Air India flight baggage left at originating airport

I travelled by Air India flight no AI 142 on 12th sep 2014 from delhi to chennai. On ariving at chennai I found that my check in luggage was left at the delhi airport only. All my cash and identity papers were there in my luggage. I had to proceed ti tirupati from there and because of my luggage not being present, I could not take my journey forward and caused me a financial loss of RS 40000. Next day Air India called me at 1 and told me that my baggage has arrived but when I went there to collect it at 6, they told me that it needs to be clearex by custom but when I argued with them , they gave me my luggage.

It all caused me a lot of trouble. Above all the Air India staff ws not at all cooperative. I request you to kindly redress my problem.
Neha vidhyarthi
neha_vidy@yahoo.co.in
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