Complaint against IIFL Ltd.

I am Karthik from Bangalore.
This is to bring to your kind attention of the poor service & loss incurred with IIFL Ltd.
I had approached IIFL for purchase of property during Jan'19.(Application reference number - 874723)
The bank had collected all the required documents for availing the home loan. Later in the process, they kept on asking for more documents which was unreasonable.
They had even charged Rs 5800 as processing fee through cheque payment. They said the loan was sanctioned but did not even provide a sanction letter.
The bank did not disburse the loan and didn't provide any satisfactory explanation for not providing the loan causing lot of inconvenience. The documents were not returned properly as well.
In spite of repeated requests to the grievance redressal department, there was no response from the bank.

Request to kindly look into this and reimburse the processing fee

Ph: + 91-9591564560
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