Unregistered wrote: »
This is regarding a case of harassment by HDFC bank credit card division of Surat (Gujarat) location. I am having a HDFC bank credit card No 5176351002910838, few days back a person called me and said that he is a police inspector of crime branch delhi and started abusing for due payments on my this HDFC credit card. When I inquired about my dues amount from him, he had no idea or knowledge on the same. I assured him to clear my dues before March-11 closing. But he didn’t took my words seriously and started giving me further abuses and his language was very demeaning and insulting. I am very afraid and immediately went to the nearest branch of HDFC and met with collection manager there, Mr Upendra Tiwari who adviced me to call Mr Neelesh Sompura regarding this matter. I called him and settled my dues of the account in Rs 20000 and agreed to pay the same amount before 31st of march 2011. Every this was settled amicably between us but on 22nd March my mother received the same call on our residence land line no 0755-2556689, where the caller introduced himself as the DSP of crime branch and started abusing my mother like a goon and used filthy language.
My mother is 65 years old ailing lady, she is very petrified and depressed after this call and in a utter shock and doctors have advised her to hospitalized to get her out of this shock. After that I inquired about the person who gave a call to my mother and am shocked to know that Mr. Neelesh Sompura( Mobile No. 09879777713) with whom I met and settled my dues has appointed a collection agency by the name M/s Aneri services to collect the dues from the customers.The owner of this firm is Mr Piyush Patel (Mobile No. 9825026888). Than I called up Mr piyush patel and tried to trace the person who called up at my home and who also called up one of my family friends Mr. Rilesh Mathur and used the same abusing and fitlthy language with him, he told me that he is giving my case to another collection agency on pety contract M/s D.P.C. services in Gurgaon –Haryana. The owner of D.P.C. services is Mr Vijay (Mobile No. 09654445334), who has a team of callection executives who use coin box phone or public STD /PCO booths to make such calls so that they can't be called back or traced. whatever I have learnt and understand the regulatory body RBI doesn't allow/support such tactics and its unlawful. I have also learnt that the collection agency D.P.C. is not an authorized agency in HDFC system. I request honorable RBI to seriously look into this matter on this request and help me get rid of such trauma which my family, my friend and myself are suffering.
Any other additional information if required to redress this can be furnished to the honorable office bearer of RBI.
Looking forward for an immediate redressal to this matter.