerned officials shall be further held liable for Costs ANDConsequences flowing therefrom
Advocate, Delhi HighCourt,
Dated : 24thApril, 2012
( Please enclose a copy of documentary proof, if any, in support of your claim )
10. Nature and extent of monetary loss, if any, claimed by the complainant by way of compensation (please refer to clauses 12 (5) & 12 (6) of the Scheme) Rs, 5,00,000 for loss of Reputation and causing Mental Agony, undue mental and physical harassment.
11. List of documents enclosed:
(Please enclose a copy of all the documents )
(i) I, the complainant/s herein declare that:
a) the information furnished herein above is true and correct;
b) I have not concealed or misrepresented any fact stated in the above columns and in the documents submitted herewith.
(ii) The complaint is filed before expiry of period of one year reckoned in accordance with the provisions of Clause 9(3)(a) and (b) of the Scheme.
(iii) The subject matter of the present complaint has never been brought before the Office of the Banking Ombudsman by me or by any of the parties concerned with the subject matter to the best of my knowledge.
(iv) The subject matter of the present complaint has not been decided by/pending with any forum/court/arbitrator.
(v) I authorise the bank to disclose any such information/ documents furnished by us to the Banking Ombudsman and disclosure whereof in the opinion of the Banking Ombudsman is necessary and is required for redressal of our complaint.
(vi) I have noted the contents of the Banking Ombudsman Scheme, 2006.
Advocate, Delhi High Court,New Dehi
(Signature of Complainant)
NOMINATION (If the complainant wants to nominate his representative to appear and make submissions on his behalf before the Banking Ombudsman or to the Office of the Banking Ombudsman, the following declaration should be submitted.)
I/We the above named complainant/s hereby nominate
.. who is not an Advocate and whose address is
as my/our REPRESENTATIVE in all proceedings of this complaint and confirm that any statement, acceptance or rejection made by him/her shall be binding on me/us. He/She has signed below in my presence.
(Signature of Representative)
(Signature of Complainant)
Note: If submitted online, the complaint need not be signed.