Hamley not refunded money after return product

I had ordered 2 products on 29 jan 2020 from Hamley website.

Order #3000007661

One product was not good ,so I refunded that on 11th of feb. That got picked from my location and reached to their store within 3-5days ,but I haven't received refund amount. From that time I am following up to them and they always say 3-5days but never got my amount.

I think they don't want to refund money.I lost my rs. 598.

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