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[FONT="]FORM OF COMPLAINT (TO BE LODGED) WITH THE BANKING OMBUDSMAN[/FONT]
[FONT="](TO BE FILLED UP BY THE COMPLAINANT)[/FONT] [FONT="]
The Banking Ombudsman
Place of BOs office
Sub: Complaint against - ICICI Bank Credit Card and Phone Banking Dept.(Name of the banks branch) of
ICICI Bank (Name of the Bank)
Details of the complaint are as under:
1. Name of the Complainant
2. Full Address of the Complainant
COGNIZANT TECHONLOGY LTD. DLF AKRUTI PARK , BLOCK 2, PLOT NO 28, RAJIV GANDHI INFOTECH PARK , MIDC , PHASE II , HINJEWADI , PUNE 411057.
Phone No/ Fax No. .
3. Complaint against (Name and full address of the branch/bank)
.ICICI BANK CREDIT CARD AND PHONE BANKING DEPT. PHONE NO 9890478000.
Phone No. / Fax No.
4. Particulars of Bank or Credit card Account (If any)
CREDIT CARD NO 4023685021716009
5. (a) Date of representation already made by the complainant to the bank (Please enclose a copy of the representation)
.YES - RECORDS WITH PHONE BANKING DEPT AS ON 01NOV2010 , 16DEC2010, 14MAR2011, 23SEP2011 , 4OCT2011,31OCT2011
(b) Whether any reminder was sent by the complainant? YES/NO -YES - RECORDS WITH PHONE BANKING DEPT AS ON 01NOV2010 , 16DEC2010, 14MAR2011, 23SEP2011 , 4OCT2011,31OCT2011
( Please enclose a copy of the reminder )
6. Subject matter of the complaint (Please refer to Clause 8 of the Scheme)
Dear Sir / Madam ,
I lost my ICICI Bank Credit Card No. 4023 6850 2171 6009 as on 01-Nov-2010 which was the biggest mistake i committed. I informed the bank on very same day and was promised that i will get a fresh one within 10 days.
I followed up in the consequent month again with Online Request No 1612109422409 on 16 Dec 2010 and was again promised that i will receive the same within 10 days.
After which also i made follow ups but of no use.
I again lodeged a telephonic complaint on 14 March 2011 SR 170557073 , again 10 days wait , again no use.
I again lodeged a telephonic complaint on 23 Sept 2011 SR 191346662 , again 10 days wait , again no use.
I again lodeged a telephonic complaint on 04 Oct 2011 SR 192544447 , again 10 days wait , again no use.
These are the 4 records which i have written and many other details and complaint nos i forgot to write.
Each time I call , a different person picks up and promises the same thing.
Since last 2 times the Manager himself has promised that he is looking into my case personally.
Today was the heights - The guy on the phone was telling my address which i changed nearly more than a year ago.
Everytime they tell me that my office address has been updated as my residential address and my residential address as my office address.
I just make a simple request that kindly forward the same to Cognizant Techonlogy Solutions Address whether u call it as my residence address or office address.
Every time they say that i was not available.
I would like to inform that as soon as the courier guy comes , a call is made on my mobile and a mail sent to my mail id from my backoffice for the collection of courier.
Not even once has it happened , whereas i receive all the couriers and cards at the same address.
So ICICI Bank Please Guide me what should I do...
After All Its a Funny Punch Line You Have - HUM HAI NA...
Thats what i am worried that What Sort of People You Have....
7. Details of the complaint:
(If space is not sufficient, please enclose separate sheet)
8. Whether any reply (Within a period of one month after the bank concerned received the representation) has been received from the bank? Yes/ No - YES ALWAYS PROMISED THAT THIS TIME WE ARE FOLLOWING YOUR CASE PERSONALLY AND YOU WILL GET IT WITHIN NEXT 10 DAYS.
( if yes, please enclose a copy of the reply )
9. Nature of Relief sought from the Banking Ombudsman
( Please enclose a copy of documentary proof, if any, in support of your claim )
INTEREST AND MENTAL AGONY CAUSED BY THE BANK TO ME.
10. Nature and extent of monetary loss, if any, claimed by the complainant by way of compensation (please refer to clauses 12 (5) & 12 (6) of the Scheme) Rs.
11. List of documents enclosed:
(Please enclose a copy of all the documents )
(i) I/ We, the complainant/s herein declare that:
a) the information furnished herein above is true and correct;
b) I/We have not concealed or misrepresented any fact stated in the above columns and in the documents submitted herewith.
(ii) The complaint is filed before expiry of period of one year reckoned in accordance with the provisions of Clause 9(3)(a) and (b) of the Scheme.
(iii) The subject matter of the present complaint has never been brought before the Office of the Banking Ombudsman by me/ us or by any of the parties concerned with the subject matter to the best of my/ our knowledge.
(iv) The subject matter of the present complaint has not been decided by/pending with any forum/court/arbitrator.
(v) I/We authorise the bank to disclose any such information/ documents furnished by us to the Banking Ombudsman and disclosure whereof in the opinion of the Banking Ombudsman is necessary and is required for redressal of our complaint.
(vi) I/We have noted the contents of the Banking Ombudsman Scheme, 2006.
(Signature of Complainant) VIKRAM GOYAL -9922638799
NOMINATION (If the complainant wants to nominate his representative to appear and make submissions on his behalf before the Banking Ombudsman or to the Office of the Banking Ombudsman, the following declaration should be submitted.)
I/We the above named complainant/s hereby nominate
.. who is not an Advocate and whose address is
as my/our REPRESENTATIVE in all proceedings of this complaint and confirm that any statement, acceptance or rejection made by him/her shall be binding on me/us. He/She has signed below in my presence.
(Signature of Representative)
(Signature of Complainant)
Note: If submitted online, the complaint need not be signed.[/FONT][FONT="]